FleXtel Help - User Guide to the FleXtel Service
Basic Features
- Activate your FleXtel Number
- Reroute your FleXtel Number
- FNP - FleXtel Number Presentation™
- DND - Dialled Number Display™
- Directory Listing
Special Phone Commands
Advanced Features
FleXtel Account
- Why do I need an Account?
- How do I setup an Account?
- How do I add other FleXtel Numbers to my Account?
- How do I transfer numbers between my accounts?
- What is the Difference between Password & PINs?
- PIN and Password Security
Customer Support
FleXtel Help - Basic Features
Activate your FleXtel Number
You will have your FleXtel Number up and running in minutes by:
- Connecting New Numbers - New numbers from our 'Shop' are automatically
activated.
- Connecting transferred numbers - If someone sells (or gives) you a FleXtel Number, you will receive an email advising how to activate your number. Follow the instructions carefully, you have 5 days to make the activation, if you fail to activate within the 5 days the number will automatically return to the original owner.
Reroute your FleXtel Number
The FleXtel system supports three powerful alternative methods to control your
number:
Any Phone or Mobile - Reroute from any phone by calling 0870 321 0000.
- Key in your full FleXtel Number.
- Key in your selected PIN.
- Key in the phone number of your new destination and listen to the confirmation message.
- If the number heard is correct then press 1 and WAIT a few seconds until you hear "Your reroute request has been sent"
- Hang up - that's it!
Mobile - Reroute by sending a mobile text message to FleXtel's SMS Reroute Gateway. This is quick, simple and works brilliantly in very poor radio coverage. It also is very cost effective when roaming abroad.
Internet - Just logon to either the Reroute & Number Control Screen or, for the ultimate in number control, the Account Screen.
iPhone - The fastest and most convenient method using our dedicated free iPhone APP. You can also reroute using your FleXtel memories or phone contacts. Find out more or download now.
FleXtel Number Presentation™ (FNP)
- To find out about FNP, please go to our FNP guide.
Dialled Number Display ™ (DND)
- To find out about DND, please go to our DND guide.
Directory Listing
You can have a free entry into the BT phonebook by completing our directory listing form.:
- Logon to your FleXtel Account and select Phonebook Entries.
- Select the FleXtel Number you want a Directory Entry for from the drop list and complete the relevant online form
- Press the Submit button.
If you select a "Business" entry then this information can be advertised in a number of business directories, completely free of charge. If you do not complete this form your FleXtel Number will automatically be "ex-directory". For more information see our FAQ section.
FleXtel Help - Special Phone Commands
Speed Dial/Memory Locations
This feature allows you to store your most commonly used phone numbers into 8 memory locations. To try this feature just enter your new destination phone number, wait and you will be prompted with option 3 to store the number you have just entered into a memory location from 1 to 8.
Just follow the
simple instructions and anytime in the future when you need to route your
FleXtel Number to that phone, just key in the speed dial location number (1 to 8) followed by #, instead of the full destination phone
number, e.g. 1#.
Tip: Ignore
the number confirmation for even faster follow me and speed dial connection
by pressing 1 immediately after # e.g. 0#1, 1#1, …..8#1.
Only do this if you are sure of your speed dial memory locations.
Alternatively, Logon to your Account. Once you're logged in, select LABEL & MEMORY EDIT from the drop down menu. You can now review and save your favourite destinations with ease. These memories can also be used in conjunction with FNP.
Route Here/Follow Me
FleXtel's "Follow Me" feature means you can easily route your FleXtel Numbers to your phone, even if you don't know its number. Just call into the
FleXtel rerouting system as normal, log-in with your FleXtel Number and PIN
and then key 0# in place of the destination phone number. The FleXtel
system then reads your phone number, if it is permitted to release it.Tip: To force release of the number from your phone if you are on BT, dial 1470 then 0870 321 0000. <
Alternatively if you want to route your number to your mobile then it is quicker and cheaper to use the SMS Reroute Gateway, especially if your are outside the UK as text messaging charges are very low even when abroad.
PIN Change
In place of the destination number, key in "#55" to change your PIN and follow the simple instructions. Your PIN can be 4 to 6 digits long and will be updated automatically, in seconds.Alternatively, Logon FleXtel's web rerouting page or the SMS Reroute Gateway to update PIN at any time day or night.
