Features - Smart call control
 

Online

Two easy methods of rerouting your numbers:

Pin Access Only

Just click myNumber at the top right corner of the website for quick control.

Don't know your Pin? Login to your account and select 'PIN's' from the menu and follow the instructions. If you are restricted to Pin access only you will need to get in touch with your account administrator and request a Pin number.

Full Account Access:

Logon to your Account, you are now on the 'Dashboard'. Using the drop down menu to the right of your Flextel number select 'Key in Phone number' to change the phone number you wish to receive calls to, or alternativley select one of the pre-programmed call features that we offer.

Dial-in

Use any touch-tone phone to change where you want to receive your calls:

  1. Call 0370 321 0000 and wait for the automated prompt
  2. Key in your Flextel number (e.g. 08...)
  3. Key in your PIN (4 or 6 digit number)
  4. Key in the number for the phone you want to receive calls on (including the area code/prefix) and listen to the options.
  5. If the new destination number is correct, press 1 and WAIT a few seconds until you hear the confirmation that your reroute request has been processed.
  6. Hang up - that's it!

You may also want to explore Dial-in rerouting in more detail.

SMS text

This is quick, simple and works brilliantly in very poor radio coverage. It's also very cost effective when roaming abroad.
To quickly change where you want to receive your calls, simply text FLEXTELNUMBER#PIN#PHONENUMBER# (Example: 07010123456#1234#02071234567# ) to our dedicated SMS number +44 7779 700000.

You may also want to explore the SMS text rerouting in more detail.

Smartphone app

The fastest and most convenient way to reroute is using our dedicated free iPhone App. You can also reroute using your Flextel memories or phone contacts. Find out more or download now.

 
 

We give you very powerful call routing controls and, unlike most other services, you can send calls from one flexible number to another. This lets advanced users build very powerful applications using our building blocks.

However with flexibility comes the risk of complexity. That's why we developed Route Analysis - to help you track what you are building and avoid technical hitches.

Route Analysis

Route Analysis is split into two parts. The detail of which you will find on the bottom of the reroute screen. To view the full details of this analysis, click view details in the top right of the Route Analysis box. The website will remember your setting while you remain logged on.

1. Call Path Analysis
This show the path the call could take, when a call is dialled to the current number. You should see indicating that there are no errors.

2. Inbound Number Analysis
This check if you have any Flextel number in your account(s) pointing towards the current Flextel number. You should see the total count of number plus indicating that there are no errors.

Error Detection

Errors?
If the system detects a routing error, it will automatically expand the view to show those errors and display against those numbers with a fault.

No Errors?
If there are no errors, you will only see green icons such as: , , , etc. To view all the numbers, related to the current number, you must click the in the top right of the Route Analysis box.

Further Help

Faults can be complicated in complex applications, so if you are confused, please give us a call during office hours and we will try and help. You may even be able to suggest improvements to this powerful feature.

 
 

Destination Checking

To find out where your Flextel number is currently routed to, simply type in  # #  instead of a new destination number.

  • Dial 0370 321 0000 and wait for the automated prompt
  • Key in your Flextel number
  • Key in your PIN
  • Key in  # #  to check your current destination

Follow me

Flextel's "Follow Me" feature means you can easily route your Flextel Numbers to your phone, even if you don't know the number for that phone.
Just call into the Flextel rerouting system, log-in with your Flextel Number and PIN and then key in 0# instead of the destination phone number. Then follow the rerouting instructions as normal.
Tip: To force release of the number from your phone if you are on BT, dial 1470 then 0370 321 0000.

Speed dial & memory locations

You can speed up your rerouting by pre-assigning your most common destinations into memory locations. Logon to your Account, then select Labels from the drop down menu. You can now review and save your favourite destinations with ease.

Now, when you call into the Flextel rerouting system, log-in with your Flextel Number and PIN as normal, but key in your memory number (1-8) in place of the destination phone number. This saves you having to type the full destination and possibly making a mistake.

