|All||How many calls are made to each of your Flextel Numbers?
Measure the effect your advertising campaigns have on your business.
|Busy||How many callers get the busy tone?
More phone lines might be needed.
|Unanswered||How many calls are being missed?
More operators might be needed.
|Answered||How many calls do your operators receive?
If you know how many calls your operators can handle in an hour, then you can assess your staffing levels.
|Ringing||How long, on average, does it take to answer calls?
This may indicate a need for staff training.
|Conversation||Is the average conversation too long?
Valuable resources may be being stretched which could indicate a need to upgrade your brochure ware.
Call Statistics are accessed using the 'Statistics' link, in the left hand menu when logged into your Account. You can view call data in either monthly or daily format for the last 3 months and also see daily data up to the previous day.
With traditional call diversion (or call forwarding) services, your contacts pay for their call to your number, but you then have to pay the cost of a further call from your number to your phone or mobile. With Flextel it's completely different. When you use the right Flextel Number to manage your incoming calls, the caller pays the full cost of the call but this time you do not pay for redirection, even to mobile phones.
By using Intelligent Network technology, call redirection happens at a very early stage in the call, so for some Flextel Numbers there is no charge incurred when undergoing call diversion.