Features - Call Blast
 
Call-Blaster is a powerful call distribution system which rings a set of phones at the same time. The first phone to answer gets the call.
 

This low cost service allows any Flextel customer to ring 8 destinations and the service is ideal for busy individuals or business that would like to ring a group of phones simultaneously.

Also known as a Call Blasting Group, the target phones in the group to be blasted can be landlines, mobiles or even Internet based soft-phones based anywhere in the world. Once setup all the phone numbers that have been entered into the blast group will be rung at the same time, the first phone to answer will get the call.

The service is particularly well suited to small teams providing sales, support, service or helpdesk functions. It can also be used for emergency callout, ringing the whole a list of numbers until someone answers, this could easily and quickly be configured and would allow peace of mind for an elderly relative or any vulnerable person.

An ideal application is where a team is spread over a wide area on mobiles or phones. It can also be use for emergency callout, ringing the whole a list of numbers until someone answers. A powerful solution for dealing with mobile network coverage issues.

As there is no charge for linking Flextel numbers together, you can easily combine Auto-Attendant, Hunt Group, Call-Blast or Diary Rerouting features to build a powerful solution, tailored to your needs.

For example a user can easily setup a series of hunt group destinations, those destinations all having an associated blasting group of upto 8 numbers. i.e. permitting first team call out, then if no answer, backup team call-out. The complexity is up to you and your specific needs. See our Solutions section for more ideas.

 
 
  • Target mobiles and phone can be distributed worldwide
  • Programmable action no answer from 5 to 60 seconds
  • Make changes instantly from anywhere
  • Built-in voicemail to email as standard
  • Tailor an announcement to suit your business needs, when you can't answer or all phones are busy
  • Built-in recording, logging and call statistics
  • No additional equipment required
  • No worn-out tapes to replace
  • No maintenance, air conditioning or electricity bills
 
 
There is no monthly charge for use of the Call-Blast feature. Callers are charged when a call is answered.

 

Depending on which type of Flextel number you use, you may not be charged to extend the call to your phone or mobile but your callers may pay more. The choice is yours. If you choose to be charged, then you only pay a single call-charge, if the call is answered, no matter how many extensions you blast.

Simply put, other than Freephone numbers, some 08 numbers can cost you nothing to operate for calls connected to UK landline, mobiles and some international destinations.

Calls to Flextel voicemail is free, except for 0800 freephone numbers.

In summary, by selecting the right type of Flextel number type and using UK landlines and mobiles and some international destinations you can operate this feature without cost. For other combinations are prices are competitive. For more detailed information try our Call Price Calculator.

 
 
All calls can be recorded as normal. For more information see Call Recording

 
 

  1. Activation - after logging in, set the Destination of your Flextel number to Call-Blast mode, using the drop down menu.
  2. Setup your Extensions - just click Extensions and then add your Extension Phone numbers and Label them for easy of use.
 
 

  • Divert on no-reply Select the time for the extensions to ring, we suggest 20 seconds if you use mobile or international extension numbers. Any longer and the mobile voicemail might answer and disrupt the your call management design. Any shorter and the mobile may not ring, due to call setup delays of well over 10 seconds, in some congested mobile networks.
  • Voice Mail You can record you own announcement to find out how see our Voicemail feature. If you do not want callers to leave a message you can Deactivate it using the dropdown or select an alternative destination to try e.g. your own voicemail system or a call answering/receptionist service.
  • Screen Anonymous Callers - just check the Anonymous box. Now any caller that withholds their number will be diverted to the Divert(ICD) destination (normally Voicemail)
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