News - 2011
News 2011

News ⇨ 2011

 

Call recording - now just 1p


We are now reducing the price of our call recording service from 10p to just 1p per recording.

Why? Because we've invested in new and more powerful systems that help us cut costs, meaning that we can pass on these savings to you. There's nothing for you to do - this change is already in place, we just wanted to let you know about it.

Please let us know what you think. We're keen to hear your views and suggestions on how we can improve our services - it helps to make sure we target our innovations exactly where you need them.

Wishing you a great holiday and prosperous New Year!

The Flextel team
ask@flextel.com
+44 370 321 1000

 
 

New 'Dial-in Reroute Control' service


We are pleased to announce that we now have a new Dial-in Reroute Control service.
This works in exactly the same way as our previous telephone-based rerouting system, but it is faster and costs less to use. We've also added a brand new advanced feature: Destination Checking.

To reroute your Flextel number to a new destination:
  1. Dial 0370 321 0000 and wait for the automated prompt
  2. Key in your Flextel number
  3. Key in your PIN
  4. Key in your new destination phone number
  5. Press 1 to confirm the new destination


Destination Checking: To find out where your Flextel number is currently routed, simply key in # # instead of a new destination number. Key in a new destination number after the prompt, if you wish to change it. You can read more about Destination Checking and other advanced features in our Dial-in Reroute Control guide

This service costs less because we offer an 0370 dial-in number as an alternative to our 0870 number. Calls to the 03 number cost no more than 01 and 02 geographic numbers and are included in both landline and mobile phone calling packages.

Similarly, we also offer an 03 alternative for our Customer Support number: 0370 321 1000. So now you can pay less to talk to us, even from your mobile.

The Flextel team
ask@flextel.com
+44 370 321 1000
 
 

Auto-attendant free upgrade

1. Auto-attendant now has integrated Intelligent Call Diversion (ICD)

Now you can activate ICD within Auto-attendant, just by selecting any ICD destination as for a standard Flextel number e.g. you can Leave-a-Message - If you do not want the caller to return to Menu when the extension does not answer or is busy.

Selecting Leave-a-Message, also lets you screen Anonymous callers - just check the Anonymous box. Now any caller, that withholds their number, will be asked to leave a message.

Just like standard ICD, you can also select any phone or mobile number, instead of Leave-a-Message.

2. Send Callers who do not press any key to a default Extension

Selecting default Extension Number is easy. Just click the new radio button on the right of the extension that you want to use if the caller does not press a key. Now after the menu has been played three times your callers will be connected to your default extension.

However, if later you decide to force your callers to make a selection, then click the radio button marked "hang-up". The system will then simply hang-up after your greeting menu has been played three times.

Kevin Archer
Marketing Executive
Email: ask@flextel.com
Main : +44 370 3210 100
 
 

Flextel Launches Customer Forum

...have your say and help shape the future of the Flextel service.

Why a Forum?

On this forum our customers are building a wealth of knowledge, helping them and you make the most of the Flextel service. We see the forum as complimentary to our Features and our FAQs sections. Here you can raise the issues that matter to you. We will use this information to build better Features and FAQs.

Future Services and Enhancements?

The Forum also helps us shape the future of the Flextel service, so we can bring you the most useful products and services.

Please get involved, your views are really important to us and we want to hear from you.

Kevin Archer
Marketing Executive
Email: ask@flextel.com
Main : +44 370 3210 100
 
 

Call Recording & 0844 to Mobiles for Free

Call Recording

This service is now available on all numbers. To record your calls, logon to your Account, then simply click the record icon icon for recording off next to the Flextel number of your choice. The icon will turn red icon for recording on and from now on your calls will be recorded and emailed to you. To find out more see:
www.flextel.com/features/Call+Recording/

0844 to Mobiles now Free

This month Ofcom forced the cost of calling a mobile down, so we've now made forwarding 0844 numbers to most UK mobiles free.

