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Faq
Costs
What does it cost to call my Flextel number?
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Costs
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Number Porting
Can I just display my Business Numbers using Flextel?
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Fax
Is Fax to Email reliable?
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International
Can I select an international destination for my Flextel number?
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Using Flextel numbers
How do I get a UK phone directory listing?
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Voicemail
How can I delete my Voicemail greeting?
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Memories and Labels
How do I monitor and check my Memories?
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Number Porting
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Account and Control Panel
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What is a PIN?
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Do I really need an Account?
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How do I add other Flextel Numbers to my Account?
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How do I find out my logon details?
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My email is no longer active
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What's the Difference between Passwords and PINs?
66%
Where can I set or change my PIN?
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Auto Attendant
Can I block nuisance or unwanted sales calls?
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Can I have a menu option for voicemail?
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Where is my recording?
66%
What happens when no key is pressed?
66%
Can I set up a menu of different conference services?
66%
Can I setup a sub-menu?
66%
Can I change the greeting on Leave a Message?
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Call Notification
Why do I get a email for every call?
66%
Why do I get more than one email for each call?
66%
Call Recording
Where is my recording?
66%
Conference Calls
How many participants are allowed?
66%
Where is my recording?
66%
Customer Support
What is your address?
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How do I report a fault?
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Dialled Number Display
What is Dialled Number Display?
66%
Why is Dialled Number Display not working for me?
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Divert
What is Divert?
66%
Faults
How do I report a fault out of hours?
66%
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66%
Fax
Can I send faxes to more than one email address?
66%
Can I fax from my Flextel Number?
66%
Why are faxes in landscape?
66%
Why can't I open my faxes?
66%
FlexCredits
How do I convert FlexPoints to FlexCredits?
66%
How do I topup my FlexCredit?
66%
What is offsetting?
66%
How do I know when my FlexCredits are getting low?
66%
What are FlexCredits?
66%
What happens to my calls if I run out of FlexCredits?
66%
Can I use a Voucher to top up my Flexcredits?
66%
International
Can international callers ring my Flextel number?
66%
Rerouting
What Number Do I Dial to Reroute my Calls?
66%
Why do I get an email every time I reroute?
66%
How do I reroute my numbers when I don't have internet access?
66%
Can I automatically reroute my number?
66%
What is Route Analysis and how do I use it?
66%
Which destinations are disallowed?
66%
Why doesn't my PIN work?
66%
Why won't the reroute system respond when I press my telephone keypad?
66%
SMS text messages
Does Flextel charge for SMS?
66%
Does my provider charge for me to receive messages?
66%
How much does SMS cost?
66%
Is the service chargeable?
66%
Can I send text messages to a Flextel Number?
66%
Can the SMS Gateway number be used for voice, fax or data calls?
66%
Can you help me if my handset is not sending or receiving text messages?
66%
Do I make the Flextel SMS Gateway my Message Centre number?
66%
How do I find out if my phone is compatible?
66%
How do I get the hash, gate, or pound key on my phone?
66%
How do I know if my message was correctly formatted?
66%
How will I know if my message has been received?
66%
Which number should I use for sending Flextel SMS commands?
66%
About SMS
66%
Smartphone
Is there an App I can use?
66%
Using Flextel numbers
How do I set up and use a Flextel number?
66%
How can I change where I receive my calls?
66%
How do I connect my number?
66%
Why has my Flextel number expired?
66%
Are Flextel Numbers for business or personal use?
66%
Can a Flextel number screen calls?
66%
How can I tell if a call is being made to my Flextel Number?
66%
Is my Flextel Number ex-directory?
66%
How long can I keep my number?
66%
Why do I get Caller Withheld when I dial 1471?
66%
Why is a Flextel Number better than using a call divert service?
66%
Why is it better to use a Flextel number than a mobile phone?
66%
How Do I Disconnect Numbers from my Account?
66%
Voicemail
Can I record a Voicemail greeting?
