Your request for rerouting to a new phone line will normally be completed in a few seconds. In the unlikely event of you experiencing delays in excess of 15 minutes, first check you have entered the correct destination number, before you report a fault.
If you experience a fault, if it is not urgent, then click here for fault reporting via secure email.
If the fault is very urgent, then please call our dedicated 24 hour fault reporting line, on 07010 700 151
(not for Password and PIN reminders, please use the website facility)