FleXtel Help - SMS Instant Reroute User Guide
Introduction to Service
Charging Information
Simple Commands
Advanced Commands
- Syntax for Advanced Commands
- Pin Change
- Routing to Memory Labels
- Routing Several Numbers to Follow-Me
- Routing Several Numbers to Memory Locations
- Checking Several 'Routed Where?'
- Mixing Commands
Error Handling
Support and Feedback
FleXtel Help - Introduction to Service
Introduction to SMS rerouting
This service gives you the flexibility to route your FleXtel Numbers, by sending a simple SMS text message from your mobile to our dedicated SMS Reroute Gateway. It works both at home and when roaming abroad, is very low cost to use and is reliable even in very poor radio coverage areas.
FleXtel's SMS Rerouting is a powerful service that will allow you to reroute single or multiple numbers, find out the current destination for your FleXtel Number(s) and also change PIN(s). In it's simplest form it gives quick, convenient and easy control of single numbers. For the more advanced user, the SMS system has been designed to support control of multiple FleXtel Numbers within a single command message.
The FleXtel Reroute Gateway (where to send your command messages) can be found at GSM international number +44 7779 700 000. Your mobile handbook will tell you how to dial the GSM international prefix .
If you cannot dial the key, no problem, you can still access the FleXtel Gateway by sending your reroute command message to the UK National Number 0 7779 700 000, but remember that this number only works in the UK. So, if you are roaming your should always use the full +44 UK international prefix.
Notes- SMS is mobile service also known as Short Message Service or Text Message Service.
- The special symbol "Hash" is found on the lower right of your mobile keypad and sometimes known as the "Gate" or the "Pound" (US weight) symbol.
- The special symbol "star" is to be found on the lower left of your mobile keypad.
- Please refer to your Mobile User Guide to find out how to send text messages from your specific mobile.
FleXtel Help - Charging Information
What are the charges?
Although FleXtel does not charge to use the SMS Rerouting facility, your cellular provider may charge you to send the SMS message, depending on your mobile tariff package. This is typically is not more than a few pence per reroute (single or multiple) both at home and when abroad.
So the FleXtel SMS gateway delivers amazingly good value when roaming anywhere in the world! Wherever you are you should be able to reroute your number as cheaply and easily as if you where at home or in your UK office. FleXtel's SMS based service is faster, more convenient, more reliable and far cheaper than mobile WAP or Internet access from hotel the hotel phone or local Internet cafe.
FleXtel Help - Simple Commands
To route a number wherever you wish, write your SMS text message in the format:
-
flextel_number#pin#new_destination_number#
Example: 07010123456#1234#07779123456# - Now send the message to the Reroute Gateway at: +447779700000.
- The normal delivery report tells you FleXtel has received your request.
- If anything is wrong, you will receive an error message to help you.
To find out where a number is currently routed,
then simply leave the destination number out.
The system will reply to you
with the missing destination number filled in.
Write your SMS text message
in the format:
- flextel_number#pin##
Example: 07010123456#1234## - Now send the message to the Reroute Gateway at: +447779700000.
- The normal delivery report tells you FleXtel has received your request.
- The
system will reply as follows:
Destination(s)
a="destination number of flextel number"
==ENDS== - If anything is wrong, you will receive an error message to help you.
To route a FleXtel Number
to your mobile put zero (0) in place of the destination number, this then tells
the system to route your FleXtel Number to your mobile number.
Write an SMS
message in this format:
- flextel_number#pin#0#
Example: 07010123456#1234#0# - Now send the message to the Reroute Gateway at: +447779700000.
- The normal delivery report tells you FleXtel has received your request.
- If anything is wrong, you will receive an error message to help you.
FleXtel Help - Advanced Commands
Syntax for Advanced Commands
(one text message can control multiple numbers/memories)
- Fi means the "i"th FleXtel Number.
- Pi means PIN of the "i"th FleXtel Number.
- Di means Destination Number for the "i"th FleXtel Number.
- Mi means any memory location (1 to 8) of the "i"th FleXtel Number.
To change a FleXtel PIN, write an SMS in this format:
- Fi#Pi#*newPi*newPi*#
Example: 07010123456#1234#*4321*4321*# - Now send the message to the Reroute Gateway at: +447779700000.
- The normal delivery report tells you FleXtel has received your request.
- If anything is wrong, you will receive an error message to help you.
Routing a Single FleXtel Number to one of the preset memory location numbers. Valid memory location numbers are 1 to 8. Do not use digit 0 or 9, as these location are reserved for special services.
Before you can use this feature, you must setup the memory locations yourself. You can set up to eight Memory Locations either using the telephone interface on 0870 321 0000 / 07010 700 000 or at the Reroute Control Panel.
To route to a memory location, write an SMS message in this format:
- Fi#Pi#MI#
Example: 07010123456#1234#1# - this routes the FleXtel Number to the destination number held in memory location number 1. - Now send the message to the Reroute Gateway at: +447779700000.
