Recent Service Enhancements

070 Pre-Call Announcement - Going, Going, Gone!

FleXtel have always been opposed to mandatory pre-call announcements and indeed advised Ofcom that they were a stupid idea and in breach of international regulations.

Unsurprisingly, as soon as Ofcom imposed pre-call announcements, health and safety issues started to appear. FleXtel have been lobbying Ofcom to remove these dangerous, misleading and annoying announcements, that don't even comply with international standards and have left the UK networks out on a limb!

We are now delighted to tell you that our efforts, on your behalf, have been rewarded. Ofcom have withdrawn the requirement for pre-call announcements on 070 numbers. Ofcom have also issued a notice to all communication providers instructing them to remove the pre-call announcements.

We can confirm that they have now been removed from the BT network and we look forward to their total removal from all other networks, as soon as possible.

Let's get personal!

FleXtel's highly popular Voicemail and Conference services now let you record your own personal message. Ideal over holiday periods for keeping in touch!

For more information on all FleXtel's advanced features, check the User Guides at: http://www.flextel.co.uk/#guide

New! Two great features


Full details are given in the Faxmail and Conference User Guides

As always, we welcome your continued feedback and improvement suggestions.

Look who's calling!

Full details are given in the Call Notification User Guide

To find out how to activate the new delay settings see Activate ICD in the User Guide

FleXtel goes International...

We are pleased to announce free international routing for 0701 & 0871 codes.

As a result of falling international call charges, you can now divert your Personal and Business numbers around the world - free of charge!
You pay nothing and your callers pay the same UK cost.
Simply enter the international destination, and that's it!

Additionally, 0701 numbers work with international mobile phones...
Now you can save as much as £1 per minute, when travelling abroad.
Just get a mobile (or SIM) in the country you're visiting, route to its number...
            ...and you'll avoid those expensive roaming charges.

0871 business numbers can be routed to UK landlines and...
Alaska, Andorra, Argentina, Armenia, Australia, Austria, Belgium, Bulgaria, Canada, Chile, China, Christmas Islands, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hawaii, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Korea South, Liechtenstein, Luxembourg, Malaysia, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, United States

In addition to the above, 0701 personal numbers can be routed to the following destinations and most mobiles...
Albania, Algeria, Angola, Anguilla, Antigua and Barbuda, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Benin, Bermuda, Bhutan, Bolivia, Bosnia, Botswana, Brazil, Brunei Darussalam, Burkina Faso, Burundi, Cameroon, Cayman Islands, Central African Rep., Chad, Colombia, Congo Dem Rep, Costa Rica, Cote Divoire, Croatia, Dominican Republic, Dominica, Ecuador, Egypt, El Salvador, Eritrea, Ethiopia, Faeroe Islands, French Guiana, Gabon, Gambia, Georgia, Ghana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, India, Indonesia, Iran, Jamaica, Jordan, Kenya, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Libya, Lithuania, Macao, Macedonia, Madagascar, Malawi, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte Island, Mexico, Moldova, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Netherlands Antilles, New Caledonia, Nicaragua, Nigeria, Oman, Pakistan, Palestine, Panama, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Reunion, Romania, Rwanda, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Sri Lanka, St Kitts and Nevis, St Lucia, St Pierre and Miquelon, St Vincent, Sudan, Swaziland, Syria Mobile, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Is, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vatican City (Italy), Venezuela, Virgin Islands UK, Virgin Islands US, Yemen, Zambia, Zimbabwe

As international tariffs continue to fall, we will open new codes. Click here for the latest International Routing.

We always use BT international links, so you'll receive the highest quality calls, as you'd expect from us.  

FleXtel Number Presentation (FNP)

A UK First for Privacy and Control:

Intelligent Call Diversion Enhancements™ (ICD)

Features now available to all customers


Improved Commission Rates
From the start of April, you can now earn upto 3 per minute on call commission and upto a whopping 8p per minute for any referrals you make. So it now makes even more sense to refer a friend or sell Flextel numbers.

If you can't wait to cash in your commission, you can now trade in your minutes for FleXtel numbers at a massive rate of 10p per minute... So as little as 100 call minutes will earn you a £10 Flextel Voucher. So you can collect stock at very low cost and then sell them on at considerable profit e.g. on eBay.

For detailed rate information click here.


Intelligent Call Diversion™ (ICD)
If you can't answer a call or you're already busy on another, you may want the next call to go, automatically, to a colleague, voicemail or another branch, anywhere in the country, free of charge. You might even want to chain several numbers together and form a "Hunt Group"
                        ...now you can with FleXtel's ICD.
 
Full details are given in the ICD User Guide or view a Macromedia Flash presentation to see how ICD works in practice.


Dialled Number Display (DND) - A global first?
See which group of callers is ringing so you can answer the call in the correct manner. Give out a separate number for...
Family, Friends, Colleagues, Customers, Adverts (one per ad.)
                          ...now you'll answer each call properly.
 
Full details are given in the DND User Guide.

Both features are now live on 07017 and 0870 numbers. We plan to offer them on 07010 numbers later in the year.


Account Enhancements
We've made a slight change to the Account screen. These changes have been made to help you reroute your numbers quicker and make the page load faster:


Connection Charges Dropped
 
After only 12 months FleXtel has managed to drop its Connection fee, originally imposed in May 2002 to stop excessive stockpiling. So once again you can get Free numbers from FleXtel!

