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Faq
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Call Notification
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Why do I get more than one email for each call? |
100%
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Why do I get a email for every call? |
97%
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Call Recording
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Where is my recording? |
92%
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Conference Calls
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Where is my recording? |
91%
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How many participants are allowed? |
90%
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About
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What are Flextel numbers?
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About |
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Features
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Call Gateway
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About |
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About
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Legal
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Terms |
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Faq
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Costs
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Which number range should I use? |
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SMS text messages
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Can the SMS Gateway number be used for voice, fax or data calls? |
73%
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About
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Legal
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Privacy Policy |
72%
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Features
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Call Gateway
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What are the benefits? |
70%
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Faq
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Using Flextel numbers
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Why do I get Caller Withheld when I dial 1471? |
70%
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Auto Attendant
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Can I block nuisance or unwanted sales calls? |
69%
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Number Porting
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Can I just display my Business Numbers using Flextel? |
69%
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International
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Can international callers ring my Flextel number? |
69%
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Using Flextel numbers
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Why is a Flextel Number better than using a call divert service? |
69%
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VoIP
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I can register, but can't make or receive calls, why? |
69%
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Account and Control Panel
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How can I stop unwanted sales calls? |
68%
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Costs
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What does it cost to call my Flextel number? |
68%
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FlexCredits
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What happens to my calls if I run out of FlexCredits? |
68%
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About
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What are Flextel numbers?
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How is it done |
67%
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Faq
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Rerouting
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What Number Do I Dial to Reroute my Calls? |
67%
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Using Flextel numbers
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Can a Flextel number screen calls? |
67%
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How can I tell if a call is being made to my Flextel Number? |
67%
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VoIP
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How do I create a Hunt or Call Blast group? |
67%
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About
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History
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Ofcom and Consumer Protection |
67%
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Legal
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About Emails |
67%
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Faq
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SMS text messages
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Do I make the Flextel SMS Gateway my Message Centre number? |
67%
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Using Flextel numbers
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How can I change where I receive my calls? |
67%
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Memories and Labels
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About Memories - What are they and why do I need them? |
67%
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VoIP
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I can't receive calls after my laptop wakes up? |
67%
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Features
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Call Gateway
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How do I use it? |
67%
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About
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History
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About |
66%
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Intelligent Call Diversion Concept |
66%
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Who is Flextel?
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About |
66%
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Faq
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SMS text messages
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About SMS |
66%
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VoIP
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I can make and receive calls, but can't hear any sound, why? |
66%
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How do I route my calls to VoIP? |
66%
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How do I make calls with my number withheld? |
66%
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Auto Attendant
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What happens when no key is pressed? |
64%
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FlexCredits
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What are FlexCredits? |
64%
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Fax
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Is Fax to Email reliable? |
64%
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Rerouting
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What is Route Analysis and how do I use it? |
64%
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FlexPoints
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What are FlexPoints? |
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About
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Legal
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Code of Practice |
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Faq
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Costs
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What will the Flextel service cost me? |
63%
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Using Flextel numbers
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How do I set up and use a Flextel number? |
63%
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Monthly Plans
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What happens if I run out of Minutes? |
63%
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Divert
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What is Divert? |
63%
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FlexCredits
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What is offsetting? |
63%
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Account and Control Panel
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Do I really need an Account? |
62%
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FlexCredits
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How do I convert FlexPoints to FlexCredits? |
62%
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How do I know when my FlexCredits are getting low? |
62%
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Rerouting
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How do I reroute my numbers when I don't have internet access? |
62%
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FlexPoints
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When do FlexPoints expire? |
62%
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About
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History
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Developing the Service |
61%
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Testimonials
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Customer Testimonials |
61%
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Faq
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Dialled Number Display
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What is Dialled Number Display? |
61%
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Rerouting
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Why do I get an email every time I reroute? |
61%
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Why won't the reroute system respond when I press my telephone keypad? |
61%
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Using Flextel numbers
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Why has my Flextel number expired? |
61%
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Voicemail
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How can I delete my Voicemail greeting? |
61%
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Memories and Labels
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How do I manage my Memories? |
61%
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About
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Jobs
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Want a Career in Internet and Telecom convergence? |
61%
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Who is Flextel?
