By using this website you consent to our using cookies to improve your experience and deliver the Flextel service.
Read more...
®
Flexible
Telecoms
You will be logged off
due to inactivity.
Stay logged on?
Shop
Monthly Plans
0800 Freephone
01/02 Local
0207 London
0300 Charity
03 Corporate
Mobile(vSIM)
0844
0845
0870
0871
Features
Auto Attendant
Callback
Call Blast
Change Number
Call Blocker
Call Stats
Call Notify
Conference Call
Hunt Group
Dialled Number Display
Diary Reroute
Fax to email
Intelligent Call Diversion
Recording
Queue
Smartphone Apps
Switchboard
Voicemail
VoIP
Solutions
24x7-Emergency
Campaigns
Home Working
Nuisance Calls
Privacy/Security
Switchboards
Virtual Office
Costs
Calls
Callback
Features
Plans
Summary
Full
Rewards
Collect
Exchange
Offsetting
Refer
Resell
Vouchers
News
Latest
2022
2021
2020
2019
2018
2017
2016
2015
2014
2013
2012
2011
2010
Archive
About
Flextel
History
Careers
Legal
Privacy
Terms
Contact us
Help
FAQs
Video Tutorials
myAccount
Rerouting
Support
Contact us
Sorry, the page could not be found!
These pages may be helpful . . .
Section
Page
Topic
Relevance
site searched in 0 seconds
Faq
Auto Attendant
Can I setup a sub-menu?
100%
Can I block nuisance or unwanted sales calls?
100%
Can I change the greeting on Leave a Message?
99%
What happens when no key is pressed?
98%
Can I have a menu option for voicemail?
97%
Where is my recording?
97%
Can I set up a menu of different conference services?
97%
Features
Auto Attendant
Using Auto Attendant to make outbound calls
62%
Setup - Basic
54%
Faq
Rerouting
Can I automatically reroute my number?
53%
Features
Auto Attendant
Setup - for Advanced Users
52%
Faq
Account and Control Panel
How can I stop unwanted sales calls?
51%
Features
Auto Attendant
About
50%
Costs
50%
Faq
FlexCredits
How do I know when my FlexCredits are getting low?
50%
What are FlexCredits?
50%
What happens to my calls if I run out of FlexCredits?
50%
Rerouting
How do I reroute my numbers when I don't have internet access?
50%
Features
Auto Attendant
Call Transfer
50%
Faq
Using Flextel numbers
Why has my Flextel number expired?
50%
How do I get a UK phone directory listing?
50%
Memories and Labels
How do I manage my Memories?
50%
Monthly Plans
What happens if I run out of Minutes?
50%
Diary Rerouting
How many Diary Reroutes can I have setup at one time?
49%
How can I add bulk reroutes?
49%
SMS text messages
About SMS
49%
Number Porting
Can I just display my Business Numbers using Flextel?
49%
VoIP
I can make and receive calls, but can't hear any sound, why?
49%
Using Flextel numbers
How do I connect my number?
49%
How can I tell if a call is being made to my Flextel Number?
49%
Divert
What is Divert?
49%
Account and Control Panel
How do I add other Flextel Numbers to my Account?
49%
Voicemail
How can I delete my Voicemail greeting?
49%
FlexCredits
How do I convert FlexPoints to FlexCredits?
49%
Memories and Labels
How do I monitor and check my Memories?
49%
International
Can I select an international destination for my Flextel number?
49%
Rerouting
What is Route Analysis and how do I use it?
49%
Why won't the reroute system respond when I press my telephone keypad?
49%
Announcements
How do I upload a pre-recorded announcement?
49%
Costs
Which number range should I use?
49%
Features
Auto Attendant
Citations
49%
Recording calls
49%
Benefits
49%
Faq
Video Tutorials
Video Tutorials
49%
Customer Support
What is your address?
49%
How do I report a fault?
49%
How do I contact you for general support?
49%
Diary Rerouting
How do I activate Diary Rerouting?
49%
Does the Diary adjust for my timezone?