Also the cost per minute for forwarding 01, 02, 03, 0845 or 0870 numbers to these mobiles drops from 10 pence to 4 pence (3.3 pence excluding VAT).

Check out the Price List for details...
www.flextel.com/costs/#calls

Website Upgrades

We've made some minor changes that we think makes the control section clearer and easier to use. We've also added distinctive icons for:

    1. icon for recording off - Call Recording - icon for recording on (on)
    2. icon for recording off - Call Notification - icon for recording on (on)
    3. icon for recording off - Dialled Number Display - icon for recording on (on)
 

...and reorganised the "Reroute" page. Let us know what you think.

Finally, thanks for all your continued support and suggestions, we are always keen to get your feedback, good or bad.

Kevin Archer
Marketing Executive

Email: ask@flextel.com
Main : +44 370 3210 100
 
 

Auto-Attendant Enhancements

This service, introduced last month, has resulted in lots of positive feedback and useful comments.

Call Recording

One particularly popular request was for calls to be recorded, as often needed for many large corporations and call centres. So we've upgraded Auto-Attendant with a free, built-in, call-recording-to-email feature. This works in much the same way as our Conference service. Now it's really simple to record your incoming calls.

Call Gateway

We've also been getting requests to be able to record calls generally, e.g. forwarded and outgoing calls, so we've added the Call Gateway service to Auto-Attendant. To record your outgoing call, simply dial your own Auto-Attendant number, press 9, enter your PIN, then dial as normal.

Number Presentation

When Gateway Calling, you can also present any of your Flextel Numbers e.g. your main office/sales number. So your calls now look really professional.

Cost Savings

Calls dialled via the Gateway, cost the same as an outgoing call from Auto-Attendant. So now you can make real savings on calls made from your mobile e.g. to 08xx numbers or internationally.

You can use these new features on any of your existing Flextel Numbers. Simply select Auto-Attendant as your destination and then set up the Auto-Attendant following the instructions at www.flextel.com/features/Auto+Attendant/

More new products are in the pipeline, to keep up to date see the latest news at www.flextel.com/news/

Finally, thanks for all your continued support and suggestions, we are always keen to get your feedback, good or bad.

Kevin Archer
Marketing Executive

Email: ask@flextel.com
Main : +44 370 3210 100
 
 

Low Cost Flexible Auto-Attendant Service Launched!


Powerful, low-cost and simple to use, the Auto-Attendant service is now available for activation on all Flextel numbers!

Perfect for business, charities, clubs or even personal use, now you can set up any of your Flextel numbers to play a menu system. For example...

    • Business: Sales, Technical, Accounts,Support;
    • Charities: Donations, Events, Sales, Sponsorship;
    • Clubs: Membership, Events, Secretary, Chairman;
    • Personal: Home, Office, Mobile;
 

Callers still only have to remember one number for you, but you don't have to reroute it all the time, the Auto-Attendant (IVR) service does it all for you... acting like a virtual receptionist or your very own Personal Assistant (PA).

The Auto-Attendant is simple to activate and use, find out more at www.flextel.com/features/Auto+Attendant/

More new products are in the pipeline, to keep up to date see the latest news at www.flextel.com/news/

Finally, thanks for all your continued support and suggestions, we are always keen to get your feedback, good or bad.

Kevin Archer
Marketing Executive

Email: ask@flextel.com
Main : +44 370 3210 100
 
 

Flextel Local Numbers Launched!


Flextel has vastly increased its selection of phone numbers.

We can now offer you the full flexibility of the Flextel service with a choice of UK local and regional codes that your callers may find more familiar.

You aren't restricted to codes local to you, in fact, you can have phone numbers from just about anywhere in the country!

Businesses can now operate outside of a region, yet still retain a local presence, with cost effective Flextel local phone numbers.

More new products are planned during this year with all the latest news available at http://flextel.com/news

Finally, thank you all, for your continued support and as always we are keen to hear your suggestions and feedback.

Kevin Archer
Marketing Executive

Email: ask@flextel.com
Main : +44 870 3210 100
 

 

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