This feature is also known as a Virtual Receptionist, Cloud PBX (Private Branch Exchange), Personal Assistant (PA), or Virtual Call Centre.
As there is no charge for linking Flextel numbers together, you can easily combine Auto-Attendant, Hunt Group, Call-Blast or Diary Rerouting features to build a powerful solution, tailored to your needs.
Modern office based switchboard systems let you personalise your own menu - giving your customers a friendly, realistic voice. Our service does all this but is based on cloud technology, saving your business office space, down time and additional expenditure on electricity, maintenance and insurance. It never wears out or need replacing.One customer said...
"We threw out our lump of hardware years ago and saved all those costs and hassle! We switched to Flextel, recommended by a friend. We use a local number for our London, Manchester, and Edinburgh offices. We even make money on our support lines by using 08 numbers and all without any electricity or maintenance bills! What a transformation! A no brainer!"
Bob, London. Sept 2013
"In a nutshell, the PBX world has changed, and it's hard to think of a single reason why anyone would want to buy a lump of hardware any more… Can you?"
Auto Attendant is completely free. You pay nothing until the call is answered by one of the extensions, at which point charging commences.
Callers start to be charged when the Auto Attendant answers a call on your behalf and starts playing the menu*.
In summary, by selecting the right type of Flextel number type and using UK landlines and mobiles and some international destinations you can operate this feature without cost. For other combinations are prices are competitive. For more detailed information try our Call Price Calculator.*Except when used with 0800 numbers.
"Thank you for calling ABC Limited.
"To speak to a salesman, press 1"
"For the accounts department, press 2"
"For technical assistance, press 3"
"Or to leave a message, press 4"
|1.||Joe (Sales)||0207 123 45678|
|2.||Sandra (Accounts)||07822 012345|
|3.||Me (Technical)||07892 543210|
|4.||Voicemail||0844 500 1010|
Get a second Flextel number and set it to Auto Attendant mode too. When you make this number one of your menu options, your caller will be taken to your second menu.
Callers can always return to your main menu by pressing * (star/asterisk) - you may wish to tell them this in your sub-menu's recording.
Thank you for calling ABC Limited.
Get another Flextel number and set it to voicemail. Just list this new number as one of your main or sub menu options and announce it in your recording.
For other ideas see our Auto Attendant FAQ
Our Call Gateway service is included with Auto Attendant. It lets you create a hidden option to dial any mobile or international number when hearing the Auto Attendant menu. Access is protected by the PIN of the Flextel Number used for Auto-Attendant mode.
To switch on Call Gateway, go to your Auto Attendant control panel and select the number you want to present in the menu.
Dial 9, enter your Flextel PIN. If the PIN is valid you will hear dial tone. Now dial the number of your choice.
If you wish to hide this option from your callers, make sure you do not include it in your menu recording.
See Call Gateway to find out more about the benefits and pricing information for this service.