FAQs - Auto Attendant
 

If you are receiving a lot of cold calls, unwanted sales calls then you will find our Auto Attendant feature extremely helpful in reducing the amount or even stopping them completely.

Auto Attendant massively reduces the volume of sales calls that actually come through to your final destination because the call is often set-up by an 'Auto-Dialler' or robot dialler, which cannot select an option to press and so drops the call.

You can also register your mobile and/or landline with the TPS and, if they do get through you can insist they remove your details from their database and threaten to complain to the Information Commissioners Office if they don't.

For details how to set it up please see our features page: Auto Attendant

 
 

Not directly. Unfortunately, the user programmable voice file is reserved for your Auto Attendant greeting, so the Leave-a-Message service greeting cannot be changed.

However, if you really need a separate voicemail greeting, then just get another Flextel number, set it to voicemail and record your own message. Now set this Flextel number as then destination of the Auto Attendant ICD.
 
 

Yes, simply get another Flextel number and list this new number as one of your menu options.
(Tip: To go to voicemail, if no key is pressed then set the radio button, next to it.)

Then, route this new number to voicemail (personalising it, if you wish).
Upload or record your new menu greeting by dialling 0370 3210 001 and following the instructions.

Indeed, you could even have multiple additional Flextel numbers in the menu, so giving a choice of mailboxes.
e.g.
To leave a message for John, press 1.
To leave a message for Jane, press 2.
To leave a message for Ravi, press 3.
 
 
Yes, simply get additional Flextel numbers and list these new numbers as your menu options.
Then, route the new numbers to conference (personalising them, if you wish).
Record your new menu greeting by dialing 0370 3210 001 and following the instructions.
This, will then give you a choice of different conferences.
e.g.
To enter the technical conference, press 1.
To enter the marketing conference, press 2.
 
 
Yes, simply get another Flextel number and list this new number as one of your menu options.
Then, route this new number to Auto Attendant and set it up, the same as you would any other Auto Attendant number.

There is a special facility within Auto Attendant, which allows callers that have entered a sub-menu to jump back to the original starting menu. They simply need to press * to do this, so you may want to include this within your greeting.
e.g.
To leave a message for John, press 1.
To leave a message for Jane, press 2.
To leave a message for Ravi, press 3.
or to return to the main menu, press star.
 
 

Your greeting is repeated up to 3 times. If a caller fails to respond within this period, the call is ended. This is to avoid callers being over-charged if they forget to end the call.

Alternatively, you can decide to send unresponsive callers to one of your extensions. Just go to the Auto-Attendant Menu and click the radio button on the right of the preferred extension (under "No Key Press?"). Now if callers fail to respond to your menu, they are connected to your chosen extension. This can be voicemail.

 
 

    Please check:

  1. That you have you have clicked the record icon and that the icon is showing red .
  2. Check with your email service provider if they have a size limit for email attachments. The recording of your conference call can be quite a large (wav) file.