Dear Customer,
We’re writing to let you know that from the end of this month July 31 , there will be a small increase of £1 (including VAT) per number, per month, on all geographic numbers 01, 02 and non-geographic 03, 05, 070, 08 numbers. This decision hasn’t been taken lightly. Over the past two years, we’ve absorbed rising costs across the telecoms sector, including increased charges from network operators and higher operational expenses. Ofcom, the UK’s telecoms regulator, has also introduced updated charging structures affecting certain geographic ranges, which has had a knock-on effect. After careful consideration, we believe applying this modest increase across our user base is the fairest way to manage these changes.
What You Need to Know:
- If you’re a Direct Debit customer, there is nothing you need to do. This change will happen automatically at the end of your next billing cycle.
- • If you use PayPal and have enabled Auto Top-Up, there is nothing you need to do. This will also occur automatically at the end of the month.
- • To check which billing platform you’re on, please log into your account and visit the myBill page. It will clearly show whether you are on Direct Debit or using PayPal with Auto Top-Up.
- • If you are not currently set up with either of these options, you can visit the myPlan page and either apply for Direct Debit or enable Auto Top-Up via PayPal.
We truly appreciate your continued support and understanding, and we remain here to help if you have any questions or concerns.
Warm regards,
The Flextel Team