You can convert a specified amount of your FlexPoints into FlexCredits by logging into your account and going to your myRewards page. Within that page you have the option to convert a specified number of your FlexPoints to FlexCredits.
If you are using destinations requiring FlexCredits you will be notified by email as your credit gets low. We also notify you if you run out of FlexCredits.
Unlike many other providers, with the exception of 0800 numbers, we do not bar your call if you have no credit. Instead, as a safeguard, we connect your caller to your voicemail and deliver any recorded message to you free of charge via your registered email address as an attachment. You can listen to this for free on you PC, Mac or smartphone.
This powerful safeguard is unique to Flextel and protects your investment in marketing your business and corporate numbers.
With the exception of 0800 numbers, any calls that need FlexCredits will be connected to your voicemail. Numbers in your account that do not use FlexCredits will continue to work as normal.
This is a clever technique where you can use calls made to your 070, 0844 and 0871 Flextel numbers to earn you FlexPoints. You can use these points to cover the cost of running an 01, 02 or 03 Flextel numbers. You can even use the points to pay to make calls using our powerful Flextel callback service.see our offsetting guide.