Service Description

Which service do I need?

Business numbers let you receive calls on your landline and your caller pays a lower rate than for Personal numbers. These numbers are usually used as the main contact number for business, administration centres and any application where there is a need for a permanent number. To compare the actual costs of FleXtel Numbers, please visit see Price List page.

FleXtel Personal 070 numbers

Personal numbers are the most powerful in our range and can be diverted, free of charge, to any UK landline or "big five" mobile networks, plus destinations in Bands 1, 2 & 3, all at no cost to you.  

However, 070 Personal Numbers can only be used within the Ofcom's Personal Numbering acceptable use policy. You are responsible for ensureing you do this. Your number may be disconnected without notice if you appear not to comply or if we suspect fraud or deception.

FleXtel Business 0871 numbers

0871 Business numbers are ideal for national and international business. The free service can be diverted to any UK landline or "big four " mobile networks, plus destinations in Bands 1 & 2 , all at no cost to you.  For call prices for diversion to Band 3 see our Price List.

They also have the added advantage of having lower calling costs than with Personal numbers, but the exact rate will depend on your phone line or mobile supplier.

However, from the 1st August, 2009, Ofcom has decided that 0871 numbers should be treated like a type of premium rate number and they should be regulated by Phonepayplus.

FleXtel is approved as a "Network Operator" by PhonepayPlus. If you use 0871 number you must register as an "087 Service Provider". It is free to register as an 087 Service Provider with PhonepayPlus, using this online form. Once registered, you will be emailed your unique service provider registration number (SPN). This is a free service. Once registered, you will be emailed your unique service provider registration number (SPN). This is a a 12 digit combination of numbers and letters. Once registered you also need to make sure you understand and follow the Guidelines.

If you use is not business-business only, then you must indicate the price of the call to consumers. This can be done on stationery and adverts or by using a announcement the choice is yours.

However, you must keep your SPN safe and notify us by entering your SPN in the special box to be found in your FleXtel account. If you forget your SPN you can get an SPN reminder here.

FleXtel Business 0844 numbers

0844 business numbers are ideal for UK business. The free service can be diverted to any UK landline plus destinations in Band 1 all at no cost to you. For call prices for diversion to Bands 2 & 3 see our Price List.

They also have the added advantage of having lower calling costs than 070 and 0871 numbers, but the exact rate will depend on your phone line or mobile supplier.

0844 numbers are lightly regulated by Ofcom, as the BT rate is 5p per minute or lower. There is no need to publish call price warnings to consumers.

FleXtel Business 0870 numbers

Suitable for national and international outbound and inbound business.

However, 0870 can now be diverted to all the destinations of an 070 number including any UK landline or "big five" mobile networks, plus destinations in Bands 1, 2 & 3. For call prices see our Price List.

0870 numbers are now including in BT's call bundles, so can cost no more than ordinary 01 & 02 numbers. Ofcom expects other fixed and mobile network operators to do the same.

Please see our FleXtel Price List for details and an idea of calling costs for 08 numbers.

Summary

Table below for specific routing services as part of our wide range of FleXtel Numbers.

* You should be able to receive international inbound calls to your 070 number, but this depends on which network your callers use. However, most foreign telephone companies have the 0870 and 0845 codes open from abroad and this is the best choice for foreign advertising.

‡To view a list of free overseas dialling codes that these services can be routed to please go to 070, 0871 or 0844 international routing pages.

For more details see our Terms & Conditions of Service.

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