A few people are unable to read formatted text so I will use plain text from now on, click this link if you want to read the last email.
I have read all the comments and passed any suggestions for improvements to our design team...
Replies were mostly positive but two areas have been causing problems: -
A major criticism was the effort required to activate a new number. As a result, the 'Get Connected' process has been improved. Now, when you order a new number, we will immediately send you a link in the Activation email. Click on this link and the number will be activated. Much quicker and easier!
Simpler Number Selection
Although the search facility has been well received, some have found it confusing. So we changed it. Now, a Simplified search screen is shown with a button linking to the original, advanced search page.
The other suggestions for new features or services are still being worked on and we will keep you informed of future developments.
We are always pleased to receive feedback, good or bad, so keep the comments coming to firstname.lastname@example.org
Finally, I would like to wish you the Season's Greetings and a prosperous New Year.
I'm sure you're very busy but don't worry! We won't be sending you a constant barrage of mail, only new products, service enhancements or additional facilities will be advised.
What's New - at a glance
What's New - in detail
Outwardly, like the swan on the glassy surface of a lake, things might have appeared mirror calm, in-fact the proverbial 'ducks feet' of our programmers have been paddling like mad to bring you ever higher quality and even greater reliability of service. Now we are presenting these enhanced features our 'boffins' have been working on for your benefit - some at your insistence and some we dreamt up ourselves. We are sure you'll like them but if we're wrong let us know at email@example.com. We might not like what you tell us but it's only by receiving your criticism that we can give the service you want.
The first enhancement instantly visible on the website is our new faster site. Faster? I hear you say, yes we have designed a new site even faster than the old one we've become familiar with. The new site will replace the old one, but the old one is still available as an alternative for those who like it so much they can't bear to be parted. The new features will not be available on the old site however.
Due to popular request! the next site enhancement we have introduced is the option to Label your target destinations in the re-route screen. Numbers can be confusing so this allows you to instantly see where your number is directed (e.g. Home, Office, Mobile), without being confused by similar numbers and inadvertently moving them to the wrong place. We know you will find this a brilliant help and one which will greatly reduce the chance of incorrectly diverting to a similar number, leaving a perplexed caller, frustrated. We thought it might be useful to get confirmation of the re-route so, you can now choose to receive an email confirming where your number has been moved to.
The search facility has been much enhanced to help you get the most out of your number and we have greatly improved the AlphaDial capability, it can be a great marketing tool. Many customers take the easy road to suppliers and if the phone number is memorable they won't need to go through their little black book. It's impossible to spell out all the variations available and they so often only mean something to yourselves or your contacts, we've given a couple of examples above so try it for yourself - what's yours called?
Well that's it for now, not too painful was it? But watch this space for future developments......Don't forget, let us know how you like the service. Complaints are also welcomed! - that's how we improve our service to you.