49%
How much does it cost?
49%
SMS text messages
How will I know if my message has been received?
49%
Which number should I use for sending Flextel SMS commands?
49%
How much does SMS cost?
49%
Is the service chargeable?
49%
Can I send text messages to a Flextel Number?
49%
Can the SMS Gateway number be used for voice, fax or data calls?
49%
Can you help me if my handset is not sending or receiving text messages?
49%
Do I make the Flextel SMS Gateway my Message Centre number?
49%
How do I find out if my phone is compatible?
49%
How do I get the hash, gate, or pound key on my phone?
49%
How do I know if my message was correctly formatted?
49%
Does Flextel charge for SMS?
49%
Does my provider charge for me to receive messages?
49%
Smartphone
Is there an App I can use?
49%
Dialled Number Display
What is Dialled Number Display?
49%
Why is Dialled Number Display not working for me?
49%
Number Porting
Moving to Flextel?
49%
Moving from Flextel?
49%
VoIP
My SIP account won't register, what can I do?
49%
How do I route my calls to VoIP?
49%
I can register, but can't make or receive calls, why?
49%
How do I make calls with my number withheld?
49%
How do I create a Hunt or Call Blast group?
49%
I can't receive calls after my laptop wakes up?
49%
Using Flextel numbers
How do I set up and use a Flextel number?
49%
How can I change where I receive my calls?
49%
Are Flextel Numbers for business or personal use?
49%
Can a Flextel number screen calls?
49%
Is my Flextel Number ex-directory?
49%
How long can I keep my number?
49%
Why do I get Caller Withheld when I dial 1471?
49%
Why is a Flextel Number better than using a call divert service?
49%
Why is it better to use a Flextel number than a mobile phone?
49%
How Do I Disconnect Numbers from my Account?
49%
Account and Control Panel
Can I sell numbers between accounts?
49%
Is Flextel affected by the Heartbleed Bug?
49%
How can I disconnect number(s) from my account?
49%
What is a PIN?
49%
How do I close my Account?
49%
How can I setup an Account?
49%
Can I transfer numbers between accounts?
49%
Can I logon into multiple accounts?
49%
Do I really need an Account?
49%
How can I make sure my PIN and Password are secure?
49%
How do I find out my logon details?
49%
My email is no longer active
49%
What's the Difference between Passwords and PINs?
49%
Where can I set or change my PIN?
49%
Faults
How do I report a fault out of hours?
49%
How do I report a fault?
49%
Fax
Is Fax to Email reliable?
49%
Can I send faxes to more than one email address?
49%
Can I fax from my Flextel Number?
49%
Why are faxes in landscape?
49%
Why can't I open my faxes?
49%
Voicemail
Can I record a Voicemail greeting?
49%
What is the maximum recording time allowed?
49%
Where's my voicemail recording?
49%
Unable to play back voicemail?
49%
Can my Voicemail go to a different address?
49%
FlexCredits
How do I topup my FlexCredit?
49%
What is offsetting?
49%
Can I use a Voucher to top up my Flexcredits?
49%
Call Notification
Why do I get a email for every call?
49%
Why do I get more than one email for each call?
49%
Memories and Labels
About Memories - What are they and why do I need them?
49%
Call Recording
Where is my recording?
49%
FlexPoints
What happens to my Commission?
49%
What can I use FlexPoints for?
49%
When do FlexPoints expire?
49%
What are FlexPoints?
49%
Conference Calls
Where is my recording?
49%
How many participants are allowed?
49%
International
Can international callers ring my Flextel number?
49%
Can I avoid roaming charges when travelling abroad?
49%
Rerouting
What Number Do I Dial to Reroute my Calls?
49%
Why do I get an email every time I reroute?
49%
Which destinations are disallowed?
49%
Why doesn't my PIN work?
49%
Announcements
How can I delete my announcement?
49%
How can I download my announcement?
49%
How do I copy my announcement to another Flextel number
49%
Costs
What will the Flextel service cost me?