- The normal delivery report tells you FleXtel has received your request.
- If anything is wrong, you will receive an error message to help you.
Routing several
numbers to Follow-Me:
Route up to eight (8) FleXtel Numbers to your current mobile, using one SMS. Note that F1 means FleXtel Number 1 and P1 means PIN 1 etc. The limit is the 160 character text message and this assumes a four digit pin. Six digits PIN's reduce the possible number to seven (7) FleXtel Numbers.
- Syntax is:
F1#P1#0#
F2#P2#0#
F3#P3#0#
F4#P4#0#
F5#P5#0# - But
your message will be in one long line and so, depending on you mobile screen width,
could look more like this:
F1#P1#0#F2#P2#0#F3#P3#0#F4#P4#0#F5#P5#0#...etc.
Example: 07010123456#1234#0# 07010654321#2222#0# 07010456789#4567#0# 07010987654#9876#0# 07010111111#1111#0# - Now send the message to the Reroute Gateway at: +447779700000.
- The normal delivery report tells you FleXtel has received your request.
- If anything is wrong, you will receive an error message to help you.
Routing
Several Numbers to Memory Locations:
This is a very
powerful function, since your can switch up to 8 FleXtel Numbers up to five different
configurations (i.e. 40 independent routings):
e.g.
- UK Office Day - Normal operation.
- UK Office Lunch - Secretarial/Call Centre Cover/ Some hot desks.
- UK Office Evening - 18-22:00 - Call Centre Cover, some hot desks.
- Weekend Night - Voice mail only with emergency pager cover on some numbers.
- Emergency/Backup system - Provide routing of call traffic to backup site/resources.
-
Syntax is: F1#P1#M1#F2#P2#M2#F3#P3#M3#F4#P4#M4#F5#P5#M5# ...etc.
- Now send the message to the Reroute Gateway at: +447779700000.
Example: A switch of five numbers to the first memory of each number:
07010123456#1234#1#
07010654321#1234#1#
07010456789#4567#1#
07010987654#9876#1#
07010111111#1111#1# - The normal delivery report tells you FleXtel has received your request.
- If anything is wrong, you will receive an error message to help you.
- Remember: Each of the eight memories in the example above can be pre-programmed independently! The best way to do this is via the web using the Reroute Control Panel for each FleXtel Number.
Checking
several current 'Routed Where?':
This function can interrogate up to eight FleXtel Numbers and returns the state of each. If you're really confused then this is the one for you!
- Basic syntax is F1#P1##F2#P2##F3#P3##F4#P4##F5#P5##F6#P6##F7#P7##F8#P8##
- Now send the message to the Reroute Gateway at: +447779700000.
Example: 07010123456#1234## 07010654321#2222## 07010456789#4567## 07010987654#9876## 07010111111#1111## - The normal delivery report tells you FleXtel has received your request.
- If anything is wrong, you will receive an error message to help you.
- The system will reply as follows:
- Destination(s)
a="destination number of 1st flextel number"
b="destination number of 2nd flextel number"
c="destination number of 3rd flextel number"
d="destination number of 4th flextel number"
...etc.
==ENDS==
FleXtel Help - Mixing Commands
It is possible to join different commands together. You could therefore change a FleXtel PIN, reroute a number and check a status in one message. Please remember that each of these "subcommands" must start with a FleXtel Number and end with a #.
Use the examples above to compile your own set of instructions.
FleXtel Help - Error Handling
Errors In Simple Commands
If the system finds an error in your command e.g. invalid PIN or an illegal FleXtel Number, an error message will be sent to assist you in correcting the command.Errors In Multiple Commands
In the event of an error in a multiple command, the system will abort processing at the subcommand in error. All valid subcommands before the failed subcommand will be processed. Any subcommands after the error will be discarded whether valid or not.
To assist you in identifying the problem, the ERROR message will describe the fault and indicate the character number at which point the processing was aborted
e.g. the message: " Aborted@19" means that any commands before character 19 were processed successfully, but the command starting at the 19th character contained an error and was discarded by the system.
Remember: Any command(s) after this faulty command will have been discarded whether valid or not.
System Errors
In the rare event of system errors, please wait up to 15 minutes and try again as this may just be due to temporary problems. If the problem continues for more than 20 minutes then please contact us.Remember - if your SMS text message cannot be delivered to us, then you must contact your Mobile Service Provider as FleXtel cannot help you in this case.
FleXtel Help - Support and Feedback
Further Suppport
Anymore questions then have a look at our Frequently Asked Questions (FAQ). If you still need assistance, please contact us. We like to receive comments, good or bad. We also want to help. If your want to give us some feedback on this new service, then please either email us at ask@flextel.com or telephone Customer Support on 0870 321 0100. We look forward to hearing from you.