By using this website you consent to our using cookies to improve your experience and deliver the Flextel service.
Read more...
®
Flexible
Telecoms
You will be logged off
due to inactivity.
Stay logged on?
Shop
Monthly Plans
0800 Freephone
01/02 Local
0207 London
0300 Charity
03 Corporate
Mobile(vSIM)
0844
0845
0870
0871
Features
Auto Attendant
Callback
Call Blast
Change Number
Call Blocker
Call Stats
Call Notify
Conference Call
Hunt Group
Dialled Number Display
Diary Reroute
Fax to email
Intelligent Call Diversion
Recording
Queue
Smartphone Apps
Switchboard
Voicemail
VoIP
Solutions
24x7-Emergency
Campaigns
Home Working
Nuisance Calls
Privacy/Security
Switchboards
Virtual Office
Costs
Calls
Callback
Features
Plans
Summary
Full
Rewards
Collect
Exchange
Offsetting
Refer
Resell
Vouchers
News
Latest
2022
2021
2020
2019
2018
2017
2016
2015
2014
2013
2012
2011
2010
Archive
About
Flextel
History
Careers
Legal
Privacy
Terms
Contact us
Help
FAQs
Video Tutorials
myAccount
Rerouting
Support
Contact us
Sorry, the page could not be found!
These pages may be helpful . . .
Section
Page
Topic
Relevance
site searched in 0 seconds
Faq
Customer Support
How do I contact you for general support?
100%
What is your address?
95%
How do I report a fault?
95%
Number Porting
Can I just display my Business Numbers using Flextel?
49%
Using Flextel numbers
Is my Flextel Number ex-directory?
49%
Account and Control Panel
How do I add other Flextel Numbers to my Account?
49%
How do I find out my logon details?
49%
My email is no longer active
49%
Faults
How do I report a fault out of hours?
49%
Fax
Is Fax to Email reliable?
49%
Announcements
How can I download my announcement?
49%
SMS text messages
About SMS
48%
Number Porting
Moving to Flextel?
48%
Using Flextel numbers
How can I change where I receive my calls?
48%
How do I get a UK phone directory listing?
48%
Voicemail
Unable to play back voicemail?
48%
How can I delete my Voicemail greeting?
48%
FlexCredits
What is offsetting?
48%
Memories and Labels
How do I monitor and check my Memories?
48%
FlexPoints
What are FlexPoints?
48%
International
Can I select an international destination for my Flextel number?
48%
Rerouting
How do I reroute my numbers when I don't have internet access?
48%
What is Route Analysis and how do I use it?
48%
Why doesn't my PIN work?
48%
Why won't the reroute system respond when I press my telephone keypad?
48%
Costs
Which number range should I use?
48%
Monthly Plans
What happens if I run out of Minutes?
48%
Video Tutorials
Video Tutorials
48%
Diary Rerouting
How do I activate Diary Rerouting?
48%
Does the Diary adjust for my timezone?
48%
How many Diary Reroutes can I have setup at one time?
48%
How much does it cost?
48%
How can I add bulk reroutes?
48%
SMS text messages
How will I know if my message has been received?
48%
Which number should I use for sending Flextel SMS commands?
48%
How much does SMS cost?
48%
Is the service chargeable?
48%
Can I send text messages to a Flextel Number?
48%
Can the SMS Gateway number be used for voice, fax or data calls?
48%
Can you help me if my handset is not sending or receiving text messages?
48%
Do I make the Flextel SMS Gateway my Message Centre number?
48%
How do I find out if my phone is compatible?
48%
How do I get the hash, gate, or pound key on my phone?
48%
How do I know if my message was correctly formatted?
48%
Does Flextel charge for SMS?
48%
Does my provider charge for me to receive messages?
48%
Smartphone
Is there an App I can use?
48%
Dialled Number Display
What is Dialled Number Display?
48%
Why is Dialled Number Display not working for me?
48%
Number Porting
Moving from Flextel?
48%
VoIP
My SIP account won't register, what can I do?
48%
I can make and receive calls, but can't hear any sound, why?
48%
How do I route my calls to VoIP?
48%
I can register, but can't make or receive calls, why?
48%
How do I make calls with my number withheld?
48%
How do I create a Hunt or Call Blast group?