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Ethics |
61%
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Faq
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Number Porting
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Moving to Flextel? |
61%
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Account and Control Panel
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What is a PIN? |
61%
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Auto Attendant
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Where is my recording? |
61%
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Can I setup a sub-menu? |
61%
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Costs
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What is Commission? |
61%
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Faults
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How do I report a fault out of hours? |
61%
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Fax
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Can I send faxes to more than one email address? |
61%
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Can I fax from my Flextel Number? |
61%
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International
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Can I select an international destination for my Flextel number? |
61%
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Can I avoid roaming charges when travelling abroad? |
61%
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Rerouting
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Which destinations are disallowed? |
61%
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SMS text messages
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How will I know if my message has been received? |
61%
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Smartphone
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Is there an App I can use? |
61%
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Using Flextel numbers
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How do I get a UK phone directory listing? |
61%
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How long can I keep my number? |
61%
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Why is it better to use a Flextel number than a mobile phone? |
61%
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Voicemail
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What is the maximum recording time allowed? |
61%
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Memories and Labels
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How do I monitor and check my Memories? |
61%
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FlexPoints
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What happens to my Commission? |
61%
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Diary Rerouting
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How can I add bulk reroutes? |
61%
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VoIP
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My SIP account won't register, what can I do? |
61%
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About
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Jobs
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Current vacancies |
60%
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Legal
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Intellectual Property |
60%
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What are Flextel numbers?
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Concept Diagram |
60%
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Who is Flextel?
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Quality |
60%
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Social Media
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Social Networks |
60%
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Faq
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Video Tutorials
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Video Tutorials |
60%
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Number Porting
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Moving from Flextel? |
60%
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Account and Control Panel
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Can I sell numbers between accounts? |
60%
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Is Flextel affected by the Heartbleed Bug? |
60%
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How can I disconnect number(s) from my account? |
60%
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How do I close my Account? |
60%
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How can I setup an Account? |
60%
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Can I transfer numbers between accounts? |
60%
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Can I logon into multiple accounts? |
60%
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How can I make sure my PIN and Password are secure? |
60%
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How do I add other Flextel Numbers to my Account? |
60%
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How do I find out my logon details? |
60%
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My email is no longer active |
60%
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What's the Difference between Passwords and PINs? |
60%
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Where can I set or change my PIN? |
60%
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Auto Attendant
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Can I have a menu option for voicemail? |
60%
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Can I set up a menu of different conference services? |
60%
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Can I change the greeting on Leave a Message? |
60%
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Customer Support
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What is your address? |
60%