66%
What is the maximum recording time allowed?
66%
Where's my voicemail recording?
66%
Unable to play back voicemail?
66%
Can my Voicemail go to a different address?
66%
Memories and Labels
About Memories - What are they and why do I need them?
66%
How do I manage my Memories?
66%
FlexPoints
What happens to my Commission?
66%
What can I use FlexPoints for?
66%
When do FlexPoints expire?
66%
What are FlexPoints?
66%
Announcements
How do I upload a pre-recorded announcement?
66%
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66%
How can I download my announcement?
66%
How do I copy my announcement to another Flextel number
66%
Monthly Plans
What happens if I run out of Minutes?
66%
Which Flextel numbers can I use with a Monthly Plan?
66%
Diary Rerouting
How do I activate Diary Rerouting?
66%
Does the Diary adjust for my timezone?
66%
How many Diary Reroutes can I have setup at one time?
66%
How much does it cost?
66%
How can I add bulk reroutes?
66%
VoIP
My SIP account won't register, what can I do?
66%
I can make and receive calls, but can't hear any sound, why?
66%
How do I route my calls to VoIP?
66%
I can register, but can't make or receive calls, why?
66%
I can't receive calls after my laptop wakes up?
66%
How do I make calls with my number withheld?
66%
How do I create a Hunt or Call Blast group?
66%
Features
Conference Calls
Costs
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Call Blast
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Auto Attendant
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Fax
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Queue
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News
2014
2014 Issue 8 (October) Cut your costs with Offsetting
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Features
Call Gateway
About
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Flexible working
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About
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Terms
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Features
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What are the benefits?
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News
2018
October - Ofcom and Personal 070 Numbers
1%
2021
December Price Increase
1%
2011
2011 Issue 7 (September) New Dial-in Reroute Control service
1%
2011 Issue 5 (June) Flextel Launches Customer Forum
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2022
December Update
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2014
2014 Issue 9 (November) New shop and money-saving plans
1%
Solutions
Professional Switchboard
About Switchboards
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Shop
Choosing the right Flextel number
0800 Freephone
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01 and 02 Local
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0844 Low cost
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About
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Legal
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About
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Benefits
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Setup - for Advanced Users
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Call Gateway
How do I use it?
1%
Call Recording
How to make recordings
1%
How to play recordings
1%
Conference Calls
Benefits
1%
Call Blast
Text Blasting
1%
News
2018
June - Tariff Update, International Calls and GDPR
1%
2019
February - New Tariff Announcement
1%
2020
February - Price Increase
1%
2001
Issue1 (March) Rerouting using SMS Text Messaging
1%
2002
Issue3 (December) Launch of Flextel Reseller Scheme
1%
2006
Issue2 (September) New! Two great features
1%
2008
Issue4 (October) 070 future Ofcom gives 070 the thumbs up
1%
2009
Issue2 (June) 0870 Update
1%
Issue3 (July) Ofcom breaks 0870... Flextel fixes it!
1%
2010
2010 Issue 1 (January) Happy New Year!
1%
2011
2011 Issue 8 (December) Call recording - now just 1p
1%
2015
2015 Issue 8 (August) BT Hikes Prices
1%
2016
2016 Issue 3 (March) Studio Quality Announcements
1%
2016 Issue 5 (May) Save with Call Plans and Offsetting
1%
2016 Issue 4 (April) Switchboard and Call Queuing
1%
Rewards
Offsetting
How to Offset
1%
Solutions
24 hour and emergency services
About
1%
How Flextel can help you
Save your Callers Money
1%
Publicity campaigns
Memorable Numbers for a Corporate Market Presence
1%
Nuisance Calls
Make money from cold callers
1%
Professional Switchboard
PBX and PABX conversion to a modern Hosted Switchboard
1%
Shop
Choosing the right Flextel number
Why Flextel?
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03 Corporate
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0300 Charity
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0845 Business
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0870 National
1%
0871 International
1%
070 Personal
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Mobile
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