This service let you receive your messages in your email inbox. The message is attached as a "WAV" format file attachment. The email also indicates the Flextel Number called, the date and time of the call and the caller's phone number (Calling Line Identity - CLI). Where the caller's number is withheld, but they forgot to leave their contact details, we notify you of all but the last three digits, to protect the privacy of the caller. Of course if you know the caller's number you can guess who's called.
Note that the email will be sent from "your flextel number"@flextel.net, so please ensure flextel.net is not blocked by any spam filter.
You should also consider that this data is sent via standard email and so is not secured. Although most users do not have a problem with this, you should only select this option, if you are happy to accept the risk.
- No equipment to buy.
- No worn-out tapes to replace.
- Divert Anonymous callers straight to voicemail.
- Divert on Busy or No-reply.
- Direct to your inbox so easy to keep a record of all your messages.
- Personalise your own greeting, have a different greeting for different Flextel Numbers.
Logon to your Account, using your Account number, or any Flextel Number, and its associated alphanumeric password (not the PIN).
On the right hand side click the 'ICD' button, this will take you to the Reroute & ICD Control page.
Now Select the option 'Voicemail' from either of the drop down menus. The first time you select this you will see an alert: 'You have selected the standard announcement. To personalise this, please dial 0370 3210 001
and follow the instructions'.
Typically you will have voicemail set as your ICD destination however, if you want all calls to go to voicemail, set it in Destination. Now you don't have to worry about missing any calls! Your message will be emailed to your registered email account and you will receive an email from "your flextel number"@flextel.net.
When enabled you will receive an email from "your flextel number"@flextel.net. This format makes it easy for your email reader to sort your call notices into special email folders e.g. one for each number. Please ensure that flextel.net is not blocked by any spam filters you operate. If you have the option to whitelist flextel.net, you may wish to do so to ensure uninterrupted email delivery.
You will normally receive all voicemail messages at your registered (account) email address. This default setting is indicated by 
on the 'List Numbers' page.
Alternatively, you can enter a number-specific email address. This allows you to receive Call Notifications at any chosen email address. To set a number specific email address Log on to your account and click on the to edit your email address for that number. Towards the bottom of the control panel is a Notification by Email section. Type your new email address into the text field below it then click the 'set' button to the right of the text box to confirm the change. If you change your mind or need to edit the address after pressing 'set', just press 'clear' (formerly the 'set' button) to start again.
You will see the icon on the 'List Numbers' page when you are using your account's registered email address, this will change to 
when you have set up an alternative email address. If you want to change your email address again click on this icon and it will take you straight to the edit box.
Don't forget that this email address is also used by Faxmail and Call Notification.
