Our Free Switchboard now comes with Call Queuing. With powerful call progress, distribution and management features, it handles excess calls with ease!
Our Switchboard (Auto-Attendant) and Call Queuing features are completely free to use with 03, 0844, 0845, 0870 and 0871 phone numbers. Call Queuing costs just 1p/minute when using 01 or 02 local numbers, but Auto-Attendant is free. 0800 Freephone costs just 3p/minute extra to pay the cost for a Free call to your business. There is no monthly fee or long term contract.
The Queue feature is a dynamic call distribution system that allows your callers to enter a queue, hear where they are in the queue and how long they have to wait to have their calls answered. Your callers are delivered to a set of designated "extensions" using a distribution strategy of your choice...
Extensions can be traditional landline phone, mobiles or even SIP Phones, using Flextel's low cost, high quality VoIP service. Extensions can be located anywhere in the world. The queue can be controlled by our integrated diary service and calls can be recorded.
Flextel lets you combine multiple features, such as Auto-Attendant, Hunt Group, Call-Blast or Diary Rerouting.
It's easy to build flexible tailored solutions, designed to suit your needs.
If you have any questions why not contact us and we can talk through all your options.
Every Flextel number comes with a wide range of powerful features, most are free to use. By combining Auto Attendant, Call Queuing, VoIP services, Call Blasting and Voicemail you can create a powerful cloud based Switchboard tailored to suit your business needs. No complex hardware to maintain, no software to update and no more power-outage panics.
What's more, by choosing the right number, you could decide to operate your switchboard completely free of charge.
- If you want to pay for all calls, then simply choose Freephone 0800 number.
- If you want you caller to pay, then choose 0844 or 0845 numbers.
- If you want to earn revenue from the service you provide, then your best choice is 0870 or 0871 numbers.
- If you want to share the cost then choose a local area 01 or 02 numbers or select an elegant UK-wide Corporate 03 number.
- If you're a Charity or a Government body (e.g. a local or regional council or agency) you might like to consider a special 030 number (your organisation will need to prove its standing to obtain one).
Local Business Image
To present a local image, shop for 01 and 02 numbers (we have every part of the UK covered).National Business Image
Use 03 for low cost national access for your callers. 0800 for free calls to your Switchboard.Want the "London Look"?
Just shop for our elegant London City numbers.Smart Attractive and Cherished Numbers
Some very attractive numbers can cost up to £1000. The choice is yours. It's all about you and the needs of your business image.Free Switchboard?
To make a Switchboard that is free to operate, that doesn't cost too much to call, we recommend you choose a Free 0845 number. We charge your callers just 7p/minute. Their mobile or phone provider charge them an access fee in addition.
Configuring your number is really easy...
- Just set your number to the Auto attendant mode.
- Record your extensions selection menu.
- Program each extension to point to the right number for each department. These can be a ordinary landline, mobile, SIP phone using our VoIP service.
- Decide if you want the caller to be able to leave a message, if no one answers.
Advanced Ideas
You can also set each extension to point to other Flextel numbers that can use any of these features. e.g. set one to Auto Attendant to extend the menu to another level!
To make a better switchboard, make each extension another Flextel Number and set it to Queue Mode each queue can ring several extensions, in sequence or simultaneously using various powerful call strategies.
So the possibilities are endless only limited by your imagination and ingenuity.Unsure? Contact us for advice.
