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Faq
Conference Calls
Where is my recording?
100%
How many participants are allowed?
100%
Features
Conference Calls
Personalising the Conference Introduction
57%
Conference Call Services
57%
Faq
Auto Attendant
Can I set up a menu of different conference services?
57%
VoIP
I can register, but can't make or receive calls, why?
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Account and Control Panel
How can I stop unwanted sales calls?
56%
Auto Attendant
Can I block nuisance or unwanted sales calls?
56%
FlexCredits
What happens to my calls if I run out of FlexCredits?
56%
Features
Conference Calls
Making a Conference Call
56%
Recording Calls
55%
Faq
Using Flextel numbers
Can a Flextel number screen calls?
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Features
Conference Calls
What's Conference Calling?
55%
Faq
SMS text messages
Can the SMS Gateway number be used for voice, fax or data calls?
55%
VoIP
I can make and receive calls, but can't hear any sound, why?
55%
How do I route my calls to VoIP?
55%
How do I make calls with my number withheld?
55%
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Using Flextel numbers
How can I change where I receive my calls?
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Rerouting
What Number Do I Dial to Reroute my Calls?
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Features
Conference Calls
Costs
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Faq
Number Porting
Can I just display my Business Numbers using Flextel?
53%
FlexCredits
What are FlexCredits?
52%
Features
Conference Calls
About
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Faq
Account and Control Panel
What is a PIN?
51%
FlexCredits
What is offsetting?
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What are FlexPoints?
51%
Monthly Plans
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51%
Using Flextel numbers
How do I set up and use a Flextel number?
51%
Account and Control Panel
Do I really need an Account?
51%
Memories and Labels
How do I manage my Memories?
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Call Recording
Where is my recording?
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Features
Conference Calls
Activation
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Faq
Smartphone
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VoIP
My SIP account won't register, what can I do?
50%
Using Flextel numbers
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50%
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50%
Auto Attendant
Where is my recording?
50%
What happens when no key is pressed?
50%
Fax
Is Fax to Email reliable?
50%
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50%
Voicemail
How can I delete my Voicemail greeting?
50%
FlexCredits
How do I convert FlexPoints to FlexCredits?
50%
Memories and Labels
How do I monitor and check my Memories?
50%
International
Can I select an international destination for my Flextel number?
50%
Can international callers ring my Flextel number?
50%
Rerouting
Why do I get an email every time I reroute?
50%
How do I reroute my numbers when I don't have internet access?
50%
Which destinations are disallowed?
50%
Costs
What will the Flextel service cost me?
50%
Which number range should I use?
50%
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50%
Features
Conference Calls
Benefits
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Faq
Video Tutorials
Video Tutorials
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Customer Support
What is your address?
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50%
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50%
Diary Rerouting
How do I activate Diary Rerouting?
50%
Does the Diary adjust for my timezone?
50%
How many Diary Reroutes can I have setup at one time?
50%
How much does it cost?
50%
How can I add bulk reroutes?
50%
SMS text messages
How will I know if my message has been received?
50%
Which number should I use for sending Flextel SMS commands?
50%
About SMS
50%
How much does SMS cost?
50%
Is the service chargeable?
50%
Can I send text messages to a Flextel Number?
50%
Can you help me if my handset is not sending or receiving text messages?
50%
Do I make the Flextel SMS Gateway my Message Centre number?
50%
How do I find out if my phone is compatible?
50%
How do I get the hash, gate, or pound key on my phone?
50%
How do I know if my message was correctly formatted?
50%
Does Flextel charge for SMS?
50%
Does my provider charge for me to receive messages?
50%
Dialled Number Display
What is Dialled Number Display?
50%
Why is Dialled Number Display not working for me?
50%
Number Porting
Moving to Flextel?
50%
Moving from Flextel?
50%
VoIP
How do I create a Hunt or Call Blast group?
50%
Using Flextel numbers
How do I connect my number?
50%
Why has my Flextel number expired?
50%
Are Flextel Numbers for business or personal use?
50%
How can I tell if a call is being made to my Flextel Number?
50%
Is my Flextel Number ex-directory?
50%
How long can I keep my number?
50%
Why do I get Caller Withheld when I dial 1471?
50%
Why is a Flextel Number better than using a call divert service?
50%
How Do I Disconnect Numbers from my Account?
50%
Divert
What is Divert?
50%
Account and Control Panel
Can I sell numbers between accounts?
50%
Is Flextel affected by the Heartbleed Bug?
50%
How can I disconnect number(s) from my account?