 
 

In this help section we describe an API you can use to control your numbers from any platform, with internet connectivity. We also show how you can easily use windows scheduler, to give you a Day Rerouting function.

We have also introduced a 'built-in' Diary function giving time of day rerouting. This function, being system based, avoids issues of web connectivity or local machine (client) instability.

Application Program Interface (API)

Simply call the following URL, with your flextel number, PIN and required destination

https://www.flextel.ltd.uk/cgi-bin/reroute.sh?alt=simple&mode=divert&flextel=xxxxxxxxxxx&pin=xxxx&new_dest=xxxxxxxxxxx

If there is no error, you will received back your destination as the first item in a comma separated variable string. If there is an error then a blank page is returned.

If you only need to know the current number settings call the following URL , with your flextel number and PIN

https://www.flextel.ltd.uk/cgi-bin/reroute.sh?alt=simple&mode=getpin&flextel=xxxxxxxxxxx&pin=xxxx

In this help section we also give an example of a Microsoft Windows based use of this API. However, there are equivalent MAC solutions.

You can also call the API from Linux using a simple bash script running in a cron or using a PERL script (written by Nicola Worthington) which can be downloaded from here

Microsoft Windows - Task Scheduler

You must ensure any PC running this task is switched on at the required times.

Setup:

  • From Control Panel open the Scheduled Tasks program;
  • Double click 'Add Scheduled Task';
  • Select program you want windows to run i.e. Internet Explorer or other browser;
  • Type name of scheduled task - (e.g. Wk_day_08703211000);
  • Select when task is to be performed;
  • Choose Start time and date (if appropriate);
  • Right click on the new task and select Properties;
  • Copy and Paste the command line below into the 'Run:' window:
    "C:\Program Files\Internet Explorer\iexplore.exe" https://www.flextel.ltd.uk/cgi-bin/reroute.sh?alt=simple&mode=divert&flextel=xxxxxxxxxxx&pin=xxxx&new_dest=xxxxxxxxxxx
  • Replace the ...xxxx...'s with your Flextel, PIN and Destination numbers, respectively;
  • Select the 'Schedule' tab and programme the task.

Advanced

To close the open browser window, automatically:
  • Select the 'Settings' tab.
  • Check the box 'Stop the task if it runs for:';
  • Set the length of time for which you wish the window to remain open;

To also change the ICD Reroute setting use the following URL:
  • https://www.flextel.ltd.uk/cgi-bin/reroute.sh?alt=simple&mode=divert&flextel=xxxxxxxxxxx&pin=xxxx&new_dest=xxxxxxxxxxx&dest_nrb=xxxxxxxxxxx
 
 

SMS text rerouting gives you the flexibility to change your Flextel number settings, by sending a simple SMS text message from your mobile to our dedicated SMS Reroute Gateway.

This powerful service lets you reroute single or multiple numbers, find out the current destination for your Flextel number(s) and also change your PIN(s).

In it's simplest form it gives quick, convenient and easy control of single numbers. For the more advanced user, the SMS system has been designed to support control of multiple Flextel Numbers within a single command message.

Costs

Although Flextel does not charge to use the SMS Rerouting facility, your cellular provider may charge you to send the SMS message, depending on your mobile tariff package. This is typically is not more than a few pence per reroute (single or multiple) - even when abroad. Wherever you are you should be able to reroute your number as cheaply and easily as if you were still in the UK.

Change your destination

To quickly change where you want to receive your calls, simply text FLEXTELNUMBER#PIN#PHONENUMBER# (Example: 07010123456#1234#02071234567# ) to our dedicated SMS Gateway number +44 7779 700000.

If successful, you'll receive a reply stating:
Reroute OK for:
a=Flextel number
==ENDS==
www.flextel.com

If anything is wrong, you will receive an error message to help you.

