Features - Call Recording
 
Calls can be recorded on a per number basis and with most of our services. Recordings are normally emailed within seconds of hanging up.
 
 

Simply click the record icon in your account for the Flextel number of your choice. The icon will then turn red .On the next call you should receive an email with your recording attached.

For instructions on using this with other features (e.g. Auto-Attendant) see their Help sections for more details.

 
 

At the end of your call, the recording is emailed to you as a ".wav" audio file attachment. This should play on a standard PC, MAC and most smartphones, provided you have the correct audio software installed.

By default the recordings will be sent to the email address you registered with us, but you can choose to associate an individual email address with this Flextel number.

To protect your privacy, once the recording has been sent to your email address successfully, it is then erased from our systems.

 
 

Is recording calls legal in the UK? Probably.

However, it is up to you to check the rules in your own legal jurisdiction, including the UK. This is only an informal guide and you must not rely on it.

To be certain, please take qualified legal advice or check the links at the bottom of this page. You must check that your particular application complies with the law. Flextel is not responsible for misuse of this service.

However, you may wish to note that the recording takes place in the UK, using Flextel's own servers. At the end of the call the recording is then emailed to you at your registered account email address (or if you choose, an individual email address associated with the called Flextel number).

Note that although this email is sent to your email servers, which can be based in any country e.g. the USA. This is sent as a normal(.wav) audio file, attached to your email. So the actual recording is done only within the UK.

Once the email has been dispatched successfully, it is then erased from our systems, to protect your privacy.

UK Law

An informal guide...

Individual Personal Use

A recording made by one party of a phone call without notifying the other is not prohibited, providing that the recording is for their own use.

Business

Businesses may record, with the knowledge of their employees, but without notifying the other party to:
  • provide evidence of a business transaction;
  • ensure that a business complies with regulatory procedures;
  • see that quality standards or targets are being met in the interests of national security;
  • prevent or detect crime to investigate the unauthorised use of a telecom system;
  • secure the effective operation of the telecommunications system.

Further Information

 
 

Recording Time

The maximum recording time is limited by the file size handled by email systems. This cannot exceed 20MBytes (just over 2 hours). However, for 070 numbers, anti-fraud measures means we have to limit calls to 1 hour.

File Size

A one hour recording will not be more than 10MB.

Email Blocking

Beyond one hour you should check that your email provider will permit delivery of large files, as some low cost services block emails of more than 10MB. For more information on your email limit, please check your email service providers website.
 
 
By default Recordings and Voicemail messages are emailed as standard voice files. This is very convenient, but not very secure. You can choose to encrypt your voice files, at no extra cost, but listening to your messages is less convenient.
 

To do this click the PIN protect icon in Number Settings page for the Flextel number of your choice. The icon will then change to . You will now receive an email with your voice recording attached, as a password protected ZIP file. The password is the same as the PIN for your Flextel number.

Listening to Zipped Files

If you decided to encrypt your voice files, they will be encoded using the industry standard password protected ZIP format. You will therefore need access to a ZIP file reader App on your Smartphone, MAC or PC. These allow you to enter you password and then listen to your messages and recordings. Free open source ZIP format readers are widely available on all popular platforms.

 
 

No recording email received?

    Check you have entered your correct email address.
    Check your email's Spam or Junk folder.
    Check your email accepts large files
      See Maximum recording time and file size above
    Check you have FlexCredits.
      If you have no FlexCredits your call will be sent to voicemail