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Number changes get forced on us for a variety of other reasons:
  • Change of phone line service - e.g. a single line to multiple line PABX, or analogue to digital ISDN.
  • Minor Office relocation - even when moving just down the road, your ordinary number can change.
  • Expansion of capacity - e.g. telesales lines need expansion yet there are no spare lines left on that number.

Call Statistics

Businesses need to be able to plan and budget, so being able to analyse your incoming call data helps you to do this. With Call Statistics you can control overheads, allocate resources and plan future expansion. This feature is available on all 01, 02, 03, 08 and 070 numbers and provides you with the following information:

All How many calls are made to each of your Flextel Numbers?
Measure the effect your advertising campaigns have on your business.
Busy How many callers get the busy tone?
More phone lines might be needed.
Unanswered How many calls are being missed?
More operators might be needed.
Answered How many calls do your operators receive?
If you know how many calls your operators can handle in an hour, then you can assess your staffing levels.
Ringing How long, on average, does it take to answer calls?
This may indicate a need for staff training.
Conversation Is the average conversation too long?
Valuable resources may be being stretched which could indicate a need to upgrade your brochure ware.

Call Statistics are accessed using the 'Statistics' link when logged into your Account. You can view call data in either monthly or daily format for the last 3 months and also see daily data up to the previous day.

When giving your mobile phone number to friends, colleagues and business contacts, you are potentially committing yourself to the mobile phone company for years due to the inconvenience of changing your number. If you use a Flextel 070 number instead, you will be free to choose the best deal from any of the UK's mobile operators without the need to constantly update people. Calls will still be going to your Flextel Number which can be routed directly to your new mobile number, whatever mobile phone deal you may be trying at that time.
Organisations and people do relocate, often from one end of the country to another. The big advantage of Flextel is that if this does happen, you can take your number with you - even if your new location has a different area code. As soon as you command the automatic Flextel system where to deliver your calls, callers can contact you at your new location within minutes of your arrival. There is no need to wait for the new phone line number to be confirmed by your cable operator, nor is there a need to tell everyone the new number since you will be using the same Flextel Number as before.
It's your choice! You can either be completely ex-directory or choose to get a free entry in the BT telephone directory of your choice and a free business entry in the Thomson Local directory as well! You can also choose whether or not your Flextel listing replaces or is in addition to any existing directory entries.

With traditional call diversion (or call forwarding) services, your contacts pay for their call to your number, but you then have to pay the cost of a further call from your number to your phone or mobile. With Flextel it's completely different. When you use the right Flextel Number to manage your incoming calls, the caller pays the full cost of the call but this time you do not pay for redirection, even to mobile phones.

By using Intelligent Network technology, call redirection happens at a very early stage in the call, so for some Flextel Numbers there is no charge incurred when undergoing call diversion.

Alternatively you can select numbers that are in your callers free bundle e.g. 030 UK-Wide or Local numbers. You will have to pay for the call forwarding leg, but because of our efficient service, this is often less than what you pay for many phone and mobile services. For forwarding to international countries our costs are usually very much cheaper.
Of course there are many other advantages associated with personal numbers and mobile usage. Don't just use your personal number as a mobile "front end", but divert your number to a land line or a friends mobile if you have coverage problems, flat batteries, damaged phone or if your mobile is stolen. This will ensure that contacts can always get through to you, despite your mobile phone setbacks.
Your callers will appreciate the service, since contacting you will become so much easier since they will only ever have to remember one number, no matter where you choose to take your calls. You can even select any available number from a wide choice of memorable numbers to ensure that your contacts really remember your "flexible telephone number".