FleXtel Service Update -
November 2000
I'm
sure you're very busy but don't worry! We won't be sending you a constant barrage
of mail, only new products, service enhancements or additional facilities will
be advised.
What's
New - at a glance
- Number
Choice - New ranges released offering even greater choice. Get your Choice
Number on-line, from our massive stock of over 100,000 numbers.
- AlphaDial
Search - Newly enhanced powerful search tool, you choose the best number
for you e.g.0870 765 4PIZZA Fast new website - for really quick access and redirection
even from your mobile. We have also made some big changes to the re-route screen.
- Named Location
Memories - See at a glance where your calls are directed (e.g. Home, Office,
Mobile, Voicemail).
- Pin
Number Change - For extra convenience you can now change your PIN on the web.
- Business Links
- An extremely useful page for easy access to business and information sources.
- News
page has been updated - for links to the latest info on number changes
- WAP - Anybody
need it?
What's
New - in detail
- Number
Choice - The additional 0701 Personal and 0870 National ranges, just released,
open the largest online selection, giving free choice of numbers, in the industry.
FleXtel is the only company allowing unrestricted multichoice of numbers. You
can find some really attractive numbers in these series. Any offers for 0870 7654321?
- AlphaDial Search
- This powerful marketing tool will help you find the number to match your business
name or service, 0870 321 4GAS. You could also treat yourself and choose
one that spells your name.
- Fast
new website - We have introduced a new fast site to help you divert your calls
even quicker than before, the site is designed to be Clean, Crisp and Clear. We've
kept graphics to a minimum, so you're not waiting for them to load. We have created
this new site to assist people like 'Road Warriors' who need fast access over
the Internet on a laptop connected through a mobile phone. For the technically
minded we have managed to achieve typical download times of less than 10 seconds
on a standard GSM link running at 9.6kbps (i.e. under one fifth of the speed of
most modems). The old site is still available from the link on the new Home page,
the old site however, will not be updated with the new features.
- Named
Location Memories - A great new feature to help you direct your call to the
right number. We've added, in the re-route screen, labels where you can name your
target destinations . Now you can instantly see where your calls are currently
routed and to where you want them redirected. An additional feature allows you
to choose if you wish to receive email confirmation of your re-route and be 100%
certain it's correct.
- Pin
Number Change - For your convenience. You can now change your PIN on the web
at the re-route screen. Also if your PIN has had 3 failed attempts then, as an
added security feature, we advise you by email that the PIN has been blocked (lasts
30 mins for your protection). If you still have problems with your PIN, then just
email pin.support@flextel.com.
- Business links
- for quick access to other useful business websites and information sources.
There's a whole bundle of links to sites we've found to be useful; we're convinced
you will too, why not make this your home page? If anyone has any links they think
would be useful please email the web address to ask@flextel.com.
- News page
has been updated - for links to the latest info on number changes. Oct 14 was
the cut-off date for old London numbers, you can refer to the Number Checker to
see if your contact numbers have changed
- WAP
- We continue to watch the WAP market. As yet we are not convinced that WAP gives
the quality of service we wish to offer. So far we think it's too slow, too unreliable
and too expensive. If enough of you really want it, then please let us know and
we'll deliver it to you.
Inside
FleXtel
Outwardly,
like the swan on the glassy surface of a lake, things might have appeared mirror
calm, in-fact the proverbial 'ducks feet' of our programmers have been paddling
like mad to bring you ever higher quality and even greater reliability of service.
Now we are presenting these enhanced features our 'boffins' have been working
on for your benefit - some at your insistence and some we dreamt up ourselves.
We are sure you'll like them but if we're wrong let us know at ask@flextel.com.
We might not like what you tell us but it's only by receiving your criticism that
we can give the service you want.
The
first enhancement instantly visible on the website is our new faster site. Faster?
I hear you say, yes we have designed a new site even faster than the old one we've
become familiar with. The new site will replace the old one, but the old one is
still available as an alternative for those who like it so much they can't bear
to be parted. The new features will not be available on the old site however.
Due
to popular request! the next site enhancement we have introduced is the option
to Label your target destinations in the re-route screen. Numbers can be confusing
so this allows you to instantly see where your number is directed (e.g. Home,
Office, Mobile), without being confused by similar numbers and inadvertently moving
them to the wrong place. We know you will find this a brilliant help and one which
will greatly reduce the chance of incorrectly diverting to a similar number, leaving
a perplexed caller, frustrated. We thought it might be useful to get confirmation
of the re-route so, you can now choose to receive an email confirming where your
number has been moved to.
The
search facility has been much enhanced to help you get the most out of your number
and we have greatly improved the AlphaDial capability, it can be a great marketing
tool. Many customers take the easy road to suppliers and if the phone number is
memorable they won't need to go through their little black book. It's impossible
to spell out all the variations available and they so often only mean something
to yourselves or your contacts, we've given a couple of examples above so try
it for yourself - what's yours called?
Well
that's it for now, not too painful was it? But watch this space for future developments......
Don't
forget, let us know how you like the service. Complaints
are also welcomed! - that's how we improve our service to you.
Kevin
Archer
Marketing Manager
Direct:
+44 870 321 0700
Main:+44 870 321 0100 Fax:+44 870 321 0101
www.flextel.co.uk
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