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Faq Customer Support How do I contact you for general support? 100%
What is your address? 95%
How do I report a fault? 95%
Number Porting Can I just display my Business Numbers using Flextel? 49%
Account and Control Panel How do I add other Flextel Numbers to my Account? 49%
How do I find out my logon details? 49%
My email is no longer active 49%
Faults How do I report a fault out of hours? 49%
Fax Is Fax to Email reliable? 49%
Using Flextel numbers Is my Flextel Number ex-directory? 49%
Announcements How can I download my announcement? 49%
Number Porting Moving to Flextel? 48%
Costs Which number range should I use? 48%
FlexCredits What is offsetting? 48%
International Can I select an international destination for my Flextel number? 48%
Rerouting How do I reroute my numbers when I don't have internet access? 48%
What is Route Analysis and how do I use it? 48%
Why doesn't my PIN work? 48%
Why won't the reroute system respond when I press my telephone keypad? 48%
SMS text messages About SMS 48%
Using Flextel numbers How can I change where I receive my calls? 48%
How do I get a UK phone directory listing? 48%
Voicemail Unable to play back voicemail? 48%
How can I delete my Voicemail greeting? 48%
Memories and Labels How do I monitor and check my Memories? 48%
FlexPoints What are FlexPoints? 48%
Monthly Plans What happens if I run out of Minutes? 48%
Video Tutorials Video Tutorials 48%
Number Porting Moving from Flextel? 48%
Account and Control Panel Can I sell numbers between accounts? 48%
Is Flextel affected by the Heartbleed Bug? 48%
How can I stop unwanted sales calls? 48%
How can I disconnect number(s) from my account? 48%
What is a PIN? 48%
How do I close my Account? 48%
How can I setup an Account? 48%
Can I transfer numbers between accounts? 48%
Can I logon into multiple accounts? 48%
Do I really need an Account? 48%
How can I make sure my PIN and Password are secure? 48%
What's the Difference between Passwords and PINs? 48%
Where can I set or change my PIN? 48%
Auto Attendant Can I block nuisance or unwanted sales calls? 48%
Can I have a menu option for voicemail? 48%
Where is my recording? 48%
What happens when no key is pressed? 48%
Can I set up a menu of different conference services? 48%
Can I setup a sub-menu? 48%
Can I change the greeting on Leave a Message? 48%
Call Notification Why do I get a email for every call? 48%
Why do I get more than one email for each call? 48%
Call Recording Where is my recording? 48%
Conference Calls How many participants are allowed? 48%
Where is my recording? 48%
Costs What will the Flextel service cost me? 48%
What is Commission? 48%
What does it cost to call my Flextel number? 48%
Dialled Number Display What is Dialled Number Display? 48%
Why is Dialled Number Display not working for me? 48%
Divert What is Divert? 48%
Faults How do I report a fault? 48%
Fax Can I send faxes to more than one email address? 48%
Can I fax from my Flextel Number? 48%
Why are faxes in landscape? 48%
Why can't I open my faxes? 48%
FlexCredits How do I convert FlexPoints to FlexCredits? 48%
How do I topup my FlexCredit? 48%
How do I know when my FlexCredits are getting low? 48%
What are FlexCredits? 48%
What happens to my calls if I run out of FlexCredits? 48%
Can I use a Voucher to top up my Flexcredits? 48%
International Can international callers ring my Flextel number? 48%
Can I avoid roaming charges when travelling abroad? 48%
Rerouting What Number Do I Dial to Reroute my Calls? 48%
Why do I get an email every time I reroute? 48%
Can I automatically reroute my number? 48%
Which destinations are disallowed? 48%
SMS text messages Does Flextel charge for SMS? 48%
Does my provider charge for me to receive messages? 48%
How much does SMS cost? 48%
Is the service chargeable? 48%
Can I send text messages to a Flextel Number? 48%
Can the SMS Gateway number be used for voice, fax or data calls? 48%
Can you help me if my handset is not sending or receiving text messages? 48%
Do I make the Flextel SMS Gateway my Message Centre number? 48%
How do I find out if my phone is compatible? 48%
How do I get the hash, gate, or pound key on my phone? 48%
How do I know if my message was correctly formatted? 48%
How will I know if my message has been received? 48%
Which number should I use for sending Flextel SMS commands? 48%
Smartphone Is there an App I can use? 48%
Using Flextel numbers How do I set up and use a Flextel number? 48%
How do I connect my number? 48%
Why has my Flextel number expired? 48%
Are Flextel Numbers for business or personal use? 48%
Can a Flextel number screen calls? 48%
How can I tell if a call is being made to my Flextel Number? 48%
How long can I keep my number? 48%
Why do I get Caller Withheld when I dial 1471? 48%
Why is a Flextel Number better than using a call divert service? 48%
Why is it better to use a Flextel number than a mobile phone? 48%
How Do I Disconnect Numbers from my Account? 48%
Voicemail Can I record a Voicemail greeting? 48%
What is the maximum recording time allowed? 48%