Destination checking

To find out where your Flextel number is pointing to, just text F#P## (where F is the flextel number and P is its PIN, such as: 07010123456#1234##) to our SMS Gateway number +44 7779 700000.

After a short wait, the system will reply as:
Destination(s)
a=destination for this number
==ENDS==
www.flextel.com

If you see a long number containing your Flextel number (e.g. 701900000XXXXXXXXXXX), this means that your number is set to a specific mode, such as voicemail or fax.

If anything is wrong, you will receive an error message to help you.

Follow me

To send calls to the mobile you're texting from, just text F#P#0# (where F is the flextel number and P is its PIN, such as: 07010123456#1234#0#) to our SMS Gateway number +44 7779 700000.

After a short wait, the system will reply as:
Reroute OK for:
a=Flextel number
==ENDS==
www.flextel.com

If anything is wrong, you will receive an error message to help you.

Using memories

You can send calls for any Flextel number to any one of its eight preset memories. Just type in a memory location number - ranging from 1 to 8. (Do not use digit 0 or 9, as these location are reserved for special services). You'll need to set these memories up in advance online, otherwise this won't work.

To do this, type your text message as F#P#M# - where F is the flextel number, P is its PIN and M is the memory number.

Example: typing 07010123456#1234#3# will send calls to the third number listed in this Flextel number's memories.

Now send your text to our SMS Gateway number: +44 7779 700000.

If successful, you'll receive a reply stating:
Reroute OK for:
a=Flextel number
==ENDS==
www.flextel.com

If anything is wrong, you will receive an error message to help you.

NOTE: Please remember that each Flextel number has its own list of eight memories. This means, for example, that the third number in the memory list for 07010123456 may not be the same as the third number in the memory list for your other Flextel numbers. There is an option in your online account to synchronise memories across all your numbers to make this easier.

Multiple numbers

You can also type multiple commands to manage up to eight Flextel numbers in just one text message . You can do this for any of the above functions by typing in the command for one number, then immediately following it with the same command for a second (third, fourth, etc) number.
Example: to find out the destinations just type F#P## for each number and make sure there are no spaces between each number's command. E.g. 07010123456#1234##07010456789#4567##07010987654#9876##

Now send your text to +44 7779 700000.

The reply text will now list up to eight answer:
Destination(s) / Routing OK for:
a=...
b=...
c=...
(etc)
h=...
==ENDS==
www.flextel.com

Changing the PIN

To change a Flextel number's PIN, write an SMS in this format:
FlextelNumber#currentPIN#*newPIN*newPIN*#

Example: to change the PIN from 1234 to 4321, you would type in: 07010123456#1234#*4321*4321*#)

Now send the message to our SMS Gateway number: +44 7779 700000.

If successful, you will receive a reply stating:
PIN change successful.
Please remember to update your reroute commands
== ENDS==
www.flextel.com

If anything is wrong, you will receive an error message to help you.

Error Handling

Errors in single commands

If the system finds an error in your command e.g. invalid PIN or an illegal Flextel number, an error message will be sent to assist you in correcting the command.

Errors in multiple commands

In the event of an error in a multiple command, the system will abort processing at the subcommand in error. All valid subcommands before the failed subcommand will be processed. Any subcommands after the error will be discarded whether valid or not.

To assist you in identifying the problem, the ERROR message will describe the fault and indicate the character number at which point the processing was aborted

e.g. the message: "Aborted@19" means that any commands before character 19 were processed successfully, but the command starting at the 19th character contained an error and was discarded by the system.

Remember: Any command(s) after this faulty command will have been discarded whether valid or not.

System Errors

In the rare event of system errors, please wait up to 15 minutes and try again as this may just be due to temporary problems. If the problem continues for more than 20 minutes then please contact us.
Remember - if your SMS text message cannot be delivered to us, then you must contact your Mobile Service Provider as Flextel cannot help you in this case.