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2018 - A Review of the Year


Service Enhancements


Last year was a great year for Flextel and besides tuning up the service, we also released some powerful new products including:

  • Virtual Mobile (vSIM) numbers
  • Text Blasting
  • Display your Main Business number when mobile calling
         ...even if service is not provided by Flextel e.g. by BT, Virgin etc.
  • Improved Diary Rerouting for more precise call management control
  • We also updated all our Smartphone Apps and made them even faster and added a handy recent calls list and a Callback feature. So now your mobile phone really can be your office and you can present your main office number, even if it's not on the Flextel system e.g. on BT or Virgin.


    Ofcom Activity


    Ofcom continues to ignore excessive mobile access charges for 084 services (over 55 pence access fee compared to our very reasonable wholesale service fee of 5 pence ex-VAT). Instead Ofcom has decided to create more costly, complex and unclear regulations.

    On the 19th December Ofcom published its Final Statement on 084 numbers. Unusually this only gives 084 users just 4 weeks, over a major UK holiday period, to decide whether they need to register their 084 numbers, at a cost of 186 per year!

    In the past Flextel has spent considerable time, effort and money to try and influence Ofcom, mostly without success; this time there is nothing we can do about it. So, if you are using 0845, 0844, 0870 or 0871 numbers you may need to check how you use them and then decide if you need to register with the PSA.

    The deadline is the 16 January 2019!

    Read the PSA press release...


    However, if you're unhappy about this short notice or if you wish to complain about Ofcom's methods please write to...

    Anne-Marie Fong
    Riverside House
    2A Southwark Bridge Road
    London SE1 9HA
    Email: Anne-Marie.Fong@ofcom.org.uk

    How can we help?


    If you use any of our 084 or 087 numbers and do not wish to spend time checking whether you need to register with the PSA, then you can simply migrate your numbers to an identical number, except the leading 08 is changed to 03. e.g 0870 321 1000 becomes 0370 321 1000. We have all the 03 mirror codes available for our customers and will provide them to you free of charge.

    Your 08 numbers can then be taken out of service, using our free changed number announcement; so then the PSA need not be contacted and the new Ofcom/PSA regulations no longer apply to you.

    For a limited time only, Flextel are offering a full and seamless 03 Mirror Number connection service, free of charge, on a first come first served basis. This offer is subject to your account status and at Flextel's sole discretion.

    All you have to do is:

    1. Just logon to your account
    2. Fill out the Mirror Code Request Form
    3. Press Send and Flextel will do the rest

    Please be aware, we will process your requests, as batches, in early January, and before the Ofcom deadline.


    Wishing you all a Happy and Prosperous New Year
    from all the Team at Flextel