FAQs - Account and Control Panel
 
    To logon to more than one account at the same time you must:
  • Logon to one Account in the usual way
  • Now click the '+Add accounts' button on the left
  • Enter the new account number and password and click on the 'Logon' button
 
 

Yes you can sell numbers between accounts. This is very useful if you have too many numbers in one account or, wish to give full control of certain numbers to someone else then it's very simple to open a new account and transfer numbers.

    Step 1 - export number from account

  • Logon to your account
  • Select 'Sell' in dropdown window (top, right of Account screen)
  • On the Sale of Flextel Number screen select, from the dropdown, one of the numbers to sell
  • Enter the email address you want to be the 'Registered' email address for the new account (No need to enter a value in the Agreed Selling Price box)
  • Click Accept & Sell
 
An Activation email has now been sent to the email address entered above.

    Step 2 - create new account

  • Go to the Activation email and click on the link in the email under the heading Activation Instructions
  • Now click the Create New Account button
  • Complete the details for the new account
  • Click Activate and when the Account Created for ... screen appears click the Logon button

    Step 3 - Transfer remaining numbers into new account

  • Make sure you are logged on to both your old and your new account. (You can check this by looking at the dropdown window at the top of the page, which shows the accounts you are logged onto)
  • If you are not logged onto both accounts then click the Add accounts on the left and logon to the other account
  • Select Transfer
  • Choose another of the numbers you want to transfer from the Flextel dropdown and make sure the to Account is correctly shown in the second dropdown
 
Repeat Step 3 for all other numbers you want to transfer
 
 

Yes, you can transfer numbers between existing accounts, all you need is administration access to both of the accounts, the associated account passwords and the numbers you wish to transfer.

    Logon to both accounts

  • Make sure you are logged on to both your accounts. From the dashboard you can do this by looking at the dropdown window at the top left of the page, when the dashboard is displayed.
  • If you are not logged onto both accounts then click the Add accounts button. This can be seen at the top left of the screen in the dashboard after you have logged on to the first account
  • Select Transfer, this can be accessed by selecting transfer from the drop down in the top right hand drop down window in the top right underneath Statistics
  • Choose the number you want to transfer from the dropdown and make sure the correct recipient Account is shown in the account dropdown
 
 

The Flextel Account is a brilliant feature, unique in the market, that lets you control all your numbers from one screen.

  • Control all your Flextel Numbers from one Account screen, protected by your choice of password. Now Reroute, set/unset DND or, by clicking the ADVANCED button, control ICD, change PIN, Edit Memory, View Calls and Sell/Disconnect any number.
  • Managers running a duty roster, teleworking or a "hotdesk" team can keep control of their business numbers. Simply issue team members with their own Flextel Number & PIN, from your Account. The team now take calls anywhere (office, mobile or home) ...If a team member leaves, simply logon to your Account and change the PIN, then reroute the number to another team member or your main system ...Now your business numbers are permanent and protected.
  • Marketing - See how well your advertising campaign works. Which publications produce best results? Issue a separate number for each advertisement and/or publication and track the response to your advert in Call Statistics. You can then confidently spend your marketing budget where it is most effective.
  • Personal Wealth - Our advanced systems let any user sell their Flextel Number to anyone else! ...Reflecting Ofcom's current policy, that telecom users should "own" their phone numbers.
  • Business Assets - Unlike traditional phone numbers, businesses can now place Flextel Numbers in the Asset section of their balance sheets. Now, just like car numberplates, Flextel Numbers have value ...Only Flextel gives you this Flexibility.

 
 
Although your 4 to 6 number User PIN gives you reasonable security, your Admin Password (if long enough) can be more secure, because it can be made up of any of the following characters:
a-z or 0-9 or @ or   -   or  . or   _

Your password can be between 6 and 40 characters long, but it is best not to use words that are found in the dictionary. Also, for extra security, try to include numbers as well as letters in your password. The longer the password the better the security.

