 Service Description |
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 What is a Flexible number? |
A FleXtel Number is a permanent flexible phone number that is not associated with any phone equipment or to any one location. Flextel is independent from every phone/mobile provider (e.g. BT, C&W, Vodafone, T-Mobile, Energis etc), so you are free to change location or phone/mobile provider at anytime - day or night - in seconds. Keeping the same permanent phone number active at all times!
Flexible numbering lets you take complete control of your incoming telephone calls. Just one unchanging number can reach you at any normal telephone wherever you may be in the world, without costing you any call diversion charges or monthly service fees.
Re-routing your FleXtel number
By using a single FleXtel telephone number, you can
change the destination of your calls 24 hours a day, 365 days a year, and you can do this from any location. In fact, you can control your FleXtel routing from just about any telephone
in the world.
Simply call the special rerouting number (0870 3210000) and enter your
FleXtel number and PIN number (using either the phone keypad or a tone
dialler) followed by the new destination for your calls. Normally, your
calls will start to arrive at the destination you choose about 30 seconds
after requesting the change of routing.
Alternatively, you could reroute via:
- our Reroute Logon webpage
- a mobile text message to our SMS Reroute Gateway
Total accessibility
Just imagine having a single telephone number that directly connects inbound
calls to you wherever you are in the UK, whenever you choose.
FleXtel eliminates any need to give out private home or unlisted numbers but gives you the power to receive calls on those lines when you want to. By routing FleXtel numbers to your private numbers, it is easy to take calls there. When you no longer wish to be disturbed, simply instruct the completely automatic FleXtel system to deliver those calls to your office, secretary, answering machine or other service.
Powerful Features = Greater FleXibility
We offer additional features free of charge, which can be activated from your Account, to
give you even greater flexibility.
Instant Routing: Reroute your FleXtel number either online, or by SMS/text, or the telephone. Rerouting takes, on average, no more than thirty seconds to complete.
Voicemail: Any FleXtel number can be set to route incoming calls to its voicemail service, with a standard greeting. When set, voicemail will be recorded and forwarded to your email address. It is possible to record a personalised greeting, using our simple telephone interface. Full information can be found in the User Guide.
Faxmail: Any FleXtel number can be set to route incoming calls to its faxmail service. When set, faxes will be received and forwarded to your email address. Full information can be found in the User Guide.
Conference: Any FleXtel number can be set-up as a conference number, saving you time travelling, petrol and other costs. FleXtel Conference is professional in presentation and a proven winner, especially with business users or family gatherings. Full information can be found in the User Guide.
Intelligent Call Diversion™ (ICD) - Is an exclusive service available with all FleXtel numbers. ICD allows you to specify a secondary destination number to take your calls if you are busy, can't answer the call, or if the callers telephone number is withheld. ICD can be turned on or off, instantly, through the Account control panel. Full information can be found in the User Guide.
Dialled Number Display™ (DND) - When DND is set, the Calling Line Identity for incoming calls will be your FleXtel number. This is an ideal solution for small or start-up businesses wishing to publish different FleXtel numbers for different departments, but having only one person to answer the call. DND can be turned on or off, through the Account control panel. Full details are given in the DND User Guide.
Anonymous Call Filter™(ACF): FleXtel ACF is part of the ICD service. When ACF is set, incoming calls to your number will be routed to the second destination (e.g. voicemail), when no CLI is sent.
FleXtel Number Presentation™(FNP): FNP allows you to present your FleXtel number as the outgoing Calling Line Identity (CLI). Full details are given in the User Guide.
Call Logging: Receive email alerts when your FleXtel number is called. Emails will show the number of the person who called and when the call was made. Full details are given in the User Guide.
Call Statistics: Analyse calls made to your FleXtel numbers. Information includes: Total calls received, how many were busy, how many went unanswered, how many were answered, average ring time and average talk time.
Privacy: Using FleXtel numbers means you don't have to release your private, ex-directory phone number and reveal your location.
Directory Listings: Your FleXtel number can have a free entry in the Phonebook.
Privacy and complete control
Only you will be able to change the routing on your FleXtel numbers. Access to the special rerouting line is protected by a security PIN code, chosen by you,
of between four and six digits which you treat like a
bank card PIN.
You will also be the sole person who knows the actual destination of
where you are - the only thing your callers
will ever need to know, unless you choose otherwise, is the FleXtel number they should dial to contact you.
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