50%
How do I close my Account?
50%
How can I setup an Account?
50%
Can I transfer numbers between accounts?
50%
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50%
How can I make sure my PIN and Password are secure?
50%
How do I add other Flextel Numbers to my Account?
50%
How do I find out my logon details?
50%
My email is no longer active
50%
What's the Difference between Passwords and PINs?
50%
Where can I set or change my PIN?
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Faults
How do I report a fault out of hours?
50%
How do I report a fault?
50%
Auto Attendant
Can I have a menu option for voicemail?
50%
Can I setup a sub-menu?
50%
Can I change the greeting on Leave a Message?
50%
Fax
Can I send faxes to more than one email address?
50%
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50%
Why can't I open my faxes?
50%
Voicemail
Can I record a Voicemail greeting?
50%
What is the maximum recording time allowed?
50%
Where's my voicemail recording?
50%
Unable to play back voicemail?
50%
Can my Voicemail go to a different address?
50%
FlexCredits
How do I topup my FlexCredit?
50%
Can I use a Voucher to top up my Flexcredits?
50%
Call Notification
Why do I get a email for every call?
50%
Why do I get more than one email for each call?
50%
Memories and Labels
About Memories - What are they and why do I need them?
50%
FlexPoints
What happens to my Commission?
50%
What can I use FlexPoints for?
50%
When do FlexPoints expire?
50%
International
Can I avoid roaming charges when travelling abroad?
50%
Rerouting
Can I automatically reroute my number?
50%
What is Route Analysis and how do I use it?
50%
Why doesn't my PIN work?
50%
Why won't the reroute system respond when I press my telephone keypad?
50%
Announcements
How do I upload a pre-recorded announcement?
50%
How can I delete my announcement?
50%
How can I download my announcement?
50%
How do I copy my announcement to another Flextel number
50%
Costs
What does it cost to call my Flextel number?
50%
Monthly Plans
Which Flextel numbers can I use with a Monthly Plan?
50%
Solutions
Nuisance Calls
Avoid Sales Calls
31%
About
26%
Network Faults
26%
Make money from cold callers
25%
News
2009
Issue3 (July) Ofcom breaks 0870... Flextel fixes it!
7%
About
What are Flextel numbers?
About
7%
Costs
Call Price Calculator
Receiving Calls
7%
News
2010
2010 Issue 4 (December) Conference Recording
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Costs
Call Price Calculator
Making Calls
7%
News
2014
2014 Issue 1 (January) Save money on your calls
6%
2018
June - Tariff Update, International Calls and GDPR
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Solutions
Privacy and security
Gain control over who calls you
6%
Features
Auto Attendant
Recording calls
5%
Hunt Group
Recording calls
5%
Queue
Recording calls
5%
Call Blast
Recording calls
5%
Auto Attendant
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5%
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Flexible working
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5%
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Smartphone app
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4%
Call Statistics
Benefits
4%
About
Legal
Terms
4%
Features
Call Notification
Benefits
3%
News
2014
2014 Issue 8 (October) Cut your costs with Offsetting
3%
2011
2011 Issue 3 (March) Auto-Attendant Call Recording and Call Gateway
3%
2018
October - Ofcom and Personal 070 Numbers
3%
Solutions
Virtual offices
Work anywhere
3%
Features
Intelligent Call Diversion
Roaming Intelligent Call Diversion
3%
Call Notification
About
3%
Dialled Number Display
Examples
3%
News
2012
2012 Issue 2 (April) 0800 Freephone numbers launched
3%
2015
2015 Issue 7 (July) Six Month Review
3%
About
What are Flextel numbers?
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3%
Solutions
24 hour and emergency services
Healthcare
3%
Features
Missed Call Notification
About
2%
Callback
Benefits
2%
About
2%
News
2007
Issue1 (November) Let's get personal!
2%
2010
2010 Issue 2 (February) 0870 numbers back in stock
2%
2012
2012 Issue 3 (August) Flextel teams up with Vibe to develop new app
2%
Solutions
How Flextel can help you
Business Planning - Call Success Rated
2%
Costs
Monthly Plans
Choosing a Plan
2%
Flextel Price List
Charges for Numbers and Features
2%
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Features
2%
Rewards
Collect
Live FlexPoints Calculator
2%
Features
Intelligent Call Diversion
Benefits
2%
Detailed Features
2%
Smart call control
SMS text rerouting
2%
About
2%
Smartphone app
Callback App
2%
Call Gateway
What are the benefits?