You are responsible for ensuring that your choice of pin and password is secure enough for your needs.

 
 
To setup an account, just select and reserve a Flextel number from the numbers Page. You will be emailed instructions and given an account.
 
 

If you are receiving a lot of cold calls, unwanted sales calls, automatic / robot dialled calls then you will find our Auto Attendant feature extremely helpful in reducing the amount or even stopping them completely.

For details how to set it up please see our features page: Auto Attendant

 
 
To add numbers to your Account you need to be logged into your account. This way when you shop for a number you new numbers will automatically be added to your account.

If you have Flextel Numbers connected before September 2001, they may not be in an Account. Please contact Customer Support for assistance.

 
 
To close your account all you need to do is logon to your account and disconnect your number(s). Whilst still logged on, go to the Contact Us page of the website and send us a message to confirm your request to close the account. We can then action your request.
 
 
  • Forgotten your Password ? To retrieve your Password you need to go through the Password Reminder process. This can be found on your Account page under the Logon box.
  • Forgotten your PIN? If you have forgotten your PIN then you need to contact your account administrator. If you are the account administrator, then you need to Logon to your account and change your PIN to something more memorable.
  • Forgotten your registered email address? If you can't remember the email address you used to register and so can't retrieve your password then you need to contact Customer Support on 0370 321 1000
 
 

To add numbers to your Account from another account, you need to be logged in to multiple accounts. Simply logon to the account you wish to transfer numbers into, then on the 'Dashboard' page select 'add account' next to the drop down menu on the left hand side of the screen.

Now logon on to the account you wish to transfer numbers from. You should now be able to see both accounts in the drop down menu on the left hand side of the 'dashboard' page. On this page, use the drop down menu on the right hand side of the screen to select the 'Transfer' option. This will bring up the 'Number Transfer' page.

Select which number you wish to transfer and then select which account you wish to transfer the number to (if it has not already been automatically selected for you). Now click the 'Transfer' button and a pop up message will confirm that the number has been transferred.
 
 
No, Flextel has never been affected by the widely reported Heartbleed bug and so you do NOT need to change your Flextel password because of it. However, if you believe you have used the same password on other sites that have been affected, then naturally you would be wise to change your password in this instance.
 
 
If you can no longer access the email address, that you used to register, then you need to contact Customer Support on: 0370 321 1000
 
 

The Account is secured by its Admin Password that can be made up of numbers and letters of up to 40 characters long.

The User PIN protects an individual number and allows any PIN holder to reroute and control one number only. The PIN user cannot get access to any personal account information. A PIN has between 4 and 6 numbers only so that ordinary tone phones (that cannot handle letters) can be used to command reroutes. Most users find the PIN reroute method a fast and convenient way to change one number.

For corporate managers and major system control applications, the Account and Admin Password is typically used to reroute a group of numbers at the same time and secure business critical telecoms.

The User PIN is typically issued to staff both temporary and permanent, since Admin can easily logon to the Account and override and change the PIN if or when staff leave.

 
 
A pin is a number sequence between 4 and 6 digits in length, similar to a pin number that someone would receive from their bank. The pin number is used to control the Flextel numbers without the need to have full access to the main account on Flextel.com

Account and Number PINs should not be confused with Conference PINs, for a detailed guide on setting up and using Flextel's conference service please look here Conference Call Service

This is very useful if you are an account administrator and would like to give your users the ability to reroute their numbers on demand, without the need to give them access to the master account, each number can be allocated a unique PIN or one pin can be set for a whole number range.

The PIN can be used to reroute their numbers by the Website, our Smartphone apps or the Reroute line, whilst restricting the users access to other numbers and your account details.

  • How do I set or change my PIN? If you are the account administrator, then you need to Logon to your account and set/change your PIN by selecting 'Number Settings' from the navigation bar. Located to the right of the first drop down menu (Flextel) is the link 'PIN' Click this and from here you you can set the individual PINs for each number, or set one PIN for all numbers.
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