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Faq
Auto Attendant
Can I setup a sub-menu?
100%
Can I block nuisance or unwanted sales calls?
100%
Can I change the greeting on Leave a Message?
99%
What happens when no key is pressed?
98%
Can I have a menu option for voicemail?
97%
Where is my recording?
97%
Can I set up a menu of different conference services?
97%
Features
Auto Attendant
Using Auto Attendant to make outbound calls
62%
Setup - Basic
54%
Faq
Rerouting
Can I automatically reroute my number?
53%
Features
Auto Attendant
Setup - for Advanced Users
52%
Faq
Account and Control Panel
How can I stop unwanted sales calls?
51%
Features
Auto Attendant
About
50%
Faq
FlexCredits
How do I know when my FlexCredits are getting low?
50%
What are FlexCredits?
50%
What happens to my calls if I run out of FlexCredits?
50%
Rerouting
How do I reroute my numbers when I don't have internet access?
50%
Features
Auto Attendant
Costs
50%
Faq
Using Flextel numbers
Why has my Flextel number expired?
50%
How do I get a UK phone directory listing?
50%
Memories and Labels
How do I manage my Memories?
50%
Monthly Plans
What happens if I run out of Minutes?
50%
Features
Auto Attendant
Call Transfer
50%
Faq
Number Porting
Can I just display my Business Numbers using Flextel?
49%
Account and Control Panel
How do I add other Flextel Numbers to my Account?
49%
Costs
Which number range should I use?
49%
Divert
What is Divert?
49%
FlexCredits
How do I convert FlexPoints to FlexCredits?
49%
International
Can I select an international destination for my Flextel number?
49%
Rerouting
What is Route Analysis and how do I use it?
49%
Why won't the reroute system respond when I press my telephone keypad?
49%
SMS text messages
About SMS
49%
Using Flextel numbers
How do I connect my number?
49%
How can I tell if a call is being made to my Flextel Number?
49%
Voicemail
How can I delete my Voicemail greeting?
49%
Memories and Labels
How do I monitor and check my Memories?
49%
Announcements
How do I upload a pre-recorded announcement?
49%
Diary Rerouting
How many Diary Reroutes can I have setup at one time?
49%
How can I add bulk reroutes?
49%
VoIP
I can make and receive calls, but can't hear any sound, why?
49%
Video Tutorials
Video Tutorials
49%
Number Porting
Moving to Flextel?
49%
Moving from Flextel?
49%
Account and Control Panel
Can I sell numbers between accounts?
49%
Is Flextel affected by the Heartbleed Bug?
49%
How can I disconnect number(s) from my account?
49%
What is a PIN?
49%
How do I close my Account?
49%
How can I setup an Account?
49%
Can I transfer numbers between accounts?
49%
Can I logon into multiple accounts?
49%
Do I really need an Account?
49%
How can I make sure my PIN and Password are secure?
49%
How do I find out my logon details?
49%
My email is no longer active
49%
What's the Difference between Passwords and PINs?
49%
Where can I set or change my PIN?
49%
Call Notification
Why do I get a email for every call?
49%
Why do I get more than one email for each call?
49%
Call Recording
Where is my recording?
49%
Conference Calls
How many participants are allowed?
49%
Where is my recording?
49%
Costs
What will the Flextel service cost me?
49%
What is Commission?
49%
What does it cost to call my Flextel number?
49%
Customer Support
What is your address?
49%
How do I report a fault?
49%
How do I contact you for general support?
49%
Dialled Number Display
What is Dialled Number Display?
49%
Why is Dialled Number Display not working for me?
49%
Faults
How do I report a fault out of hours?
49%
How do I report a fault?
49%
Fax
Is Fax to Email reliable?
49%
Can I send faxes to more than one email address?
49%
Can I fax from my Flextel Number?
49%
Why are faxes in landscape?
49%
Why can't I open my faxes?
49%
FlexCredits
How do I topup my FlexCredit?
49%
What is offsetting?
49%
Can I use a Voucher to top up my Flexcredits?
49%
International
Can international callers ring my Flextel number?
49%
Can I avoid roaming charges when travelling abroad?
49%
Rerouting
What Number Do I Dial to Reroute my Calls?
49%
Why do I get an email every time I reroute?
49%
Which destinations are disallowed?
49%
Why doesn't my PIN work?
49%
SMS text messages
Does Flextel charge for SMS?
49%
Does my provider charge for me to receive messages?
49%
How much does SMS cost?
49%
Is the service chargeable?
49%
Can I send text messages to a Flextel Number?
49%
Can the SMS Gateway number be used for voice, fax or data calls?
49%
Can you help me if my handset is not sending or receiving text messages?
49%
Do I make the Flextel SMS Gateway my Message Centre number?
49%
How do I find out if my phone is compatible?
49%
How do I get the hash, gate, or pound key on my phone?
49%
How do I know if my message was correctly formatted?
49%
How will I know if my message has been received?
49%
Which number should I use for sending Flextel SMS commands?
49%
Smartphone
Is there an App I can use?
49%
Using Flextel numbers
How do I set up and use a Flextel number?
49%
How can I change where I receive my calls?
