News - 2001
 

Well, after all the weeks of work to organise it, the show seemed to be over before we even blinked. It was very well attended and we had more than our fair share of visitors to the stand.

It was really great, not only to renew old acquaintances but, also to make new ones, we met people from an incredibly wide range of backgrounds and found it extremely exciting. It was also brilliant to put faces to some of the voices we have been so often talking to on the phone.

Speaking of faces, we took a camera for those of you who weren't able to make the show. So click the link to see some pictures of the stand and and to find out what we look like!

We've come away with some really good feedback and will be working hard to develop some new features as a result. We'll Email you when they become available.

Many thanks to all of you for your support and for making the exhibition such a huge success for us. We plan to repeat the experience, when we've recovered from this one, so keep an eye on the home page for details of the next show.

We look forward to meeting many more of you in the future.

That's all for now...

Kevin Archer kevin.archer@flextel.com
Marketing Manager
Direct: +44 870 321 0700
Main:+44 870 321 0100
 
 
A brilliant new feature, unique in the market, lets you control all your numbers from one Account screen.

This powerful new service is based on Flextel's experience of nearly 10 years, in the flexible number market place and has been strongly supported by a steady stream of requests from our enthusiastic user base via ask.

Your Account is protected by your own choice of password and lets you Reroute, Change PIN and Edit Memories on any number in the account. It also gives access to your personal contact details so you can update them quickly and easily.

  • Some other Account benefits:
    • Managers running a duty roster, teleworking or a "hotdesk" team, will find this an invaluable tool allowing them to keep control of their business numbers by giving master control of all numbers in that account.
    • Personal Wealth - Anyone can sell their Flextel Number to anyone else!
    • Business Asset - Like car Number Plates, but unlike traditional phone numbers, a Flextel Number can be listed as a business asset - A Flextel Number has Value!

More details on this great new feature are given in the User Guide under the section header Account.

Many thanks to all those suggestions, ask it really helps us focus on what you need. Please let us know how well (or badly!) it works for you and how it can be further improved. We really are listening to you at ask@flextel.com.

That's all for now...


Kevin Archer kevin.archer@flextel.com
Marketing Manager
Direct: +44 870 321 0700
Main:+44 870 321 0100
 
 

Memory Upgrade? ..."Yes!" is the answer.
Many of you have told us, through ask@flextel.com, what a brilliantly useful feature the Reroute Memory Control box is.

So, what was the question? ..."Is it possible to add extra memories?"
We've upgraded the memories to eight. I'm sure you will find it much better. I certainly will, the extra memories let me standardise the Labels against all my numbers. Now it's much easier for me to remember them, I'm sure you will find it a big improvement too.

Security
We have extended the website security. Although the reroute, sign-up and number selection processes were fully secured to proctect your data, now the high security (128 bit SSL) system covers the whole site. This should remove any security concerns new users might have felt. We have also added safeguards to ensure your browser is running only in secure mode. If anyone experiences problems with these extensive security checks, please let us know through ask@flextel.com

Well that's it ...for now!

Please keep us informed of your experiences of the service - good and bad, by emailing ask@flextel.com


Kevin Archer kevin.archer@flextel.com
Marketing Manager
Direct: +44 870 321 0700
Main:+44 870 321 0100
 
 

Here we are, well into 2001, I hope you are finding it a very prosperous year.

We are delighted to announce the introduction of a new feature - Rerouting using SMS Text Messaging. A brilliant new feature for those hopping around the country, if that's possible with drifting snow, foot-and-mouth, road congestion and rail disruption.

If you've ever jumped into the car or onto a train and remembered you hadn't rerouted your numbers -I know I have- then you'll love this feature. I'm sure you'll find it tremendously useful -I know I do!

Text Message rerouting is yet another really great feature giving you even greater flexibility. It allows you to divert calls whilst on the move, from your mobile, even in areas of poor signal or noisy environments like trains and buses.

  • There are three functions available: -
    1. Reroute of single or multiple numbers, including 'Follow Me'.
    2. Get current destination notification of your Flextel Number(s).
    3. Change PIN number.