48%
I can't receive calls after my laptop wakes up?
48%
Using Flextel numbers
How do I set up and use a Flextel number?
48%
How do I connect my number?
48%
Why has my Flextel number expired?
48%
Are Flextel Numbers for business or personal use?
48%
Can a Flextel number screen calls?
48%
How can I tell if a call is being made to my Flextel Number?
48%
How long can I keep my number?
48%
Why do I get Caller Withheld when I dial 1471?
48%
Why is a Flextel Number better than using a call divert service?
48%
Why is it better to use a Flextel number than a mobile phone?
48%
How Do I Disconnect Numbers from my Account?
48%
Divert
What is Divert?
48%
Account and Control Panel
Can I sell numbers between accounts?
48%
Is Flextel affected by the Heartbleed Bug?
48%
How can I stop unwanted sales calls?
48%
How can I disconnect number(s) from my account?
48%
What is a PIN?
48%
How do I close my Account?
48%
How can I setup an Account?
48%
Can I transfer numbers between accounts?
48%
Can I logon into multiple accounts?
48%
Do I really need an Account?
48%
How can I make sure my PIN and Password are secure?
48%
What's the Difference between Passwords and PINs?
48%
Where can I set or change my PIN?
48%
Faults
How do I report a fault?
48%
Auto Attendant
Can I block nuisance or unwanted sales calls?
48%
Can I have a menu option for voicemail?
48%
Where is my recording?
48%
What happens when no key is pressed?
48%
Can I set up a menu of different conference services?
48%
Can I setup a sub-menu?
48%
Can I change the greeting on Leave a Message?
48%
Fax
Can I send faxes to more than one email address?
48%
Can I fax from my Flextel Number?
48%
Why are faxes in landscape?
48%
Why can't I open my faxes?
48%
Voicemail
Can I record a Voicemail greeting?
48%
What is the maximum recording time allowed?
48%
Where's my voicemail recording?
48%
Can my Voicemail go to a different address?
48%
FlexCredits
How do I convert FlexPoints to FlexCredits?
48%
How do I topup my FlexCredit?
48%
How do I know when my FlexCredits are getting low?
48%
What are FlexCredits?
48%
What happens to my calls if I run out of FlexCredits?
48%
Can I use a Voucher to top up my Flexcredits?
48%
Call Notification
Why do I get a email for every call?
48%
Why do I get more than one email for each call?
48%
Memories and Labels
About Memories - What are they and why do I need them?
48%
How do I manage my Memories?
48%
Call Recording
Where is my recording?
48%
FlexPoints
What happens to my Commission?
48%
What can I use FlexPoints for?
48%
When do FlexPoints expire?
48%
Conference Calls
Where is my recording?
48%
How many participants are allowed?
48%
International
Can international callers ring my Flextel number?
48%
Can I avoid roaming charges when travelling abroad?
48%
Rerouting
What Number Do I Dial to Reroute my Calls?
48%
Why do I get an email every time I reroute?
48%
Can I automatically reroute my number?
48%
Which destinations are disallowed?
48%
Announcements
How do I upload a pre-recorded announcement?
48%
How can I delete my announcement?
48%
How do I copy my announcement to another Flextel number
48%
Costs
What will the Flextel service cost me?
48%
What is Commission?
48%
What does it cost to call my Flextel number?
48%
Monthly Plans
Which Flextel numbers can I use with a Monthly Plan?
48%
News
2013
2013 Issue 1 (January) Customer support improved
11%
2011
2011 Issue 5 (June) Flextel Launches Customer Forum
7%
About
Legal
Code of Practice
6%
News
2017
07 July Customers can now reconnect expired numbers
6%
About
Testimonials
Customer Testimonials
6%
News
2009
Issue1 (April) 0870 Closure
4%
Issue2 (June) 0870 Update
4%
About
Legal
Privacy Policy
4%
News
2009
Issue3 (July) Ofcom breaks 0870... Flextel fixes it!
3%
About
Legal
Terms
3%
News
2010
2010 Issue 1 (January) Happy New Year!
2%
2015
2015 Issue 7 (July) Six Month Review
2%
2008
Issue2 (May) Helping us to help you!