49%
Are Flextel Numbers for business or personal use?
49%
Can a Flextel number screen calls?
49%
Is my Flextel Number ex-directory?
49%
How long can I keep my number?
49%
Why do I get Caller Withheld when I dial 1471?
49%
Why is a Flextel Number better than using a call divert service?
49%
Why is it better to use a Flextel number than a mobile phone?
49%
How Do I Disconnect Numbers from my Account?
49%
Voicemail
Can I record a Voicemail greeting?
49%
What is the maximum recording time allowed?
49%
Where's my voicemail recording?
49%
Unable to play back voicemail?
49%
Can my Voicemail go to a different address?
49%
Memories and Labels
About Memories - What are they and why do I need them?
49%
FlexPoints
What happens to my Commission?
49%
What can I use FlexPoints for?
49%
When do FlexPoints expire?
49%
What are FlexPoints?
49%
Announcements
How can I delete my announcement?
49%
How can I download my announcement?
49%
How do I copy my announcement to another Flextel number
49%
Monthly Plans
Which Flextel numbers can I use with a Monthly Plan?
49%
Diary Rerouting
How do I activate Diary Rerouting?
49%
Does the Diary adjust for my timezone?
49%
How much does it cost?
49%
VoIP
My SIP account won't register, what can I do?
49%
How do I route my calls to VoIP?
49%
I can register, but can't make or receive calls, why?
49%
I can't receive calls after my laptop wakes up?
49%
How do I make calls with my number withheld?
49%
How do I create a Hunt or Call Blast group?
49%
Features
Auto Attendant
Citations
49%
Recording calls
49%
Benefits
49%
Auto-Topup
About
26%
News
2011
2011 Issue 3 (March) Auto-Attendant Call Recording and Call Gateway
17%
2011 Issue 2 (February) Low Cost Auto-Attendant Service Launched!
14%
2011 Issue 6 (June) Auto-Attendant Upgrade
13%
2013
2013 Issue 6 (August) Automatically top-up your Flexcredits
6%
2013 Issue 2 (April) Automatically renew Flextel numbers for just 1p
6%
Rewards
Offsetting
Set-up Auto-Convert
5%
Solutions
24 hour and emergency services
Automated systems
5%
About
Legal
Terms
4%
Privacy Policy
3%
Solutions
Professional Switchboard
About Switchboards
3%
Features
Call Gateway
How do I use it?
3%
Costs
Flextel Price List
Charges for Numbers and Features
2%
Feature Costs
Features
2%
Features
Call Recording
Troubleshooting
2%
News
2014
2014 Issue 8 (October) Cut your costs with Offsetting
2%
2016
2016 Issue 3 (March) Studio Quality Announcements
2%
Solutions
Nuisance Calls
Avoid Sales Calls
2%
Professional Switchboard
Configure the Switchboard
2%
Features
Diary Rerouting
About
1%
News
2020
January - Our 27th Year in Review
1%
Rewards
Resell
Resell FlexNumbers to gain FlexPoints
1%
Solutions
Nuisance Calls
Network Faults
1%
About
Legal
Code of Practice
1%
Features
Queue
About
1%
Hunt Group
About
1%
Call Blast
About
1%
News
2004
Issue1 (February) Flextel Presents!
1%
2011
2011 Issue 5 (June) Flextel Launches Customer Forum
1%
2015
2015 Issue 6 (June) Call Blasting and Hunt Group Services
1%
2013
2013 Issue 1 (January) Customer support improved
1%
2016
2016 Issue 5 (May) Save with Call Plans and Offsetting
1%
2016 Issue 4 (April) Switchboard and Call Queuing
1%
About
What are Flextel numbers?
About
0%
Costs
Monthly Plans
About
0%
Features
Call Notification
About
0%
Call Recording
How to make recordings
0%
How to play recordings
0%
Fax
How to switch on Fax
0%
Intelligent Call Diversion
About
0%
Basic Intelligent Call Diversion
0%
Benefits
0%
Smart call control
Dial-in rerouting
0%
Diary (automated) rerouting
0%
Check your call routing
0%
About
0%
Queue
Setup
0%
Call Blocker
About
0%
Diary Rerouting
How to Activate Diary Rerouting
0%
VoIP
How to use
0%
News
2021
January - Our 28th Year in Review
0%
2001
Issue1 (March) Rerouting using SMS Text Messaging
0%
2002
Issue3 (December) Launch of Flextel Reseller Scheme
0%
2009
Issue3 (July) Ofcom breaks 0870... Flextel fixes it!
0%
2010
2010 Issue 1 (January) Happy New Year!
0%
2011
2011 Issue 7 (September) New Dial-in Reroute Control service
0%
2017
12 December - Switchboard Enhancements released
0%
2014
2014 Issue 2 (February) myAccount app launched
0%
2016
2016 Issue 2 (February) Monthly Plans just got better!
0%
Rewards
Vouchers
About
0%
Offsetting
How to Offset
0%
Solutions
24 hour and emergency services
About
0%
How Flextel can help you
Don't lose Contacts or Business when you move!
0%
Nuisance Calls
Make money from cold callers
0%
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