Where's my voicemail recording? 48%
Can my Voicemail go to a different address? 48%
Memories and Labels About Memories - What are they and why do I need them? 48%
How do I manage my Memories? 48%
FlexPoints What happens to my Commission? 48%
What can I use FlexPoints for? 48%
When do FlexPoints expire? 48%
Announcements How do I upload a pre-recorded announcement? 48%
How can I delete my announcement? 48%
How do I copy my announcement to another Flextel number 48%
Monthly Plans Which Flextel numbers can I use with a Monthly Plan? 48%
Diary Rerouting How do I activate Diary Rerouting? 48%
Does the Diary adjust for my timezone? 48%
How many Diary Reroutes can I have setup at one time? 48%
How much does it cost? 48%
How can I add bulk reroutes? 48%
VoIP My SIP account won't register, what can I do? 48%
I can make and receive calls, but can't hear any sound, why? 48%
How do I route my calls to VoIP? 48%
I can register, but can't make or receive calls, why? 48%
I can't receive calls after my laptop wakes up? 48%
How do I make calls with my number withheld? 48%
How do I create a Hunt or Call Blast group? 48%
News 2013 2013 Issue 1 (January) Customer support improved 11%
2011 2011 Issue 5 (June) Flextel Launches Customer Forum 7%
About Legal Code of Practice 6%
Testimonials Customer Testimonials 6%
News 2017 07 July Customers can now reconnect expired numbers 6%
2009 Issue1 (April) 0870 Closure 4%
About Legal Privacy Policy 4%
News 2009 Issue2 (June) 0870 Update 4%
About Legal Terms 3%
News 2009 Issue3 (July) Ofcom breaks 0870... Flextel fixes it! 3%
2010 2010 Issue 1 (January) Happy New Year! 2%
2015 2015 Issue 7 (July) Six Month Review 2%
2008 Issue2 (May) Helping us to help you! 2%
Issue4 (October) 070 future Ofcom gives 070 the thumbs up 2%
2015 2015 Issue 5 (May) New VoIP Service Launched 2%
Features Auto Attendant Citations 1%
News 2018 October - Ofcom and Personal 070 Numbers 1%
2001 Internet World 2001 1%
2002 Issue3 (December) Launch of Flextel Reseller Scheme 1%
2015 2015 Issue 6 (June) Call Blasting and Hunt Group Services 1%
2017 04 April Enhanced SMS Text Message service launched 1%
Rewards Refer Referring 1%
Solutions 24 hour and emergency services About 1%
Healthcare 1%
Publicity campaigns Memorable Numbers for a Corporate Market Presence 1%
About History About 1%
Jobs Want a Career in Internet and Telecom convergence? 1%
Features Dialled Number Display About 1%
Flextel Number Presentation Benefits 1%
Queue Benefits 1%
Setup 1%
Call Blast About 1%
News 2018 June - Tariff Update, International Calls and GDPR 1%
2002 Issue1 (May) Statistics 1%
2004 Issue3 (November) Major Service Upgrade 1%
2010 2010 Issue 2 (February) 0870 numbers back in stock 1%
2011 2011 Issue 7 (September) New Dial-in Reroute Control service 1%
2015 2015 Issue 8 (August) BT Hikes Prices 1%
2015 Issue 4 (April) Flextel's New Diary Feature 1%
2015 Issue 1 (January) New and Improved Rewards 1%
2015 Issue 3 (March) Flextel's New Windows Apps. 1%
2013 2013 Issue 5 (July) Improved call statistics 1%
2014 2014 Issue 5 (May) Improved shopping experience 1%
About History Developing the Service 0%
Ofcom and Consumer Protection 0%
Jobs Current vacancies 0%
What are Flextel numbers? How is it done 0%
Who is Flextel? Quality 0%
Ethics 0%
Features Missed Call Notification Benefits 0%
About 0%
Auto Attendant Setup - for Advanced Users 0%
Call Gateway How do I use it? 0%
What are the benefits? 0%
Call Notification Benefits 0%
About 0%
Call Recording How to make recordings 0%
How to play recordings 0%
Conference Calls Personalising the Conference Introduction 0%
Dialled Number Display Typical Application 0%
Examples 0%
Smart call control SMS text rerouting 0%
Hunt Group About 0%
Callback Benefits 0%
Call Blast Setup - Basic 0%
News 2019 January - Happy New Year! 0%
2000 Issue1 (November) Service Update 0%
2001 Issue1 (March) Rerouting using SMS Text Messaging 0%
Issue3 (September) Introducing the Flextel Account 0%
20010303 Press Release - Mad March Hares Box Clever with SMS Text! 0%
Issue4 (November) Flextel @ Internet World 2001 0%
2002 Issue2 (October) Commission 0%
2004 Issue1 (February) Flextel Presents! 0%
2005 Issue1 (May) Flextel Number Presentation (FNP) 0%
2008 Issue3 (September) A Simple Reminder! 0%
2011 2011 Issue 4 (April) Call Recording - 0844 to Mobile Free 0%
2011 Issue 1 (January) Local Numbers Launched! 0%
2011 Issue 2 (February) Low Cost Auto-Attendant Service Launched! 0%
2011 Issue 3 (March) Auto-Attendant Call Recording and Call Gateway 0%
2012 2012 Issue 3 (August) Flextel teams up with Vibe to develop new app 0%
2017 09 September - MP3 format recordings 0%
2014 2014 Issue 3 (March) New FlexPoints system 0%
2016 2016 Issue 3 (March) Studio Quality Announcements 0%
Rewards Exchange How to Spend Rewards 0%
Solutions Flexible working Mobile people and businesses 0%
Privacy and security Gain control over who calls you 0%
Publicity campaigns Personal Numbers for Celebs 0%
Shop Choosing the right Flextel number 0800 Freephone 0%
070 Personal 0%
Mobile 0%