Our Free Switchboard now comes with Call Queuing. With powerful call progress, distribution and management features, it handles excess calls with ease!
Our Switchboard (Auto-Attendant) and Call Queuing features are completely free to use with 03, 0844, 0845, 0870 and 0871 phone numbers. Call Queuing costs just 1p/minute when using 01 or 02 local numbers, but Auto-Attendant is free. 0800 Freephone costs just 3p/minute extra to pay the cost for a Free call to your business. There is no monthly fee or long term contract.
The Queue feature is a dynamic call distribution system that allows your callers to enter a queue, hear where they are in the queue and how long they have to wait to have their calls answered. Your callers are delivered to a set of designated "extensions" using a distribution strategy of your choice...
Extensions can be traditional landline phone, mobiles or even SIP Phones, using Flextel's low cost, high quality VoIP service. Extensions can be located anywhere in the world. The queue can be controlled by our integrated diary service and calls can be recorded.
It's easy to build flexible tailored solutions, designed to suit your needs.
If you have any questions why not contact us and we can talk through all your options.
Every Flextel number comes with a wide range of powerful features, most are free to use. By combining Auto Attendant, Call Queuing, VoIP services, Call Blasting and Voicemail you can create a powerful cloud based Switchboard tailored to suit your business needs. No complex hardware to maintain, no software to update and no more power-outage panics.
What's more, by choosing the right number, you could decide to operate your switchboard completely free of charge.
To make a Switchboard that is free to operate, that doesn't cost too much to call, we recommend you chooose a Free 0844 number. We charge your callers just 5p/minute. Their mobile or phone provider charge them an access fee in addition.
Configuring your number is really easy...
You can also set each extension to point to other Flextel numbers that can use any of these features. e.g. set one to Auto Attendant to extend the menu to another level!
To make a better switchboard, make each extension another Flextel Number and set it to Queue Mode each queue can ring several extensions, in sequence or simultaneously using various powerful call strategies.So the possibilities are endless only limited by your imagination and ingenuity. The cost of calls between numbers on the same account is free.
Unsure? Contact us for advice.