FleXtel Help - FleXtel Account
Why do I need an Account?
- Control all your FleXtel Numbers from one Account screen, protected by your choice of password. Now Reroute, set/unset DND or, by clicking the ADVANCED button, control ICD, change PIN, Edit Memory, View Calls and Sell/Disconnect any number.
- Managers running a duty roster, teleworking or a "hotdesk" team can keep control of their business numbers. Simply issue team members with their own FleXtel Number & PIN, from your Account. The team now take calls anywhere (office, mobile or home) ...If a team member leaves, simply logon to your Account and change the PIN, then reroute the number to another team member or your main system ...Now your business numbers are permanent and protected.
- Marketing - See how well your advertising campaign works. Which publications produce best results? Issue a separate number for each advertisement and/or publication and track the response to your advert in Call Statistics. You can then confidently spend your marketing budget where it is most effective.
- Personal Wealth - Our advanced systems let any user sell their FleXtel Number to anyone else! ...Reflecting Ofcom's current policy, that telecom users should "own" their phone numbers.
- Business Assets - Unlike traditional phone numbers, businesses can now place FleXtel Numbers in the Asset section of their balance sheets. Now, just like car numberplates, FleXtel Numbers have value ...Only FleXtel gives you this Flexibility.
How do I setup an Account?
To setup an account you first need to get a FleXtel Number, once you have done this you will be given an account number. To find out how to create a new account click here
How do I add other FleXtel Numbers to my Account?
To add numbers to your Account you either need to be logged into your account this way when you shop for a number you details will automatically appear on the form. If you are not already logged in you can click on the 'fetch details from my account' link at the bottom of the signup details form.
If you are unsure how to get a number please click here
If you have FleXtel Numbers connected before September 2001, they may not be in an Account. Please contact Customer Support for assistance.
How do I transfer numbers between my accounts?
To add numbers to your Account from another account, you need to be logged in to multiple accounts. Simply logon to the account you wish to transfer numbers into, then on the right hand side click the 'Account' link and logon on to the account you wish to transfer numbers from. Now under 'Commission and Vouchers' use the drop down menu and select 'Account Transfer' button. Now under 'Account Number Transfer' select the first tab and use this to choose the number you wish to transfer, then directly below this use the drop down menu and select the account you wish to transfer this number into. Now click the 'Transfer' button.
If you have FleXtel Numbers connected before September 2001, they may not be in an Account. Please contact Customer Support for assistance.
What is the Difference between Password & PINs?
The Account introduces a Password that can be made up of numbers and letters
of up to 40 characters long. This Password protects the Account.
The traditional FleXtel PIN protects an individual number and allows the User to reroute and control one number only. The PIN User cannot get access to any personal account information. The PIN uses up to 6 numbers only so that ordinary tone phones (that cannot handle letters) can be used to command reroutes. Most users find the PIN reroute method a fast and convenient way to change one number.
For corporate managers and major system control applications, the Account and Password is typically used to reroute a group of numbers at the same time. It is also used to override and change the User's PIN in certain circumstances.
PIN and Password Security
Although your 4 to 6 number PIN gives you reasonable security, your password (if long enough) can be
more secure, because it can be made up of any of the following characters:
a-z or 0-9 or @
or - or .
or _
Your password can be between 4 and 40
characters long, but it is best not to use words that are found in the dictionary.
Also, for extra security, try to include numbers as well as letters in your password. The longer the password the better the security.
You are responsible for ensuring you choice of pin and password is secure enough for your needs.
FleXtel Help - Customer Support
Fault Reporting
Your request for rerouting to a new phone line will normally be completed in a few seconds. In the unlikely event of you experiencing delays in excess of 15 minutes, first check you have entered the correct destination number, before you report a fault. If you experience a fault, if it is not urgent, then click here for fault reporting via secure email.If the fault is very urgent, then please call our dedicated 24 hour fault reporting line, on 07010 700 151
(not for Password and PIN reminders, please use the website facility)
General Support
For the latest information click here for the News Page, you will also find full service history there.If you require further assistance in using your number or other features of the service, please contact Customer Support during normal office hours.
For the latest and historic press pack information, please click here or call 087 123 PRESS .