If you can't answer a call or you're already busy on another, you may want the next call to go, automatically, to a colleague, voicemail or another branch, anywhere in the country, free of charge. You might even want to chain several numbers together and form a "Hunt Group"View a Flash presentation to see how ICD works in practice.
Never miss that vital call. Know that another destination (the ICD destination) can answer your calls if you're busy on the phone or not able to take a call.
You can set ICD to divert to any UK phone or mobile, and change your ICD number anytime, from anywhere in the world.
All the above features can be turned on or off, independently by you, at any time of the day or night, from anywhere in the world.
You have two Flextel Numbers: one for work and one for personal.
Two numbers with their own exclusive voicemail means that work and personal messages stay separate.
Your Flextel Number for work has its destination set to your desk phone and an ICD destination of work voicemail.
Your personal Flextel Number has its destination set to your desk phone and an ICD destination of personal voicemail.
Calls to either Flextel Number will be routed to your desk. If your desk phone is busy or unanswered, calls will be Diverted to the respective voicemail service.
Time saving: Use one number (in this example, it is your work number) as a pilot. Just reroute your pilot number and all of your other numbers will follow. This ensures that all numbers remain in step. There is also no limit to the amount of ICD numbers routed to one pilot number.
Your work number has its Destination set to your desk phone and an ICD destination of work voicemail. The others have their Destination set to your work number and their own respective ICD destinations.
Calls to any Flextel Number will be routed to your desk. If you desk phone is busy or unanswered, calls will be Diverted to their respective ICD destination.
You need to know your voicemail number or obtain it from your service provider. Ask your service provider (or use your handset commands) to turn off call waiting, call diversion on busy and call diversion on no reply.
You need to do this because if you are roaming and are unable to answer an incoming call (or are out of coverage), your service provider will charge you from the UK to the country you're visiting (eg France) and from the country you're visiting back to the UK. Each 'leg' of the call will be charged to you at roaming rates, which could be as high as £1 per minute, per 'leg'.
Nationwide call hunting: You can link your regional phones or mobiles to work as a virtual call centre by forming a Hunt Group so now, all your phones work as if they were together.
You have four Flextel Numbers:
Calls to any of the Flextel Numbers will be routed to the respective office. If any of the offices numbers are busy, the Flextel Number that has been dialled will divert to the next Flextel Number in the chain until the call is answered or goes to voicemail. A more complex example of chained ICD click is shown in this animation.