With this versatile new service you can pre-set a message to reroute, for example, from work to home or you can have a Weekend and a Workday setting. Store these pre-set messages in your mobile's memory. When you want to reroute your Flextel Number, simply send the appropriate message to our Text Message Reroute gateway. You will receive the usual 'Delivered' report confirming that the message has been successfully delivered to Flextel's gateway. But, if you make a mistake don't worry, the system will send an error message telling you what the problem is.

Full details of this terrific feature are given on our website at /features/Smart+call+control/#SMS+text+rerouting. Additionally there is an SMS Reroute FAQ page on the website to give you even more assistance.

Please keep us informed of your experiences of the service - good and bad, by emailing ask@flextel.com.


Kevin Archer kevin.archer@flextel.com
Marketing Manager
Direct: +44 870 321 0700
Main:+44 870 321 0100

 
 
@ Internet World 2001

Well, after all the weeks of work to organise it, the show seemed to be over before we even blinked. It was very well attended and we had more than our fair share of visitors to the stand.

It was really great, not only to renew old acquaintances but, also to make new ones, we met people from an incredibly wide range of backgrounds and found it extremely exciting.

We've come away with some really good feedback and will be working hard to develop some new features as a result. We'll Email you when they become available.

Many thanks to all of you for your support and for making the exhibition such a huge success for us. We plan to repeat the experience, when we've recovered from this one, so keep an eye on the home page for details of the next show.

We look forward to meeting many more of you in the future.

It was also brilliant to put faces to some of the voices we have been so often talking to on the phone.

Speaking of faces, we took a camera for those of you who weren't able to make the show, so here are a selection of photos...

Ready for Business

Busy Interest

Dave Topping
Customer Support
Kevin Archer
Marketing Manager
Ray Nixon
IT Manager
Will Goodall
Chairman & CEO
 
 

Press Release - EMBARGOED Until 00:00 hours - Saturday 3rd March 2001
Mad March Hares Box Clever
with SMS text

March Hares using SMS to reroute for speed
& SL@P W@P

March 2001 - Flextel announced today the launch of an enhanced reroute facility using GSM's low cost and robust SMS technology .another market first for Flextel.

Unlike WAP based solutions, Flextel's SMS based service works well in poor coverage, with any GSM mobile and it's simpler and faster to use. Flextel's SMS service is much lower cost than WAP since the user prepares his reroute command offline. This is especially important while roaming abroad when WAP call charges become exorbitant, typically more than 10 times that of SMS.

The new service is tailored for those mobile users working in areas of poor coverage or high background noise. The SMS service complements Flextel's existing reroute facilities via the Internet and via Flextel's dedicated interactive voice response (IVR) system which allows customers simple control from any ordinary phone.

Will Goodall, Flextel's CEO said, "Flextel is continually striving to find new, cost effective and innovative ways to help busy, people stay in touch whilst on the move. The mobile market explosion has meant that now more than 50% of our customers control flexible numbers from their GSM phones. To date they've used the IVR system but, from trains, buses and cars, they sometimes experience difficulty in poor coverage and noisy environments. I recognised that in this hostile environment what they needed was a powerful, reliable and simple interface for 21st century mobile phone users."

Flextel spent months testing a number of solutions, including WAP and SMS. Extensive research showed WAP to be slow, unreliable and expensive to use. Clearly WAP could not meet Flextel's high quality standards and so was rejected. The breakthrough came when the Flextel team turned to SMS and found it could reroute in seconds using one single command and was extremely robust in poor coverage. SMS also met Flextel's other quality criteria, in that it delivers a high value, low cost solution that was simple to use and effective in a noisy environment.

Goodall went on to say "When people hop onto trains and buses or into cars they need to direct their phone calls where they want, when they want. Also, with the heavy congestion on the roads or disruption on the rails, it's really difficult to plan journey times, so people need to be flexible. Flextel's SMS service lets you make provision for this uncertainty, by letting you route calls, even in very poor coverage, so they can be handled professionally by your secretary, voicemail, or the office. It takes only one text message, usually costing less than 10p (even when roaming abroad). So our mobile users can discreetly control their incoming calls, regardless of coverage conditions and at very low cost. It's no wonder SMS is so popular!"

Meanwhile the Flextel team continues to search for a use for WAP.

-- ENDS --


Download the "Notes to the Editor" at: www.flextel.com/news/
 
Press Release - EMBARGOED Until 00:00 hours - Saturday 3rd March 2001