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How do I report a fault? |
60%
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How do I contact you for general support? |
60%
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Dialled Number Display
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Why is Dialled Number Display not working for me? |
60%
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Faults
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How do I report a fault? |
60%
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Fax
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Why are faxes in landscape? |
60%
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Why can't I open my faxes? |
60%
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FlexCredits
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How do I topup my FlexCredit? |
60%
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Can I use a Voucher to top up my Flexcredits? |
60%
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Rerouting
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Can I automatically reroute my number? |
60%
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Why doesn't my PIN work? |
60%
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SMS text messages
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Does Flextel charge for SMS? |
60%
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Does my provider charge for me to receive messages? |
60%
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How much does SMS cost? |
60%
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Is the service chargeable? |
60%
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Can I send text messages to a Flextel Number? |
60%
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Can you help me if my handset is not sending or receiving text messages? |
60%
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How do I find out if my phone is compatible? |
60%
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How do I get the hash, gate, or pound key on my phone? |
60%
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How do I know if my message was correctly formatted? |
60%
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Which number should I use for sending Flextel SMS commands? |
60%
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Using Flextel numbers
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How do I connect my number? |
60%
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Are Flextel Numbers for business or personal use? |
60%
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Is my Flextel Number ex-directory? |
60%
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Voicemail
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Can I record a Voicemail greeting? |
60%
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Where's my voicemail recording? |
60%
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Unable to play back voicemail? |
60%
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Can my Voicemail go to a different address? |
60%
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FlexPoints
|
What can I use FlexPoints for? |
60%
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Announcements
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How do I upload a pre-recorded announcement? |
60%
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How can I delete my announcement? |
60%
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How can I download my announcement? |
60%
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How do I copy my announcement to another Flextel number |
60%
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Monthly Plans
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Which Flextel numbers can I use with a Monthly Plan? |
60%
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Diary Rerouting
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How do I activate Diary Rerouting? |
60%
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Does the Diary adjust for my timezone? |
60%
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How many Diary Reroutes can I have setup at one time? |
60%
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How much does it cost? |
60%
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Features
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Call Notification
|
About |
51%
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Missed Call Notification
|
About |
48%
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Solutions
|
Nuisance Calls
|
About |
46%
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Features
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Call Blocker
|
About |
45%
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Call Notification
|
Benefits |
44%
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Intelligent Call Diversion
|
Roaming Intelligent Call Diversion |
44%
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Call Blast
|
About |
44%
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Costs
|
Call Price Calculator
|
Making Calls |
42%
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|
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Receiving Calls |
42%
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Features
|
Callback
|
Benefits |
42%
|
Solutions
|
Nuisance Calls
|
Avoid Sales Calls |
42%
|
Features
|
Callback
|
About |
41%
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|
Intelligent Call Diversion
|
About |
40%
|
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Smart call control
|
Check your call routing |
40%
|
|
Call Restrict
|
About |
39%
|
|
Smart call control
|
About |
39%
|
Solutions
|
Nuisance Calls
|
Make money from cold callers |
39%
|
Costs
|
Callback Cost Calculator
|
Callback Cost Calculator |
39%
|
Features
|
Intelligent Call Diversion
|
How do I Activate Intelligent Call Diversion |
39%
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Anonymous Call Filter
|
About |
38%
|
|
Conference Calls
|
About |
38%
|
|
Intelligent Call Diversion
|