What made this possible?

New users benefit from Free stock, being able to "try before they buy" more costly Marketing Numbers.

So have a fresh look at FleXtel and let us know what you think.


Reseller Scheme
FleXtel announce the launch of its Reseller Scheme.

There are no forms to fill-in, no paperwork to sign, no phone calls to make, the system is fully automated via our website... If you have an Account, you already have Reseller Status!

As a FleXtel Reseller you gain four key advantages:

  1. You earn generous long term commission on calls to your customers' FleXtel numbers and to any other FleXtel numbers they may add to their account in the future! Once a number is connected the commission revenue stream is locked to you.
  2. Resellers can use commission minutes to obtain cherished numbers without any cash outlay whatsoever and and at a massive 75% cash equivalent discount. You can therefore build cherished number stock without cashflow problems. When you sell the numbers you get the full margin.
  3. Your customers will earn commission on their own calls - a strong selling point. This is all handled by the FleXtel website, so no commission management and billing challenges to face.
  4. Commission is updated daily on the website - you can see exactly how much your earning at any time of the day or night.

It costs nothing to try it out. We hope you find it a powerful business asset.

For more information, just click on Reseller and logon on using your usual Account details.


Call Commission
Two ways you can now earn commission:-

  1. Call Commission
    •  You're now earning income on calls made to your 0870 FleXtel numbers...
      •  Backdated to 1st September, 2002.
      •  Commission updated daily.
      •  No need to register.
    •  ...Just sit back and watch your cash accumulate !
       
  2. Refer a Friend
    •  Earn additional income by referring friends and colleagues...
      • Earn revenue on calls made to THEIR numbers !
      • Refer them by email.
      • Refer them by web links.
    •  ...Unlimited earning potential !

To find out more click here.


Call Statistics - See Total Calls made to each of your FleXtel Numbers
 We have introduced this brand new feature so you can see how many calls are made to each of your FleXtel Numbers. This will be an invaluable tool for business; it also shows you how many calls are missed, busy or unanswered. Call Statistics can be viewed through your Account.


FleXtel Account
A brilliant new feature, unique in the market, lets you control all your numbers from one Account screen.

This powerful new service is based on FleXtel's experience of nearly 10 years, in the flexible number market place and has been strongly supported by a steady stream of requests from our enthusiastic user base via Ask.

Your Account is protected by your own choice of password and lets you Reroute, Change PIN and Edit Memories on any number in the account. It also gives access to your personal contact details so you can update them quickly and easily.

Some other Account benefits:

More details on this great new feature are given in the User Guide.


Memory Upgrade?
..."Yes!" is the answer.
Many of you have told us what that the a Reroute Memory Control box is brilliantly useful feature.
So, what's the question? ..."Is it possible to add extra memories?"
 
We've upgraded the memories to eight. I'm sure you will find it much better. I certainly will, the extra memories let me standardise the Labels against all my numbers. Now it's much easier for me to remember them, I'm sure you will find it a big improvement too.


Named Location Memories
A great new feature to help you direct your call to the right number. We've added labels where you can name your target destinations. Now you can instantly see where your calls are currently routed and to where you want them redirected.


Faster website
We have introduced this new fast site to help you divert your calls even quicker than before. The site is designed to be Clean, Crisp and Clear and we've kept graphics to a minimum, so you're not waiting for them to load. We have created this to assist busy people, like 'Road Warriors', who need fast access over the Internet on a laptop connected through a mobile phone.

For the technically minded we have managed to achieve typical download times of less than 10 seconds on a standard GSM link running at 9.6kbps (i.e. under one fifth of the speed of most modems).


Rerouting by SMS Text Messaging
In March 2001 We were delighted to announce the introduction of Rerouting using SMS Text Messaging. A brilliant new feature for those hopping around the country. Text Message rerouting is yet another really great feature giving even greater flexibility. It allows diversion of calls whilst on the move, from your mobile, even in areas of poor signal or noisy environments like trains and buses.


Number Choice
Additional 0701 Personal and 0870 National ranges, just released, open the largest online selection of over 100,000 numbers, giving free choice of numbers, in the industry. FleXtel is the only company allowing unrestricted multi-choice of numbers. You can find some really attractive numbers in these series. Any offers for 0870 7654321.


AlphaDial Search
This newly enhanced powerful marketing tool will help you find the number to match your business name or service, 0870 321 4GAS. You could also treat yourself and choose one that spells your name.


PIN Change
For your convenience. You can now change your PIN on the web at the re-route screen. Also if your PIN has had 3 failed attempts we will advise you by Email. If you still have problems with your PIN, then contact us we'll look into it.


WAP
We continue to watch the WAP market. As yet we are not convinced that the WAP specification is either fast enough or stable enough to give the quality of service we wish to offer. If you really want it please let us know and we'll deliver it to you. However, since March you get faster, more efficient and lower cost control of your FleXtel Number using our SMS/Text messaging feature. What's more this works really well, even in bad coverage, unlike WAP.

Press Office
For the latest and historic press pack information, please see the links below or call 087 123 PRESS.
Press Archive
Service Update History