Either, the choice is yours. Have a look at some of the examples covered in the solutions section
.- If your mobile voicemail is on a separate number to your mobile number. Obtain this through your service provider, if you are unsure as to how to locate this on the network information settings.
- Assign one Flextel Number for priority usage and the other for regular.
- Route both numbers to your mobile number.
- When you only wish to receive priority calls, route the regular number to the voicemail destination.
- You now get call screening and can respond to messages at your leisure!
There are two methods of disconnecting numbers within your account:
Permanent Disconnect – This is where a number is simply no longer required within the account and there is no reason why it cannot be reused by any member of the public. Click on the number selected for Disconnect which takes you into the Number Settings page for that number, then click on the Navigation Drop-Down menu (top right of screen) and scroll to the bottom. Select Disconnect and follow the instructions. Place the reason for disconnecting in the box as requested. Once disconnected, after a period of time, the number will be placed back into the shop for resale. By disconnecting the number, you relinquish all claim over that number, however you can reconnect at any time if the number is still showing on the Renewal page, Temporary Reconnection area.
Extended Quarantine – This method is for numbers that have been heavily used or deemed too sensitive to be released for resale at the present time e.g. Doctors surgery reception/life critical number.
It is extremely important the owner of the number understands, releasing it back to the public too early may cause distress to the new owner of the number or the caller.
Click into the number so you are in the Number Settings page. Then go to the Navigation drop-down menu and click “Disconnect”. You will see a box stating, “Extended Quarantine”, simply click on this and type in the reason why you are placing this in to extended quarantine. Please ensure you read and understand the information on this page. Then click “OK”
The number will now be removed from your dashboard and placed within the Renewal page, at the bottom in the “Extended Quarantine” section.
It cannot be reconfigured on the Dashboard by any other administrator.
If the number is a Mobile vSIM, you will be required to pay a line rental of £1.98 per month per number. It therefore cannot be returned for reuse. This number can be held in Quarantine for as long as you deem necessary. When you are ready to remove the number from quarantine, it will be treated as a Disconnected Number.
The decision to disconnect a number is the account holders/administrators, who must fully understand the implications of releasing a number prematurely. Please don’t release a number you wouldn’t be happy with having yourself.Any Phone or Mobile
Reroute from any touchtone phone using our Dial-In Rerouting system - great for when you're on the move with no internet access.SMS Text Messaging
Reroute by sending a mobile text message to Flextel's SMS Reroute Gateway. This is quick, simple and works brilliantly in very poor radio coverage. It also is very cost effective when roaming abroad.Internet
Just logon to either the Reroute & Number Control Panel or, for the ultimate in number control, the Account Logon.Smartphone App
The fastest and most convenient method using our dedicated free App. You can also reroute using your Flextel memories or phone contacts. Find out more...Connecting New Numbers
Once you have reserved a new number, we will email you an activation link to your registered email address. You will need to click this link to connect your number.Make sure you click on the activation link within 24 hours of receiving it, or you will lose your reservation for that number.
Connecting transferred numbers
If someone else sells or gives you a Flextel Number, you will get an email telling you how to activate your number. Follow the instructions carefully.With this, you have 5 days to activate your number, otherwise the number automatically returns to the original owner.
- Logon to your Flextel Account and select Phonebook Entries.
- Select the Flextel Number you want a Directory Entry for from the drop list and complete the relevant online form
- Press the Submit button.
If you select a "Business" entry then this information can be advertised in a number of business directories, completely free of charge. If you do not complete this form your Flextel Number will automatically be "ex-directory". For more information see our FAQ.
It is easy! Just follow the steps below and you're ready to go!
Step 1: Choose & Reserve a number
Go to our numbers page to find out which type of number is best for you. If you’re not sure, try a low cost number or use a Voucher. Some of these numbers pay for themselves, each time you get a call you can earn a bit of money, which covers their cost.
Step 2: Activate your number
Check your inbox for an email from Flextel once you have reserved your number. Click on the activation link and your number is ready to use.
Step 3: Start receiving calls
Type the number for the phone you want to receive Flextel calls on (e.g. mobile) into the Destination box. Make a 1 minute test call to the Flextel number to ensure that it is set up correctly. You’re ready to go!
Step 4: Tell people about your new number
Your number is as public or as private as you need it to be. You can choose to use it as a business number or as a dedicated family-only number, for instance. We will never publish your details or pass them to any other companies without permission.
To have your Flextel Number listed in the BT and Phonebook and electronic databases, logon to your Account, select Phonebook Entries from the dropdown menu and complete the relevant online form.
Business entries have their numbers listed free of charge in Business Directories such as the BT business A to Z supplemental and Thomson Local directories.
Alternatively, your caller may be calling from a location that does not provide outbound Calling Line Identity (CLI), such as from a switchboard extension or from a low cost call service provider or small telecom operator.
To avoid your number being disconnected, you must either set Auto-Renew active (find it on the Renew page in your account) or receive just one answered call per year to indicate to us that your Flextel Number is still in use. If any of your number(s) show as expired then all you need to do is answer one short call to it.
If you take out any Monthly Plan then auto-renew is included and all your numbers are protected and will not expire.
For more information please see our Terms and Conditions regarding Minimum Use.
A Flextel Number eradicates that cost factor, as you do not pay anything to receive the call at whatever location you choose.
- What if your mobile gets damaged, stolen or the SIM card fails? Or what if your battery goes flat either at home or in the office? No problem, just reroute your Flextel Number to any landline phone near you, or even a friend's mobile phone. When the phone is fixed, or the battery is recharged, just reroute your Flextel Number back.
- What if you are in an area of bad network coverage, or you cannot take it to the building you are going to, or your partner/spouse/child took it without reminding you? Just take your calls on the nearest phone or mobile from another network.
- If you want to change network, then dump that subscription or old prepay SIM! Then get yourself the latest, best deal on the high street. It can take days and is sometimes impossible to port your mobile number, but with Flextel you can flip your number to your new service in seconds and save money or enjoy better network coverage immediately, without having to tell all your friends and colleagues your new mobile number.
The above are just a few examples of the problems that can happen if you own a mobile phone. A personal number frees you from being tied to your mobile and lets you grab the best deals as they come along.