2%
Issue4 (October) 070 future Ofcom gives 070 the thumbs up
2%
2015
2015 Issue 5 (May) New VoIP Service Launched
2%
Features
Auto Attendant
Citations
1%
News
2017
04 April Enhanced SMS Text Message service launched
1%
2001
Internet World 2001
1%
2002
Issue3 (December) Launch of Flextel Reseller Scheme
1%
2018
October - Ofcom and Personal 070 Numbers
1%
2015
2015 Issue 6 (June) Call Blasting and Hunt Group Services
1%
Solutions
24 hour and emergency services
About
1%
Healthcare
1%
Publicity campaigns
Memorable Numbers for a Corporate Market Presence
1%
Rewards
Refer
Referring
1%
Features
Flextel Number Presentation
Benefits
1%
Queue
Benefits
1%
Setup
1%
Call Blast
About
1%
Dialled Number Display
About
1%
News
2013
2013 Issue 5 (July) Improved call statistics
1%
2004
Issue3 (November) Major Service Upgrade
1%
2014
2014 Issue 5 (May) Improved shopping experience
1%
2002
Issue1 (May) Statistics
1%
2010
2010 Issue 2 (February) 0870 numbers back in stock
1%
2011
2011 Issue 7 (September) New Dial-in Reroute Control service
1%
2018
June - Tariff Update, International Calls and GDPR
1%
2015
2015 Issue 8 (August) BT Hikes Prices
1%
2015 Issue 4 (April) Flextel's New Diary Feature
1%
2015 Issue 1 (January) New and Improved Rewards
1%
2015 Issue 3 (March) Flextel's New Windows Apps.
1%
About
History
About
1%
Jobs
Want a Career in Internet and Telecom convergence?
1%
Features
Auto Attendant
Setup - for Advanced Users
0%
Smart call control
SMS text rerouting
0%
Hunt Group
About
0%
Call Gateway
How do I use it?
0%
What are the benefits?
0%
Call Notification
Benefits
0%
About
0%
Missed Call Notification
Benefits
0%
About
0%
Callback
Benefits
0%
Call Recording
How to make recordings
0%
How to play recordings
0%
Conference Calls
Personalising the Conference Introduction
0%
Call Blast
Setup - Basic
0%
Dialled Number Display
Typical Application
0%
Examples
0%
News
2004
Issue1 (February) Flextel Presents!
0%
2000
Issue1 (November) Service Update
0%
2005
Issue1 (May) Flextel Number Presentation (FNP)
0%
2017
09 September - MP3 format recordings
0%
2001
Issue1 (March) Rerouting using SMS Text Messaging
0%
Issue3 (September) Introducing the Flextel Account
0%
20010303 Press Release - Mad March Hares Box Clever with SMS Text!
0%
Issue4 (November) Flextel @ Internet World 2001
0%
2014
2014 Issue 3 (March) New FlexPoints system
0%
2008
Issue3 (September) A Simple Reminder!
0%
2002
Issue2 (October) Commission
0%
2016
2016 Issue 3 (March) Studio Quality Announcements
0%
2011
2011 Issue 4 (April) Call Recording - 0844 to Mobile Free
0%
2011 Issue 1 (January) Local Numbers Launched!
0%
2011 Issue 2 (February) Low Cost Auto-Attendant Service Launched!
0%
2011 Issue 3 (March) Auto-Attendant Call Recording and Call Gateway
0%
2012
2012 Issue 3 (August) Flextel teams up with Vibe to develop new app
0%
2019
January - Happy New Year!
0%
Shop
Choosing the right Flextel number
0800 Freephone
0%
070 Personal
0%
Mobile
0%
About
History
Developing the Service
0%
Ofcom and Consumer Protection
0%
Jobs
Current vacancies
0%
What are Flextel numbers?
How is it done
0%
Who is Flextel?
Quality
0%
Ethics
0%
Solutions
Flexible working
Mobile people and businesses
0%
Privacy and security
Gain control over who calls you
0%
Publicity campaigns
Personal Numbers for Celebs
0%
Rewards
Exchange
How to Spend Rewards
0%
Flexible Telecoms™
Copyright
©
1992-2025 Flextel
Privacy
Terms
Contact
Why Flextel?
Powerful Features?
Nuisance Blocker?
Smartphone Apps?
Latest news?
Shop?
Collect Rewards?
Free calls?
Spend Rewards?
Rate us?