Using Chained Intelligent Call Diversion |
38%
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Basic Intelligent Call Diversion |
38%
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|
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Notes on Intelligent Call Diversion |
38%
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|
Call Statistics
|
About |
37%
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Conference Calls
|
Recording Calls |
37%
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|
|
Conference Call Services |
37%
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|
|
Costs |
37%
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|
Call Blast
|
Recording calls |
37%
|
|
Call Recording
|
About |
37%
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|
Call Statistics
|
Benefits |
37%
|
|
Intelligent Call Diversion
|
Own Voicemail Intelligent Call Diversion |
37%
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|
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Pilot Intelligent Call Diversion |
37%
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|
Call Blast
|
Setup - for Advanced Users |
37%
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|
|
Costs |
37%
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Conference Calls
|
Making a Conference Call |
36%
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|
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What's Conference Calling? |
36%
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Smart call control
|
SMS text rerouting |
36%
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|
Missed Call Notification
|
Benefits |
35%
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Intelligent Call Diversion
|
Benefits |
34%
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|
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Detailed Features |
34%
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Callback
|
How to Use |
34%
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Solutions
|
Nuisance Calls
|
Network Faults |
34%
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Features
|
Call Recording
|
Legal matters |
33%
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Call Blast
|
Setup - Basic |
33%
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Call Recording
|
Troubleshooting |
32%
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How to play recordings |
32%
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|
Smart call control
|
Diary (automated) rerouting |
32%
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Call Blast
|
Text Blasting |
32%
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|
Missed Call Notification
|
Activation |
31%
|
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Anonymous Call Filter
|
How to use it |
31%
|
|
Call Notification
|
Activation |
31%
|
|
Call Recording
|
How to make recordings |
31%
|
|
Smart call control
|
Dial-in rerouting |
31%
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|
Call Blast
|
Benefits |
31%
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|
Call Recording
|
Maximum recording time and file size |
31%
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|
Conference Calls
|
Personalising the Conference Introduction |
31%
|
|
Call Recording
|
Protecting your Privacy |
30%
|
|
Conference Calls
|
Benefits |
30%
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|
|
Activation |
30%
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Intelligent Call Diversion
|
Enhanced Security |
30%
|
News
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2011
|
2011 Issue 3 (March) Auto-Attendant Call Recording and Call Gateway |
28%
|
|
2015
|
2015 Issue 6 (June) Call Blasting and Hunt Group Services |
19%
|
|
2009
|
Issue3 (July) Ofcom breaks 0870... Flextel fixes it! |
17%
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|
2013
|
2013 Issue 7 (December) Call Blocker |
16%
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Features
|
Smartphone app
|
Callback App |
14%
|
News
|
2015
|
2015 Issue 2 (February) Shield against Cold Callers |
14%
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|
2014
|
2014 Issue 1 (January) Save money on your calls |
14%
|
Solutions
|
Professional Switchboard
|
About Switchboards |
14%
|
News
|
2006
|
Issue1 (June) Look who's calling! |
13%
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Features
|
Hunt Group
|
About |
13%
|
News
|
2016
|
2016 Issue 4 (April) Switchboard and Call Queuing |
13%
|
Solutions
|
24 hour and emergency services
|
About |
12%
|
|
How Flextel can help you
|
Business Planning - Call Success Rated |
12%
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|
|
Save money by not paying for call diversion |
12%
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Features
|
Auto Attendant
|
Call Transfer |
11%
|
News
|
2015
|
2015 Issue 7 (July) Six Month Review |
11%
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|
2016
|
2016 Issue 5 (May) Save with Call Plans and Offsetting |
11%
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Features
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Auto Attendant
|
Using Auto Attendant to make outbound calls |
11%
|
News
|
2018
|
October - Ofcom and Personal 070 Numbers |
11%
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Costs
|
Monthly Plans
|
About |
10%
|
Features
|
Flextel Number Presentation
|
About |
10%
|
News
|
2011
|
2011 Issue 4 (April) Call Recording - 0844 to Mobile Free |
10%
|
Features
|
Voicemail
|
About |
10%
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|
Queue
|
About |
10%
|
News
|
2018
|
June - Tariff Update, International Calls and GDPR |
10%
|
Features
|
Auto Attendant
|
Setup - for Advanced Users |
9%
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|
Dialled Number Display
|
About |
9%
|
News
|
2007
|
Issue2 (December) 070 Pre Call Announcement Going, Going, Gone! |
9%
|
|
2013
|
2013 Issue 5 (July) Improved call statistics |
9%
|
Rewards
|
Offsetting
|
About |
9%
|
Solutions
|
Privacy and security
|
Gain control over who calls you |
9%
|
Features
|
Auto Attendant
|
About |
8%
|
|
Fax
|
About |
8%
|
|
Auto-Topup
|
About |
8%
|
News
|
2018
|
