FAQs

FAQs
Account and Control Panel

 
To logon to more than one account at the same time you must: Logon to one Account in the usual way Now click the '+Add accounts' button on the...
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FAQs
Announcements

 
You can upload studio quality recordings using our file upload facility, which automatically converts your audio file into the correct format.
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FAQs
Auto Attendant

 
If you are receiving a lot of cold calls, unwanted sales calls then you will find our Auto Attendant feature extremely helpful in reducing the amount...
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FAQs
Call Notification

 
When a number is connected as a standard feature, you are emailed each time you get an incoming call. You can turn this off. Logon to your account,...
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FAQs
Call Recording

 
Please check: That you have you have clicked the record icon and that the icon is showing red . Check with your email service provider if they...
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FAQs
Conference Calls

 
Our conference numbers have the ability to connect over 30 people simultaneously.
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FAQs
Costs

 
A number of factors are involved, there is a very wide range in the calling tariffs available, price packages and many different bundles, therefore...
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FAQs
Customer Support

 
If you require further assistance in using your number or other features of the service, please contact Customer Support during normal office hours...
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FAQs
Dialled Number Display

 
To check that it is switched on for the Flextel number(s) you want, look for this icon next to these numbers in your Account.
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FAQs
Diary Rerouting

 
Diary operates on GMT times only, so you will have to adjust your input times accordingly. UK Daylight Savings is taken into account, so your reroute...
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FAQs
Divert

 
Also known as Intelligent Call Diversion, this is a powerful feature that allows you to automatically divert a call to any second destination of your...
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FAQs
Faults

 
For non-urgent faults please report to us using one of the options on our Contact page. Faults will be responded to within one working day.
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FAQs
Fax

 
Your Flextel service is designed to give you powerful control of your incoming calls. So you can only receive faxes using your Flextel Number using...
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FAQs
FlexCredits

 
Vouchers have no cash value and cannot be used to top up your FlexCredits.
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FAQs
FlexPoints

 
Flextelís new reward scheme, FlexPoints has replaced our previous commission based reward scheme. FlexPoints are now collected for receiving calls on...
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FAQs
International

 
Yes! When you travel abroad, simply buy a local SIM and route your 070 number directly to the SIM's number.
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FAQs
Memories and Labels

 
Memories are saved call destination short cuts on your Flextel account and they take the hard work out of re-routing your Flextel number to different...
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FAQs
Monthly Plans

 
If you run out of your included call minutes your calls will be charged FlexCredits, if you have any in your account. If you have no FlexCredits or...
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FAQs
Rerouting

 
Yes you can! We have developed a built-in Diary rerouting feature, which will let you set up rerouting to specific destinations at specific times of...
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FAQs
SMS text messages

 
Flextel has a dedicated SMS system for our account holders to access and control their numbers quickly and efficiently, enter a simple text sequence,...
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FAQs
Smartphone

 
Yes - if you have a smartphone, you can change your number's settings in seconds.
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FAQs
Using Flextel numbers

 
Either, the choice is yours. Have a look at some of the examples covered in the solutions section.
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FAQs
VoIP

 
You need to prefix the number you wish to dial with 141, the same as you would with a normal BT phone line.
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FAQs
Voicemail

 
Yes. You can upload your studio quality files with our file upload facility or record your own message on our Recording line 0370 3210 001. You will...
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