Vouchers have no cash value and cannot be used to top up your FlexCredits.
 
 

You can convert a specified amount of your FlexPoints into FlexCredits by logging into your account and going to your myRewards page. Within that page you have the option to convert a specified number of your FlexPoints to FlexCredits.

Auto-Convert

You can set your account to automatically convert any FlexPoints you earn into FlexCredits on each and every call.

        You do this by logging into your account and then
        ...view the myRewards screen.
        ...Then just click on the 'Auto-Convert' checkbox.

Using 070, 0871 and 0844 Flextel numbers can help pay for your other calls. This is called Offsetting (similar to the way an offset mortgage works).

....see our Offsetting guide

 
 
Flextel will email you each time your FlexCredits drop to the following levels:
    • £1000,
    • £500,
    • £200,
    • £100,
    • £50,
    • £20,
    • £10,
    • £5,
    • £2,
    • £1
    • and when they reach zero.
 

Please note if you run out of FlexCredit your chargeable calls will be automatically barred and therefore will start to fail. However, your 084 and 087 numbers normally don't need FlexCredits when routed to the UK and many international destinations, so these calls will continue to be connected normally. You can help avoid this problem by using your Rewards to help pay for your recordings by activating Auto-convert. To safeguard your calls just activate FlexCredit Auto-Topup.


 
 
To Topup your FlexCredits (or Flextel Prepaid Credit):
    • Logon to your Account. You can see the status of your Credit at the top of the page.
    • Click the 'Credit' link.
    • Choose the amount you want to Topup in the drop down menu.
    • Press the 'Buy Now' button and follow the onscreen instructions.
 
 
Flextel Prepaid Credit (or FlexCredit) works like pre-pay credit on your mobile phone. When you divert to a destination that is not free to call (you can check this on our Call Price Calculator), or receive calls from outside the UK when also routed to a destination outside the UK, you will be charged to receive the call.


Please note if you run out of FlexCredit your chargeable calls will be automatically barred and therefore will start to fail. However, your 084 and 087 numbers normally don't need FlexCredits when routed to the UK and many international destinations, so these calls will continue to be connected normally. You can help avoid this problem by using your Rewards to help pay for your recordings by activating Auto-convert. To safeguard your calls just activate FlexCredit Auto-Topup.


 
 

Safeguards - Protecting your Investment

If you are using destinations requiring FlexCredits you will be notified by email as your credit gets low. We also notify you if you run out of FlexCredits.


Please note if you run out of FlexCredit your chargeable calls will be automatically barred and therefore will start to fail. However, your 084 and 087 numbers normally don't need FlexCredits when routed to the UK and many international destinations, so these calls will continue to be connected normally. You can help avoid this problem by using your Rewards to help pay for your recordings by activating Auto-convert. To safeguard your calls just activate FlexCredit Auto-Topup.


 
 

This is a clever technique where you can use calls made to your 070, 0844 and 0871 Flextel numbers to earn you FlexPoints. You can use these points to cover the cost of running an 01, 02 or 03 Flextel numbers. You can even use the points to pay to make calls using our powerful Flextel callback service.

For example, you could give out an 0871 business number as your Technical Support number, and the points earned on this number could help to fund calls to a Freephone sales line.

For more information please see our offsetting guide.