FAQs - Memories and Labels
 

Memories are saved call destination short cuts on your Flextel account and they take the hard work out of re-routing your Flextel number to different destinations, quickly. They remove the need to remember complex destinations such as complex telephone numbers, multiple numbers with similar number sequences or complex Internet destination addresses

Each memory destination is associated with a number from 1 to 8 so that you can manage your re-route destinations quickly and easily from your smartphone, removing the need to logon to your account.

Not only Flextel Memories can be accessed from your smartphone, it can also be accessed via text and dial in services from basic telephones too.

A maximum of 8 memory destinations (Memories) can be stored per Flextel number and each memory can have a unique name/label associated with it for quick and easy identification. All of your Memories for each Flextel number can be copied across to your other Flextel numbers on your account for ease of use.

 
 

You can manage what Memories you have stored for each of your Flextel numbers from your Account Dashboard. Logon to your Flextel account as normal, click on ‘Labels’ located in the grey menu bar, select the Flextel number you wish to amend from the drop down box and your saved Memories should be listed below, if you have created any. You can now edit, change, add and save your Memories and once saved, they can be used to reroute your Flextel number quickly and easily, wherever you are.

If you are simply too busy to logon, you can also check and reroute your Flextel numbers whilst on the move via calls, texts or via Flextel’s myAccount smartphone app:

1. Via Calls: Dial 0370 321 0000 and wait for the automated prompt. Key in your Flextel number you wish to check and the PIN for that number. Then key in ## to check your current destination. Then key in a full number or a Memories location code if you wish to change it.

Example

  • 1 – Manchester – 01234567890: Memory location 1 is labelled Manchester and has a destination number of 01234567890
  • 2 – London – 09876543210: Memory location 2 is labelled London and has a destination number of 09876543210
  • In order to change their Flextel number’s destination from Manchester to London, this user would dial 0370 321 0000 and upon the automated prompt, key in their Flextel number they wish to check and the PIN for that number. Then they would key in 09876543210 or 2 (Memories location as shown in example above) to change the destination to London.

     

    2. Via Texts: Text 07779 700000 the following: YourFlextelNumber#ThePIN#Destination#
    The destination number entered can be the full telephone number or the Memories location code. So using the same examples as shown above, #Destination# can be #09876543210# or #2#

     

    3. Via myAccount Smartphone Apps: Download our Android app or our iPhone app and follow the instructions here. For more information, please visit our Apps section.

     
     

    To check what destination your Flextel numbers are pointing to, simply logon on to your account as usual and you will see on the Account Dashboard what destinations you are currently using. To change destination click on the drop down box and select another destination from your Memories. To add new Memories, please see the above FAQs.

    Example

  • 1 – Manchester – 01234567890: Memory location 1 is labelled Manchester and has a destination number of 01234567890
  • 2 – London – 09876543210: Memory location 2 is labelled London and has a destination number of 09876543210
  • 3 – London 2 – 09876543211: Memory location 3 is labelled London 2 and has a destination number of 09876543211

    This user has two locations in London with very similar destination numbers. Using these labels he can switch between the two locations easily without getting the reroute destinations confused.

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