2%
News
2006
Issue1 (June) Look who's calling!
2%
Issue2 (September) New! Two great features
2%
2009
Issue2 (June) 0870 Update
2%
Issue1 (April) 0870 Closure
2%
Shop
Choosing the right Flextel number
Why Flextel?
2%
Rewards
Exchange
How to Spend Rewards
2%
Features
Missed Call Notification
Benefits
1%
Call Recording
Troubleshooting
1%
News
2013
2013 Issue 7 (December) Call Blocker
1%
2000
Issue1 (November) Service Update
1%
2014
2014 Issue 10 (December) Free Conferencing with 03 numbers
1%
2002
Issue1 (May) Statistics
1%
Issue3 (December) Launch of Flextel Reseller Scheme
1%
2016
2016 Issue 4 (April) Switchboard and Call Queuing
1%
2010
2010 Issue 1 (January) Happy New Year!
1%
2019
February - New Tariff Announcement
1%
2015
2015 Issue 8 (August) BT Hikes Prices
1%
2015 Issue 2 (February) Shield against Cold Callers
1%
About
History
Ofcom and Consumer Protection
1%
Solutions
Professional Switchboard
About Switchboards
1%
24 hour and emergency services
Disaster and recovery planning
1%
Rewards
Offsetting
About
1%
Collect
About
1%
Features
Flextel Number Presentation
Benefits
1%
Auto Attendant
Setup - for Advanced Users
1%
Smartphone app
MyAccount App
1%
Call Gateway
About
1%
How do I use it?
1%
Call Blocker
About
1%
Voicemail
Setup - Basics
1%
Queue
Benefits
1%
Call Statistics
About
1%
News
2005
Issue1 (May) Flextel Number Presentation (FNP)
1%
2001
Issue1 (March) Rerouting using SMS Text Messaging
1%
20010303 Press Release - Mad March Hares Box Clever with SMS Text!
1%
2014
2014 Issue 3 (March) New FlexPoints system
1%
2014 Issue 4 (April) New monthly statements
1%
2014 Issue 9 (November) New shop and money-saving plans
1%
2002
Issue2 (October) Commission
1%
2016
2016 Issue 3 (March) Studio Quality Announcements
1%
2016 Issue 2 (February) Monthly Plans just got better!
1%
2011
2011 Issue 4 (April) Call Recording - 0844 to Mobile Free
1%
2011 Issue 5 (June) Flextel Launches Customer Forum
1%
Solutions
Professional Switchboard
Basics
1%
24 hour and emergency services
About
1%
Automated systems
1%
Flexible working
Mobile people and businesses
1%
Publicity campaigns
Memorable Numbers for a Corporate Market Presence
1%
Costs
Monthly Plans
About
1%
Features
Fax
Costs
0%
Anonymous Call Filter
About
0%
How to use it
0%
Flextel Number Presentation
About
0%
Auto-Topup
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0%
Intelligent Call Diversion
About
0%
Notes on Intelligent Call Diversion
0%
Own Voicemail Intelligent Call Diversion
0%
Pilot Intelligent Call Diversion
0%
Auto Attendant
Costs
0%
Smart call control
Check your call routing
0%
Hunt Group
Costs
0%
Smartphone app
About
0%
MyNumber App
0%
Call Notification
Activation
0%
Missed Call Notification
Activation
0%
Voicemail
Setup - Power Users
0%
Call Recording
About
0%
How to make recordings
0%
Legal matters
0%
How to play recordings
0%
Call Restrict
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0%
Queue
About
0%
Costs
0%
Setup
0%
VoIP
About
0%
How to use
0%
Call Blast
About
0%
Setup - for Advanced Users
0%
Costs
0%
News
2021
December Price Increase
0%
2013
2013 Issue 5 (July) Improved call statistics
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2004
Issue3 (November) Major Service Upgrade
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2017
07 July Customers can now reconnect expired numbers
0%
12 December - Switchboard Enhancements released
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2014
2014 Issue 6 (June) World Cup Special
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2008
Issue4 (October) 070 future Ofcom gives 070 the thumbs up
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2016
2016 Issue 5 (May) Save with Call Plans and Offsetting
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2016 Issue 1 (January) The Big Number Sale
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2011
2011 Issue 7 (September) New Dial-in Reroute Control service
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2019
January - Happy New Year!
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2022
December Update
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2020
February - Price Increase
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2015
2015 Issue 5 (May) New VoIP Service Launched
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Professional Switchboard
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How Flextel can help you
Choose the best mobile phone deal
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