March - Callout Escalation Service launched |
8%
|
|
2011
|
2011 Issue 8 (December) Call recording - now just 1p |
8%
|
|
2014
|
2014 Issue 8 (October) Cut your costs with Offsetting |
8%
|
Rewards
|
Collect
|
About |
8%
|
Costs
|
Flextel Price List
|
Charges for Numbers and Features |
7%
|
|
Feature Costs
|
Features |
7%
|
Features
|
Auto Attendant
|
Recording calls |
7%
|
|
Smartphone app
|
Benefits |
7%
|
|
Queue
|
Recording calls |
7%
|
|
Hunt Group
|
Recording calls |
7%
|
News
|
2012
|
2012 Issue 2 (April) 0800 Freephone numbers launched |
7%
|
|
2014
|
2014 Issue 9 (November) New shop and money-saving plans |
7%
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Solutions
|
24 hour and emergency services
|
Healthcare |
7%
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|
Flexible working
|
Home working |
7%
|
|
How Flextel can help you
|
Save your Callers Money |
7%
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|
|
Your callers will like it! |
7%
|
Features
|
Dialled Number Display
|
Examples |
7%
|
|
Smartphone app
|
About |
7%
|
|
Queue
|
Setup |
7%
|
|
Diary Rerouting
|
About |
7%
|
|
VoIP
|
About |
7%
|
News
|
2019
|
February - New Tariff Announcement |
7%
|
|
2009
|
Issue1 (April) 0870 Closure |
7%
|
|
2015
|
2015 Issue 8 (August) BT Hikes Prices |
7%
|
Rewards
|
Vouchers
|
About |
7%
|
Shop
|
Choosing the right Flextel number
|
Why Flextel? |
7%
|
Features
|
Changed Number Announcement
|
About |
6%
|
|
Flextel Number Presentation
|
Benefits |
6%
|
|
UK Directory Listing
|
About |
6%
|
News
|
2020
|
February - Price Increase |
6%
|
|
2021
|
December Price Increase |
6%
|
Rewards
|
Exchange
|
About |
6%
|
Solutions
|
Flexible working
|
About |
6%
|
|
Virtual offices
|
Work anywhere |
6%
|
Features
|
Dialled Number Display
|
Typical Application |
5%
|
|
Flextel Number Presentation
|
Top Tips to get the best from FNP |
5%
|
|
Queue
|
Benefits |
5%
|
News
|
2004
|
Issue3 (November) Major Service Upgrade |
5%
|
|
2009
|
Issue2 (June) 0870 Update |
5%
|
|
2022
|
December Update |
5%
|
Costs
|
Monthly Plans
|
Choosing a Plan |
5%
|
News
|
2011
|
2011 Issue 6 (June) Auto-Attendant Upgrade |
5%
|
|
2014
|
2014 Issue 6 (June) World Cup Special |
5%
|
Solutions
|
24 hour and emergency services
|
Automated systems |
5%
|
Shop
|
Choosing the right Flextel number
|
03 Corporate |
5%
|
Features
|
Voicemail
|
Setup - Power Users |
4%
|
News
|
2019
|
January - Happy New Year! |
4%
|
|
2005
|
Issue1 (May) Flextel Number Presentation (FNP) |
4%
|
|
2010
|
2010 Issue 2 (February) 0870 numbers back in stock |
4%
|
|
|
2010 Issue 1 (January) Happy New Year! |
4%
|
Solutions
|
Publicity campaigns
|
Memorable Numbers for a Corporate Market Presence |
4%
|
Shop
|
Choosing the right Flextel number
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0844 Low cost |
4%
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|
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Which number range should I use? |
4%
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Features
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Queue
|
Costs |
4%
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Hunt Group
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Costs |
4%
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Setup - for Advanced Users |
4%
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News
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2000
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Issue1 (November) Service Update |
4%
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|
2004
|
Issue1 (February) Flextel Presents! |
4%
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2012
|
2012 Issue 3 (August) Flextel teams up with Vibe to develop new app |
4%
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Rewards
|
Collect
|
Live FlexPoints Calculator |
4%
|
Shop
|
Choosing the right Flextel number
|
0845 Business |
4%
|
Costs
|
Full Price List
|
Full Price List |
3%
|
Features
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Voicemail
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Benefits |
3%
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Setup - Basics |
3%
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News
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2020
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January - Our 27th Year in Review |
3%
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March - Coronavirus |
3%
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2001
|
Issue1 (March) Rerouting using SMS Text Messaging |
3%
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2002
|
Issue1 (May) Statistics |
3%
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2008
|
Issue1 (March) Wherever you want to go! |
3%
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Issue4 (October) 070 future Ofcom gives 070 the thumbs up |
3%
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2014
|
2014 Issue 10 (December) Free Conferencing with 03 numbers |
3%
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2016
|
2016 Issue 2 (February) Monthly Plans just got better! |
3%
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Rewards
|
Exchange
|
How to Spend Rewards |
3%
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Solutions
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Professional Switchboard
|
Buy your Number(s) |
3%
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Shop
|
Choosing the right Flextel number
|
01 and 02 Local |
3%
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020 7 London |
3%
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0870 National |
3%
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0871 International |
3%
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Features
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Auto Attendant
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Costs |
2%
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Smartphone app
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MyAccount App |
2%
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News
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2010