49%
What is Commission?
49%
What does it cost to call my Flextel number?
49%
Monthly Plans
Which Flextel numbers can I use with a Monthly Plan?
49%
Features
Auto-Topup
About
26%
News
2011
2011 Issue 3 (March) Auto-Attendant Call Recording and Call Gateway
17%
2011 Issue 2 (February) Low Cost Auto-Attendant Service Launched!
14%
2011 Issue 6 (June) Auto-Attendant Upgrade
13%
2013
2013 Issue 6 (August) Automatically top-up your Flexcredits
6%
2013 Issue 2 (April) Automatically renew Flextel numbers for just 1p
6%
Solutions
24 hour and emergency services
Automated systems
5%
Rewards
Offsetting
Set-up Auto-Convert
5%
About
Legal
Terms
4%
Privacy Policy
3%
Solutions
Professional Switchboard
About Switchboards
3%
Features
Call Gateway
How do I use it?
3%
Call Recording
Troubleshooting
2%
News
2014
2014 Issue 8 (October) Cut your costs with Offsetting
2%
2016
2016 Issue 3 (March) Studio Quality Announcements
2%
Solutions
Professional Switchboard
Configure the Switchboard
2%
Nuisance Calls
Avoid Sales Calls
2%
Costs
Flextel Price List
Charges for Numbers and Features
2%
Feature Costs
Features
2%
Features
Diary Rerouting
About
1%
News
2020
January - Our 27th Year in Review
1%
Solutions
Nuisance Calls
Network Faults
1%
Rewards
Resell
Resell FlexNumbers to gain FlexPoints
1%
Features
Hunt Group
About
1%
Queue
About
1%
Call Blast
About
1%
News
2013
2013 Issue 1 (January) Customer support improved
1%
2004
Issue1 (February) Flextel Presents!
1%
2016
2016 Issue 5 (May) Save with Call Plans and Offsetting
1%
2016 Issue 4 (April) Switchboard and Call Queuing
1%
2011
2011 Issue 5 (June) Flextel Launches Customer Forum
1%
2015
2015 Issue 6 (June) Call Blasting and Hunt Group Services
1%
About
Legal
Code of Practice
1%
Features
Fax
How to switch on Fax
0%
Intelligent Call Diversion
About
0%
Basic Intelligent Call Diversion
0%
Benefits
0%
Smart call control
Dial-in rerouting
0%
Diary (automated) rerouting
0%
Check your call routing
0%
About
0%
Call Blocker
About
0%
Call Notification
About
0%
Call Recording
How to make recordings
0%
How to play recordings
0%
Diary Rerouting
How to Activate Diary Rerouting
0%
Queue
Setup
0%
VoIP
How to use
0%
News
2021
January - Our 28th Year in Review
0%
2017
12 December - Switchboard Enhancements released
0%
2001
Issue1 (March) Rerouting using SMS Text Messaging
0%
2014
2014 Issue 2 (February) myAccount app launched
0%
2002
Issue3 (December) Launch of Flextel Reseller Scheme
0%
2009
Issue3 (July) Ofcom breaks 0870... Flextel fixes it!
0%
2016
2016 Issue 2 (February) Monthly Plans just got better!
0%
2010
2010 Issue 1 (January) Happy New Year!
0%
2011
2011 Issue 7 (September) New Dial-in Reroute Control service
0%
About
What are Flextel numbers?
About
0%
Solutions
24 hour and emergency services
About
0%
How Flextel can help you
Don't lose Contacts or Business when you move!
0%
Nuisance Calls
Make money from cold callers
0%
Costs
Monthly Plans
About
0%
Rewards
Offsetting
How to Offset
0%
Vouchers
About
0%
Flexible Telecoms™
Copyright
©
1992-2025 Flextel
Privacy
Terms
Contact
Why Flextel?
Powerful Features?
Nuisance Blocker?
Smartphone Apps?
Latest news?
Shop?
Collect Rewards?
Free calls?
Spend Rewards?
Rate us?