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Faq Account and Control Panel What's the Difference between Passwords and PINs? 100%
International Can I select an international destination for my Flextel number? 100%
Using Flextel numbers How can I change where I receive my calls? 100%
How do I get a UK phone directory listing? 100%
Voicemail How can I delete my Voicemail greeting? 100%
Memories and Labels How do I monitor and check my Memories? 100%
Video Tutorials Video Tutorials 99%
Number Porting Can I just display my Business Numbers using Flextel? 99%
Moving to Flextel? 99%
Moving from Flextel? 99%
Account and Control Panel Can I sell numbers between accounts? 99%
Is Flextel affected by the Heartbleed Bug? 99%
How can I stop unwanted sales calls? 99%
How can I disconnect number(s) from my account? 99%
What is a PIN? 99%
How do I close my Account? 99%
How can I setup an Account? 99%
Can I transfer numbers between accounts? 99%
Can I logon into multiple accounts? 99%
Do I really need an Account? 99%
How can I make sure my PIN and Password are secure? 99%
How do I add other Flextel Numbers to my Account? 99%
How do I find out my logon details? 99%
My email is no longer active 99%
Where can I set or change my PIN? 99%
Auto Attendant Can I block nuisance or unwanted sales calls? 99%
Can I have a menu option for voicemail? 99%
Where is my recording? 99%
What happens when no key is pressed? 99%
Can I set up a menu of different conference services? 99%
Can I setup a sub-menu? 99%
Can I change the greeting on Leave a Message? 99%
Call Notification Why do I get a email for every call? 99%
Why do I get more than one email for each call? 99%
Call Recording Where is my recording? 99%
Conference Calls How many participants are allowed? 99%
Where is my recording? 99%
Costs What will the Flextel service cost me? 99%
Which number range should I use? 99%
What is Commission? 99%
What does it cost to call my Flextel number? 99%
Customer Support What is your address? 99%
How do I report a fault? 99%
How do I contact you for general support? 99%
Dialled Number Display What is Dialled Number Display? 99%
Why is Dialled Number Display not working for me? 99%
Divert What is Divert? 99%
Faults How do I report a fault out of hours? 99%
How do I report a fault? 99%
Fax Is Fax to Email reliable? 99%
Can I send faxes to more than one email address? 99%
Can I fax from my Flextel Number? 99%
Why are faxes in landscape? 99%
Why can't I open my faxes? 99%
FlexCredits How do I convert FlexPoints to FlexCredits? 99%
How do I topup my FlexCredit? 99%
What is offsetting? 99%
How do I know when my FlexCredits are getting low? 99%
What are FlexCredits? 99%
What happens to my calls if I run out of FlexCredits? 99%
Can I use a Voucher to top up my Flexcredits? 99%
International Can international callers ring my Flextel number? 99%
Can I avoid roaming charges when travelling abroad? 99%
Rerouting What Number Do I Dial to Reroute my Calls? 99%
Why do I get an email every time I reroute? 99%
How do I reroute my numbers when I don't have internet access? 99%
Can I automatically reroute my number? 99%
What is Route Analysis and how do I use it? 99%
Which destinations are disallowed? 99%
Why doesn't my PIN work? 99%
Why won't the reroute system respond when I press my telephone keypad? 99%
SMS text messages Does Flextel charge for SMS? 99%
Does my provider charge for me to receive messages? 99%
How much does SMS cost? 99%
Is the service chargeable? 99%
Can I send text messages to a Flextel Number? 99%
Can the SMS Gateway number be used for voice, fax or data calls? 99%
Can you help me if my handset is not sending or receiving text messages? 99%
Do I make the Flextel SMS Gateway my Message Centre number? 99%
How do I find out if my phone is compatible? 99%
How do I get the hash, gate, or pound key on my phone? 99%
How do I know if my message was correctly formatted? 99%
How will I know if my message has been received? 99%
Which number should I use for sending Flextel SMS commands? 99%
About SMS 99%
Smartphone Is there an App I can use? 99%
Using Flextel numbers How do I set up and use a Flextel number? 99%
How do I connect my number? 99%
Why has my Flextel number expired? 99%
Are Flextel Numbers for business or personal use? 99%
Can a Flextel number screen calls? 99%
How can I tell if a call is being made to my Flextel Number? 99%
Is my Flextel Number ex-directory? 99%
How long can I keep my number? 99%
Why do I get Caller Withheld when I dial 1471? 99%
Why is a Flextel Number better than using a call divert service? 99%
Why is it better to use a Flextel number than a mobile phone? 99%
Voicemail Can I record a Voicemail greeting? 99%
What is the maximum recording time allowed? 99%
Where's my voicemail recording? 99%
Unable to play back voicemail? 99%
Can my Voicemail go to a different address? 99%
Memories and Labels About Memories - What are they and why do I need them? 99%
How do I manage my Memories? 99%
FlexPoints What happens to my Commission? 99%
What can I use FlexPoints for? 99%
When do FlexPoints expire? 99%
What are FlexPoints? 99%
Announcements How do I upload a pre-recorded announcement? 99%
How can I delete my announcement? 99%
How can I download my announcement? 99%
How do I copy my announcement to another Flextel number 99%
Monthly Plans What happens if I run out of Minutes? 99%
Which Flextel numbers can I use with a Monthly Plan? 99%
Diary Rerouting How do I activate Diary Rerouting? 99%
Does the Diary adjust for my timezone? 99%
How many Diary Reroutes can I have setup at one time? 99%
How much does it cost? 99%
How can I add bulk reroutes? 99%
VoIP My SIP account won't register, what can I do? 99%
I can make and receive calls, but can't hear any sound, why? 99%
How do I route my calls to VoIP? 99%
I can register, but can't make or receive calls, why? 99%
I can't receive calls after my laptop wakes up? 99%
How do I make calls with my number withheld? 99%
How do I create a Hunt or Call Blast group? 99%
News 2014 2014 Issue 7 (September) Flextel acts fast to protect against ShellShock vulnerability 10%
2000 Issue1 (November) Service Update 7%
2010 2010 Issue 1 (January) Happy New Year! 4%
2011 2011 Issue 5 (June) Flextel Launches Customer Forum 2%
2012 2012 Issue 3 (August) Flextel teams up with Vibe to develop new app 2%
2013 2013 Issue 4 (June) New servers and improved performance 2%
About Jobs Want a Career in Internet and Telecom convergence? 1%
Features Auto Attendant Setup - for Advanced Users 1%
Call Gateway How do I use it? 1%
Call Notification About 1%
Call Recording How to make recordings 1%
How to play recordings 1%
Smart call control About 1%
News 2019 January - Happy New Year! 1%
2020 January - Our 27th Year in Review 1%
2021 January - Our 28th Year in Review 1%
2001 Issue1 (March) Rerouting using SMS Text Messaging 1%
20010303 Press Release - Mad March Hares Box Clever with SMS Text! 1%
2004 Issue1 (February) Flextel Presents! 1%
Issue3 (November) Major Service Upgrade 1%
2009 Issue3 (July) Ofcom breaks 0870... Flextel fixes it! 1%
2010 2010 Issue 3 (March) iPhone Application Launched 1%
2010 Issue 4 (December) Conference Recording 1%
2011 2011 Issue 7 (September) New Dial-in Reroute Control service 1%
2015 2015 Issue 7 (July) Six Month Review 1%
2015 Issue 3 (March) Flextel's New Windows Apps. 1%
2016 2016 Issue 3 (March) Studio Quality Announcements 1%
Solutions 24 hour and emergency services About 1%