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2010 Issue 4 (December) Conference Recording |
2%
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2014
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2014 Issue 4 (April) New monthly statements |
2%
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Solutions
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24 hour and emergency services
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Disaster and recovery planning |
2%
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Flexible working
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Mobile people and businesses |
2%
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Organisations and committees |
2%
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Professional Switchboard
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Basics |
2%
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PBX and PABX conversion to a modern Hosted Switchboard |
2%
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Shop
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Choosing the right Flextel number
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0800 Freephone |
2%
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0300 Charity |
2%
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070 Personal |
2%
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Mobile |
2%
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Features
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Fax
|
Costs |
2%
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Flextel Number Presentation
|
What Numbers can I dial using FNP? |
2%
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VoIP
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How to use |
2%
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News
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2019
|
May - New 070 Number Charges |
2%
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|
2001
|
20010303 Press Release - Mad March Hares Box Clever with SMS Text! |
2%
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2002
|
Issue2 (October) Commission |
2%
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Issue3 (December) Launch of Flextel Reseller Scheme |
2%
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2004
|
Issue2 (April) New improved commission rates... |
2%
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2008
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Issue3 (September) A Simple Reminder! |
2%
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2011
|
2011 Issue 7 (September) New Dial-in Reroute Control service |
2%
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2015
|
2015 Issue 5 (May) New VoIP Service Launched |
2%
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2017
|
12 December - Switchboard Enhancements released |
2%
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2014
|
2014 Issue 3 (March) New FlexPoints system |
2%
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|
|
2014 Issue 2 (February) myAccount app launched |
2%
|
Rewards
|
Offsetting
|
Set-up Auto-Convert |
2%
|
Features
|
Auto Attendant
|
Benefits |
1%
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|
Fax
|
How to receive faxes at a different email address |
1%
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|
Flextel Number Presentation
|
How to Use |
1%
|
News
|
2003
|
Issue1 (July) Connection Charges Dropped! |
1%
|
|
2005
|
Issue2 (September) Flextel goes International! |
1%
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|
2007
|
Issue1 (November) Let's get personal! |
1%
|
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2011
|
2011 Issue 1 (January) Local Numbers Launched! |
1%
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|
2011 Issue 5 (June) Flextel Launches Customer Forum |
1%
|
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2015
|
2015 Issue 1 (January) New and Improved Rewards |
1%
|
|
2014
|
2014 Issue 7 (September) Flextel acts fast to protect against ShellShock vulnerability |
1%
|
|
2016
|
2016 Issue 1 (January) The Big Number Sale |
1%
|
Rewards
|
Offsetting
|
How to Offset |
1%
|
Solutions
|
How Flextel can help you
|
Don't lose Contacts or Business when you move! |
1%
|
|
Publicity campaigns
|
Personal Numbers for Celebs |
1%
|
|
Professional Switchboard
|
Configure the Switchboard |
1%
|
Shop
|
Monthly Plans
|
Purchase a Monthly Plan |
1%
|
Costs
|
Monthly Plans
|
Purchase a Monthly Plan |
1%
|
Features
|
Auto Attendant
|
Setup - Basic |
1%
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|
Fax
|
How to switch on Fax |
1%
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|
Smartphone app
|
Getting started |
1%
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MyNumber App |
1%
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UK Directory Listing
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Privacy |
1%
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Hunt Group
|
Benefits |
1%
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|
VoIP
|
Benefits |
1%
|
News
|
2018
|
April - Spring Giveaway |
1%
|
|
2021
|
January - Our 28th Year in Review |
1%
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|
2006
|
Issue2 (September) New! Two great features |
1%
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2012
|
2012 Issue 1 (February) Rare London numbers unveiled |
1%
|
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2015
|
2015 Issue 4 (April) Flextel's New Diary Feature |
1%
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|
|
2015 Issue 3 (March) Flextel's New Windows Apps. |
1%
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2013
|
2013 Issue 1 (January) Customer support improved |
1%
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|
|
2013 Issue 2 (April) Automatically renew Flextel numbers for just 1p |
1%
|
|
2017
|
07 July Customers can now reconnect expired numbers |
1%
|
|
2014
|
2014 Issue 5 (May) Improved shopping experience |
1%
|
|
2016
|
2016 Issue 3 (March) Studio Quality Announcements |
1%
|
Rewards
|
Refer
|
Referring |
1%
|
Solutions
|
How Flextel can help you
|
Choose the best mobile phone deal |
1%
|